Email notification
Hi,
we would like to notify technician not using global rule "Alert the following technician(s) by e-mail when a new request is created" but per incident template.
Is this possible by configuration or is there an other way to notify a group of technicien following template criterias ?
Best reagrds,
jeff
we would like to notify technician not using global rule "Alert the following technician(s) by e-mail when a new request is created" but per incident template.
Is this possible by configuration or is there an other way to notify a group of technicien following template criterias ?
Best reagrds,
jeff