Service Desk Plus : Future Request
Dashboard: Is there any way to refresh dashboard automatically in Service Desk Plus??
Create a printed label from SD+ request details?
Good Morning Manage Engine Community We're running SD+ Professional Version 8.0.0 Build 8015. When a request is received/created for a repair to a notebook or associated assets, we would like to create a printed label showing the User Name/Job Ref/Date of request so that it can be stuck to the notebook case whilst waiting for repair. Has anyone been able to produce this? Regards ejt999
Tasks template in request templates not being created
Hello, We have an SDP8016 deployment. We are using the default request template, where we have added some tasks to be included with each request. When we create a request, even if we mark the tasks to be created, they don´t appear in the tasks tab (the task tab doesn´t appear initially). We are able then to add tasks manually or from task templates if we open the request and execute the Add task operation, but default tasks for the Default requests don´t show.
Dial CPU Utilization and Memory no working
The Dials for cisco routers working ok, but no working for huawei router. The MIB for huawei is diferent, how i can edit these dials for huawei router. Please, any idea about this item. Regards, Miguel
Opmanager mail server and sms settings
Dear Kevin i am not able to set the Mail server setting as customer details setting is listed below could any one tell me what i do, file is attached where i have set this mail server setting and server is hosted in Google mail. also i have connect the modem with server for SMS service and we are not able to set the sms setting on Opmanager could any one brief me about sms messages sating how it will work? Running Email Server on Google Mail Account hosted on gmail Incoming server
Traffic utilization doesn't show anything
Dears, I am testing the trial for Netflow Analyzer and I am facing this problem at Traffic > utilization When I click in utilization, default tab is SPEED then, I clicked in utilization and nothing happens.... thanks for any help congratulations to everyone for the great forum. Fabio
could be exchange reporter installed in x64bit. ?
Hello, whether exchangereporter can be installed in Windows server 2008 enterprise edition x64bit ? Sincerely, Arif
pfSense Support (built on freeBSD)
I wish to manage / view logs from my pfSense firewall. I have the demo of FWA installed, but the first time my router connected to it, FWA indicated that it had "unparsed records" - that the logs were not in the correct format. I tried to make changes to my pfSense firewall logging, and now FWA says that no firewall is connecting - I also have KIWI set up on a different machine, and the pfSense router IS sending to it, but when I change the address to send to my FWA machine, it does not seem to
Business Rules
Dear Reader, I would like to propose an idea regarding the Business Rules. It would be nice to have the options 'Not Assigned" in the selections. Now we have a business rule to put a request on a specific group if it has a specific Category, but we also want to include 'Not Assigned' requests to one of the groups. Well, hope to find this in a future release soon. Best Regards, Nick
no custom monitors (temparature) for vmware template
Hi, At the moment it isn't possible to add custom monitors to the vmware hosts when running in the vsphere plugin environment. I would like to see the hardware status shown in virtual center also to be shown in opmanager. Or if that isn't possible, to have the ability to add custom monitors to the vmware hosts. Any comments on this ?
Virtualization
Hi, is it possible to virtualize OpManager with VMWare Vsphere5 or Microsoft Hyperware? Best regards Philip
Tasks: Add work log
It would be nice to have a work log attached to the tasks. When a new user is created within our organization there are six of us that create accounts in different systems. We have tried to use the work log with tasks, however, the tasks are sent to the different technicians but all they can do is close the task. They cannot add a work log for their time without doing searches on the system to find the main task which is always assigned to a different helpdesk coordinator. I would also like
mysql to ms sql conversion, data retention
when you change your db to ms sql from mysql does the conversion script retain configuration and ticket information including counters? /kdl
32 bit to 64 bit conversion
I see there is a new 64bit version of AD Man Plus. I would really like to use the 64bit version...how do I convert my backed from the 32 bit version to be able to import it to the 64 bit version.
Agent Version
What is the current version of Agent for ServiceDesk Plus? As in our network we seem to have 4 different version's 1.0.4-1.0.7 and on my ServiceDesk screen it shows latest version as 1.0.5. I am gathering part of the problem is we are also currently running Asset Explorer which I gather is the cause of the wide range of versions. But this is causing a problem for as when our customer support group tries to remote control peoples computers they are not able to connect to people who have different
Unable to Login & View Tickets
Hi, Well yesterday onward suddenly my support center stop accepting my helpdesk user acccounts even i am unable to login with administrator as well, once i am trying to reset the admin password it will not work beside i restore from backup and than again helpdesk is working fine but again after few hours again i am facing the same error so please advise Thanks Adnan
Help with Business Rules : assigning a Rep and an SLA at the same time.
Hi, I currently use the Business Rules to assign jobs to a Support Rep based on the domain of the email address of the person logging the job. Each Rep generaly looks after a set of customers. There is a rule for each Rep with a long list of domains as a match criteria. Maintaining this or making a change while a Rep is on leave is cumbersome. I would also also like to assign an SLA to the job so I can take advantage of the escalations. The SLA is based on the contract we have with the client.
Auto Assign Contracts
Hi, The new "Info" that pops up when no contract is assigned to a request is fine. But why doesnt the software auto assign contracts when selecting a product? I have asked this before but never really understod why. Ex. Customer has 3 products at our compagny. When selecting Product 1, the contract assigned to that product under the customer should automaticly be assigned! IF theres no contract that can be applyed, then its because the customer does not have this product at our compagny, therefor
how to changing logo admanager plus with company logo ?
Hi Anyone, would you help me about how to changing logo admanager plus with company logo ? because when i'm tried to changing C:\Managengine\admanagerplus\webapps\adsm\logo.gif with company logo then logo in web console adm plus changing with red crosses not show up company logo. anyone can help me ? Sincerely, Arif
Google Maps settings not saved
Hello, We recently re-installed our OpManager server due to a crash of the old one. We were able to access the flat files and managed to get all data back and everything works great, but when we open the Google Maps Widget, which has several devices in it, it always starts with a view somewhere in the US. I "relocated" the view several times, but it doesn't seem to save the view. We are using the latest build (8812). I upgraded the new server after the data was restored from version 8811, on which
Report - Request with Resolved Status but no resolved timestamp
Hi We have an issue where when a request is raised and resolved at the same time the resolved timestamp does not get set. This means that the request will never close as we set to autoclose after 7 days of being resolved. Could you provide me with a report in MSSQL that will show requests that have the status of resolved but no resolved timestamp. Thanks Mike
Custom Report - Approved Incidents
Hello, I am currently running a query to generate a report for the approved incidents by the approver. I need some help changing it so it does not show the incidents where the approver is "Not Assigned". I also need it to only pull the approved incidents from the previous month so the report can run on the first of every month to provide proper status. Here is the query i'm using now: SELECT wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',rtdef.NAME 'Request Type',wo.TITLE 'Subject',ti.FIRST_NAME
Help for Proxy WMI and service of DCOM..
Good morning. I'm new to the community, my Name is Ivan Ruotolo, I'am writing to ask if you can tell me how can I monitor a service via DCOM ManageEngine (application manager). And another question ... I would use the Application Manager and use it as a proxy for agentless WMI to manage all of this proxy, a fax like Nagios, with its proxy nrpe_NT .. Someone more experienced than me could give me some manual? Thank you and good job .. P.S. The environment and microsoft totally.
Removing notification
I set up a notification for a user on all switches and the user no longer needs to monitor the switches. He is set up with other devices and they need to stay. I can select the group go into notifications and un-check everything and he is no longer notified but his name is still in the notification tab on all of the devices. Is there a way to remove the name from the notification tab?
iphone issue
we have one technician that can't login to service desk plus (build 8016) on their IPhone 4. They get a message that says: "You cannot login. Only technicians allowed to login". We have confirmed that they are a tech. Any ideas? thanks
Task issue in the Problem
Team, I created a test task for a problem. ServiceDesk sent email. I see in this email a bad link: Задача связана с http://tst-sd1/ProblemDetails.cc?ProblemID=117 Ссылка на задачу: http://tst-sd1/tasks/CUDTask.jsp?TASKID=24045&MODE=Edit Second link is ok. First link is bad. When you choose that, your browser will be looped. Link must be as http://tst-sd1/ProblemDetails.cc?PROBLEMID=117 Please check and fix. Thanks.
How to export all emails
Hi, We have about 19k email that we want to export on an excel spreadsheet. When I click on contact we can only use the import function and we can only view 100 emails at a time. Is there an easier way of doing so? Thanks
Hyper-V Monitoring
I see that OpManager supports VMWare monitoring. Now that Microsoft has released Hyper-V (Microsoft's competitor to VMWare), will OpManager be providing direct support as it does for SQL, Exchange, and VMWare monitors?
servicedesk/facilitiesdesk on same server
Hello - Our facilites department want to purchase the facilitiesdesk software. We already have servicedesk on our management server - is it possible to have them both installed on the same box, or is it not recommened? We use mysql db's. thanks Pete
How Can i View the Network Topology of my Entire Network being monitored by OPManager
How Can i View the Network Topology of my Entire Network being monitored by OPManager?
Better License Management
I propose to change the default behavior of "manage every interface than is contained in flow up to limiting counter" to "don't manage any interface, but allow administrator to change this state". Alternative solution is to allow administrator to set "default manage" or "default unmanage" in the global settings. If you have thousands of interfaces there is no better way, because you may want to manage only specific interface, but other are wasting the licenses.
Screen Shots from Outlook 2010
Hello, When a user submitts a request via Email that contains a screen shot or other image all we are able to see in the request is the place holder. (The box with a red x) we are not receiving the image is there anything that can be done about this?
AD Manager Plus ver 5 cant display on explorer using IE9
AD Manger Plus has stopped displaying. at the status bar it shows that it is running but it can not display, i do not get even the prompt for login! i am using IE9. please assist solution to this problem.
Category is not set, when tickets are opened over e-mail
Hi, since Build 7.9.00 the field category is not set to the default-value when a new ticket is created trough e-mail. What can i do? tx
Fix for Agent side dcconfig pop-up - 70239
Hi All Greetings from Desktop Central Technical Support Team. We had reports of Agent side dcconfig.exe pop-up issues recorded in support. Further on investation, the development team has identified and fixed this. Please use the below link to download this Hotfix Download (70239) http://bonitas.zohocorp.com/7302998/desktopcentral/08Sep2011/ManageEngine_Desktop_Central_7_0_0_SP-2_39.ppm For instructions to install hotfix, please refer the following web site: http://manageengine.adventnet.com/products/desktop-central/service-packs.html#instructions
Sample company od sample data
With most software like this a sample company or data is supplied however it does not seem to be with this software. What am I missing something.
No OUT TRAFFIC
I have an emulated Cisco 3600 router in GNS3 reporting to a Netflow Analyzer Pro trial license. Netflow analyzer shows in traffic, but no out traffic. The router that is reporting to Netflow Analyzer (R3) is connected to another 3660 GNS3 router on port f0/0. The other router has IP SLAs configured to send pings to R3. R3 is connected to the Netflow Analyzer server through int f1/0. I see that most of the problems with OUT TRAFFIC are due to not configuring the route-cache flow on all interfaces.
Asset Management
Perhaps for the next update... when creating Dynamic Asset Groups, could an option be to automatically assign to a group based on Asset Name? This would make filing assets much easier.
How to montitor HornetQ JMS server from application manager ??
Is there a way we can monitor the HornetQ JMS server using jmx ?? We have enabled the jmx from hornetQ. I am able to connect to HornetQ from remote machines by using jconsole. But unable to monitor from AppManager. Thanks, Satheesh
How to show the 'old school' quick add request
Hi All, We had with older versions the possibility of quickly add a request from the main page. This windows (at the left) has disappeared, how could I restore it ? Sorry for my poor English ... Thanks. Regards, Romain Guillaume.
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