Hi,

 

During the installation, we have faced with an SMTP outgoing mail problem. They don't use exchange server. They are using IceWarp Merak mail. We have solved incoming mails but we can't send mail via ServiceDesk.

 

Problem log is:

 

 

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error code : 18013|
[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error row : <AdventNetErrorCode ERRORCODE="18013" ERRORSTRING="ER_MAIL_SENDING_FAILED" ERRORMESSAGE="Mail sending failed." />|
[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: FAILURE :Problem while sending E-mail. : Mail sending failed.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|
[12:09:25:881]|[10-14-2011]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[39]|: Connection obtained for crawling the database <AppIndexingInfo CRID="169" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: FAILURE :Error occured while sending.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|
[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[INFO]|[39]|: HTML Mail send option is enabled from cache true|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: MailFetchingTask instantiated. |
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Host : 192.168.1.11, username : helpdesk@namet.com.tr, mailbox : INBOX, protocol : imap, interval : 1, port : 143|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail fetching session.|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail store from session.|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained connection to store.|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail folder.|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: total_msg_count : 0|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: No messages found.  so sleeping|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Before closing folder in closeResources|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: folder is open so closing...|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: before closing store|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: store is connected so closing...|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Time Taken for Mail Processing : 16 ms|
[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: MailFetchingTask ---> executeTask() called ... |
[12:09:51:278]|[10-14-2011]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[26]|: Completed WorkFlow successfully |

 

Thanks in advance