Customizable Change Workflows Needed
The notification function of the Change service within SDPlus, in my mind, requires some additional enhancement.
One request in particular, is the addition of a "Customizable Workflows" feature.
1. Add a new section called "Change Roles" - This section will allow an administrator to add/edit/delete roles for changes. These roles should NOT be isolated to technicians, as requesters should be able to function in a role.
2. Add a new section called "Change Notifications" - This section will allow an administrator to add/edit/delete customized notification templates (not to be confused with the, already available, 'Notification Rules"
3. Add a new section called "Change Workflows" - This section will allow an administrator to add/edit/delete customizable workflows (selectable within a Change) with the following abilities:
- Unlimited number of workflow steps
- Select a Change Status that triggers the step (e.g., status changed to "Change Made")
- Select the role(s) that will be notified that the status has changed
- Select the notification template to send
One request in particular, is the addition of a "Customizable Workflows" feature.
1. Add a new section called "Change Roles" - This section will allow an administrator to add/edit/delete roles for changes. These roles should NOT be isolated to technicians, as requesters should be able to function in a role.
2. Add a new section called "Change Notifications" - This section will allow an administrator to add/edit/delete customized notification templates (not to be confused with the, already available, 'Notification Rules"
3. Add a new section called "Change Workflows" - This section will allow an administrator to add/edit/delete customizable workflows (selectable within a Change) with the following abilities:
- Unlimited number of workflow steps
- Select a Change Status that triggers the step (e.g., status changed to "Change Made")
- Select the role(s) that will be notified that the status has changed
- Select the notification template to send