Personal template
A lot of our technicians asks for 2 kinds of templates : personal templates and global templates, otherwise the sd+ admin receives a lot of requests for "personalised" templates what results in a very long list. Best regards, Mark Flothmann
Rename a service monitor
We would like to rename some of our service monitors in OpManager. There is an old post about this, but it says to contact OpManager support for more information. The post is: https://forums.manageengine.com/topic/service-monitor-rename Is there a way we can get this information?
Netflow analyser 9 pro, Received alerts dont match the traffic graphs.
Hi Guys We are having a problem with our alerts on Netflow Analyser, if for example I configure an alert to tell me when a link exceeds 95% utilisation - 15 times - in 15 minutes. I receive an alert that says the link is running at 97% so I go to the graphs to check whats happening; and i see on the link in question from the graph and metrics that the link is running at 93% utilisation and reviewing over the hour or 30mins of even the last 15mins shows the link didnt exceed 95% utilisation. any ideas?
Can I delete a Business Unit?
How can I completely delete a Business Unit. I know I can archive them but in this case that is not sufficient. During initial evaluation people tend to make up names some of which are inappropriate. I am now getting ready to put the system online for final evaluation and cannot until several items are purged from the system. If I cannot delete these units the system will need to be reprogramed from scratch before further evaluations can proceed. (as last resort) I am hoping there is some way to
Asset Scan Problem
Dear Sir, These days when ever I tried to scan an asset which name is 2265 that has assigned to specified user A, the system automatically rename this asset name to for example 2265_old which assgined to user A and rename another asset name (f.g 1014- which has been assigned to user B), to 2265. I mean this matter happens for about two or three months and I have never faced to such a this problem before. so please help me !! Thank you in advance, Best Regards
Help with custom SNMP monitor for 3G router's signal strength
We have some 3G routers from Digi that have their own MIBs. We would like to monitor the signal strength. The MIB provided (.1.3.6.1.4.1.332.11.6.3.3.1.4) gives us this as a result: "3 of 4 bars (-83 dBm)". I created a new device template, then created a new SNMP monitor using this OID. However no data gets collected. If I got to a specific devices page and do Test Monitor I do get a return for Monitor Value. I could understand difficulty with this being graphed as it is not a strict numerical value.
Request ID Changing
Hi all, I'am trying Support Center. I have following suggestion about Request ID. I saw through your forum that is not really comfortable / easy to change the request ID (workoerdid). Why the feature is not really into the interface? It would be very nice to have possibility to change the Request ID at any time. For year 2008, Il would like a request ID like 200800001 and for year 2009 I would like request ID like 200900001 In this situation for example is very easy to identify by a number, the
Real time traffic widget graph
Dear Team, I came across this unusual behavior on Real Time Traffic widget that displays interface traffic on my routers (in bps). The graph would sometimes show surge in traffic beyond my maximum bandwidth limit - sometimes it would show x200%. I am monitoring 8 interfaces and they would all show this behavior at the same period in time. Doing some investigation by going to each device's monitored interface in the interface's traffic report shows differently - no indication of the surge. How can
Technician specific Request Templates
Is it possible for a Tech to create a Request Template that is viewable only to themselves? Since we have people who work on individual things, it would be good if they could create a template for themselves which nobody else would be able to see as it would be irrelevant to other Techs. I have looked for this but can't seem to find an option. EDIT: In addition to this, it would be useful to be able to have Templates that are specific to a requesters location. Again, some of the Templates are irrelevant
OPM don't show real values of CPU utilisation, memory utilisation etc...
Hello, I got a trouble with the free version of OPM all my monitored server shows CPU or memory values that are wrong (using WMI) and when i use SNMP sometime it didn't succed to connect the device sometime it succed but don't show the real values too. Best regards OPM User
Traffice Reports Graphs
Hi guys. How do i permanetly configure traffice report graphs to give me utilization graphical view as opposed to speed per interface/circuit. If I set it up to show me utlization graphs then after sytem refreshes it changes into line speed. I am interested to see utlilzation graphical view but system does not permantely show line utilization graph. I have configure my 3 trunks to be on my dashboard view and give me a graphical report and in also Source, destination IP and application and traffic
Question about request details for technician
Hi, Is there any way to customization request details for technicians? maybe just re-arrange column or better to group, colorize, show, no show, etc. For more clarification, i attached the area for request details for you. Thank you very much.
Unmanage servers
Dear OpManager team. I have a pending task at my table. I have to update a lot of servers every day in different random times and right now we get alarms because the servers are down while it is updated and we cannot use downtime scheduler since we won’t know when it will be ready to be updated. I was wondering if it will be possible to unmanage servers by script before the servers goes into maintenance. Since opmanager does not support API it could be nice to update the value in the db or calling
Email Requests don't populate Request Template Defaults
Hi SC I have checked all of my Notification and Business rules and can not see anything that would blank out the rules set. This has only been an issue since we updated to 7902 a few weeks back. If you do an Add Request the defaults come through, from a customer Email these do not. Cheers Rich
Customized Report
Hi, Is it possible to create a customized report with the event history from all devices and notes from the last 24 hours? Regards Ralph
Customize Interface monitoring?
I would like to be able to generate an alarm when an interface goes active and the alarm clear when the interface is shutdown. I've not figured out how to reverse the "normal" alarm setting for interfaces, is this possible in OpManager? This is becoming a real problem as when combined with my escalation alarms, when I bring an interface up to test DR circuit and then shut it back down, it starts generating interface down alarms every 5 minutes (as it should for an interface that is not supposed
OpManager Crash wrapper log please help this keeps happening every one or two weeks
please see attachment as this keeps happening and is looking bad. Thanks, Stephen
Can't integrate to OpManger
I am using SDPLus 7.6 and OpManager 8 buid 8024. I want to integrate SDPlus but it is not accepting the SD Login. I am using LOCAL authentication in SD Plus. I've tried with "administrator" and the new password I set. I've also tried with another admin account I set up in SD Plus. Not sure where I'm going wrong.
time entry descriptions have lost line breaks since update to 7902
We have just upgraded from 7704 to 7902, since the update the desciption field under time entries seem to have lost its ability to display line breaks. When adding or editing the notes everything looks fine, however when displayed in the call all line breaks are removed. Pictures attached.
Removing one option on Owner - Group
I'm having a little problem, regarding a mandatory field. In the owner details, group, i've made a mandatory field. The problem is that i would like to remove the Option "No, Just select Support Rep", which, altough a option, is not a real group. Is that possible? Because it's make a little confusion to my users. Eduardo Costa
Modifying Existing Technician / Requester
Hello, We have couple of issues caused by not being able to modify the login name for the users in the Service DeskPlus. For example, we have few technicians in the ServiceDesk Plus system which we are trying to modify the details for, but subsequently found out that there are 2 accounts for the user, <username> and <username>@<domain>. Looking at the LOGIN_ID and USER_ID values in the dbo.AaaLogin table, it seems that the technician was created manually through the ServiceDesk Plus first, with the
Trouble with Asterisk
Hello! testing support center plus demo version. I have a problem with the integration of ME Support Center and Asterisk. when someone call me i can`t see notice. Why? serverout0.txt: [09:29:26:031]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>| [09:29:27:109]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning
Notification Profiles linked to a Business View
request to the developers: the Notification Profiles linked to a Business View. So that when a device is put into the business view automatically notification profiles can be linked to it. It would be nice.
Request template by account issue
hey , i want to create different request templates for different accounts , so the quick requests menu will show the users in their webportal only their accounts templates , how can i do it ? Thanks ahead , Doron Hacham. Zomet Information.
WebTransactionAgent.jar file and OAS 10.1.3
Will the WebTransactionAgent.jar file work with OAS 10.1.3? Can you provide the syntax for OAS 10.1.3 running on Windows Server 2003? Thank You, Kris
Unable to show a popup/progress bar during software deployment
Hi, I'm currently evaluating Desktop Central 7 and mostly its working perfectly. However as all the installations run silent by default, I was trying to add either a vbs script which provides a popup at the start and the end of the installation or by changing the installation method by altering the arguments passed to the msi file. When I do this, a popup does come through but it is somewhat broken. (see attached) I've tested this on multiple computers (different types) on windows xp sp3 neither
What is "Java Prerequisite Handler"
I see in my latest updates the following: 300280 TU-030 Java Prerequisite Handler (1.7.1) 300276 TU-011 Java Prerequisite Handler (1.6.29) What are these? It's an exe signed by ZOHO (ManageEngine).
Multiple Home Pages in IE
I have Call center users and would like to set their standard home pages to be multiple tabs in Internet Explorer 8. example tab 1 Work Database tab 2 Webmail From everything I tried on DC it only allows one page to be created and not multiple.
Workgroup To Domain
i am in need of to convert from work group machines to domain. i used windows desktop central free windows tool but unable to complete. so kindly help me to do..
Error installing XP SP3
Out of 120 machines, one has failed and returned this: Unknown Error. Code : 614 Three questions here: 1. Is there somewhere that stores these error codes for us to lookup? 2. What does this particular error mean? 3. Why when one client out of 120 fails does the overall job say failed? Thanks
Why is Flash patch to 11.0.1.152 the "debug" version?
See patch IDs 300273 and 300274. The location path says "flashplayer_11_plugin_debug_32bit.exe" and "flashplayer_11_ax_debug_32bit.exe" Why are these the debug versions?
dotnet 4 won't install
I was reading https://forums.manageengine.com/Desktop-Central#topic/49000004742094 and it is a similar problem to mine. I am attempting to install dot net 4 on various domain computers. I have tried using the "Run As" as both our site admin, and as the local admin (computername\administrator) and I have also tried running without a "Run As" and in all situations most users see a ghost window, and on the taskbar there is a button that says Microsoft DotNet, but only shows a ghost window. I have tried
Sub Account and Contacts
Hello, We have a customer with one contact for mutiple sub accounts, is there any way to connect that person to all sub accounts. as it stands right now the contact cannot be linked to more than one sub-account. Jon
Custom LDAP attributes
Can someone explain to me how to add custom attributes in the customize self update layout portion, I need my users to enter in any what equipment they have and the serial #'s. How can I add that field?
"Application has not been installed properly"
Running ADSSP as a service on 2008 R2. The client is being pushed out by GPO and each client PC has the option to Reset/Unlock as expected. When I try to self-enroll from a client PC (XP and Windows 7), I get an "Application has not been installed properly" error followed by an ADSSP Client window with a "Loading" graphic. Also, if I try to install the client from the ADSSP console I get a "Couldn't start remote service" error. Thanks, zp.
Security Questions - Import finctionality from txt/csv or xls file
Dears, Can you tell me if there is a possiblity to import a file with my personal security questions so I don't have to copy-paste all of them in the interface? Thanks in advance. Henk
How do I control the page-length when printing reports
Hi When I generate a report in AD-manager I would like to print in A4-format. How do I change the page-length, so I can do that ? /Laurids
Multiple tray icons
Sometimes when I do a remote desktop to the server where ADManager is installed, I see multiple copies of the tray icon and the admin console is loaded. I thought maybe it was crashing and restarting itself, but I don't see any evidence of that in the event viewer. When I move my mouse over the tray icons, all of them except one disappear. We have been having problems with this server temporarily losing its connection to the network. Could that be causing ADManager to restart or reconnect?
GPO Reports in ADManager Plus
Hi All, I would like to understand the GPO feature in ADManager Plus. If i want to extract the GPO information from DC, what sort of information it captured, as i can figured out with screenshot provided in the website, it only captured the policy type applied on User / Computer. I want to know if it captured the GPO settings as well? Regards, Mansoor Khan
admanager plus inserts a password from the main login screen into a new or existing users account when using firefox 7 to remember passwords
admanager plus inserts a password from the main login screen into a new or existing users account when using firefox 7 to remember passwords I Believe this a problem with the actual cookie that admanagerplus issues to firefox, however I may well be wrong and am open to suggestions and feedback. More info would be greatly appreciated. Fabian Rosten fabzor3@gmail.com
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