Error parsing MIB:rlLinksysSmart.mib
Can someone please fix?
Customize Add Work Log Page
Is there any way to add more info on the Add Work Log Page? Currently the Subject and Request ID are shown at the top of the page. I'd like to add the Requester's Details such as Name, phone number, email address etc. This stuff is already in the ticket so it should be easy to add, but I don't see how we can add it via our Admin console.
Only users OU showing when fetching OUs from Active Directory
Hi Really struggling to get our users to import from Active Directory again. I've had it working and importing fine, but now when I do a scan for the OUs to import from I only get the users OU (even after clicking on fetch OUs again). It has previously worked ok. I don't know if changing to a 2008r2 functional level for the domain (so only 2008r2 DCs) is causing an issue. I have tried running select * from adorganizationalunits; from a query and it lists all of the OUs including a new OU that
Email HTML
Hi, A great feature would be the email format sent by ServiceDesk in HTML format. The attached file seems to be "not so cool" as the Application interface, and will be more easy to read the requests by users. Kind regards Fernando
Status is "Problem Connecting to Server"...
Yeah... Some days lights status "Problem Connecting to Server" on... And any logs are not collecting... But I can connect to the Database Console and the query 'show tables' shows me the next list: AaaAccAdminProfile AaaAccBadLoginStatus AaaAccHttpSession AaaAccOldPassword AaaAccOwnerProfileetc. What happened? What can I do to fix the problem?
Problems with custom NBAR in NetFlow Analyzer 8.6.8600
Hello! I downladed trial version of NetFlow Analyzer 8.6.8600 for test purpose. I activate NBAR on Tunnel interface my Cisco router ((C3845-ADVIPSERVICESK9-M), Version 12.4(22)T). I configure custom NBAR protocols on my Cisco Router by followed commands: ip nbar custom cifs tcp 445 ip nbar custom rdp tcp 3389 ip nbar custom kaspersky tcp 13000 When i use command show ip nbar protocol-discovery on my Cisco Router i see statistics for this protocol, but in NetFlow Analyzer 8.6.8600 i see this traffic
Desktop Central limited to 50 workstations
Is there a license for Desktop Central that has no limit on workstations?
Emails disappearing.
All of a sudden our Manage Engine install is not displaying any new emails. I can see from our mail server that it has logged in and retrieved the message. But it is not being displayed or reported in the interface. Any idea what may cause this?
Exchange Monitoring Setup
I am trying to add Exchange monitoring to one of my exchange boxes. Once i select the exchange version (2010) it is asking for Public and Mailbox store locations. Does it want the path in drive format for that server. so e:\Exchange\ect.....? Also, How do i go back and add more mailbox stores if i just did 1 as a test?
summarize the log to see the number of each category
Hello, I just started the evaluation of Eventlog Analyzer and would like to know if it is possible to summarize the log by its contained keywords. Concretely, I would like to make a summary from the example log below. In case of "type=traffic subtype=violation", I would like to know the number of the log by "service" Also, In case of "type=virus subtype=infected " I would like to know the number of the log by "virus" as well. ========== example log ========== date=2011-10-17 time=10:01:11 type=traffic
PCI DSS none compliant
Hi we've just had an internal security scan and Event Log Analyser has been flagged with 2 high vulnerabilities which we need to know how to fix without breaking Event Log Analyser. The first relates to the outdated web services being used and the second relates to MySQL account being insecure. Please see the transcripts below; Synopsis: The remote web server is obsolete. Description According to its version, the remote web server is obsolete and no longer maintained by its vendor or provider.
Installing EventLog on Ubuntu 11.10?
I have a copy of ManageEngine_EventLogAnalyzer.bin on my desktop, ready to go... How do I install and use the program?
Interface tab with no data
Hi. I just added a Catalyst switch with snmp v.3 configured. The cpu and memory monitors were set ok. But there's no interface at interface tab. I tried to rediscover them, but nothing happens. At Actions / Configure Ports menu, i see the interface list. All of them is there. But still nothing at interface tab. I went to the MIB browser and tried to get the information. It was list with sucess. Any help? I got 10 more switches to add, but i'll only do that if i can monitor all the interfaces. Thanks.
Opmanager 9
Hi, I would like to know when Opmanger V.9 will be release. Will it release before March 2012? Thanks, Jaa
Why the lack of a Desktop Central Knowledge Base?
After working with the product, having several support calls, and many visits to these forms, I am still suprised that the Desktop Central Product does not have its own entry in the ManageEngine Knowledge Base. Can this be resolved (and all the juicy fixes, workarounds and articles be added to it?
Netflow Plugin No Longer Recognizes License
Since upgrading the netflow plugin from 8500 to 9000, it no longer recognizes our license and restricts us down to monitoring the default 2 interfaces.
How to move database
Somehow I managed to install ADAudit plus MYSQL database on the C drive and it's low on space. I need to move it to the another drive and I was wondering if this is possible or if I have to remove and reinstall the product etc. thanks Peter
Notification Message Translation
Does anyone know of a way to make the message in the alarm mean something? For example, instead of the message reading like this: Message: The Cisco Config Management Event trap is received from SMINETSW3.strategic.int.The trap details are as follows , .1.3.6.1.4.1.9.2.9.3.1.1.1.1: 5 , tcpConnState.192.168.77.22.23.192.168.77.31.4536: 0 , .1.3.6.1.4.1.9.2.6.1.1.5.192.168.77.22.23.192.168.77.31.4536: 201 , .1.3.6.1.4.1.9.2.6.1.1.1.192.168.77.22.23.192.168.77.31.4536: 0 , .1.3.6.1.4.1.9.2.6.1.1.2.192.168.77.22.23.192.168.77.31.4536:
Is DFS replication supported in ADAudit Plus File Share Audit?
Recently, I have 2 clustered File servers in both site respectively. The folders are protected by DFS replication. Our management want to audit the file share permission changes. Do we have any concerns to deploy ADAudit plus for file share audit? Will there any unwanted information logged to security log?
Bandwidht Montoring
Can Firewall Analyzer be used the bandwidth available? IE We have a 3Mb circuit. I would like to test the circuit regulary to verify we are getting the 3Mb download speed we are paying for.
iphone app
New iphone App for Service desk doesnt has Domain selection. How can loggin with AD authentication+
Editing Request to Change Site Sends Another Email to Group
Our current set up is thus. SD@xxx.com = Mailbox name Alias of IT = it@xxx.com Business Rule = If IT then place in Group IT Alias of Maintenance - VT@xxx.com Business Rule = If VT then place in Group VT All requesters have their site configured yet when an email comes in it's site is set to blank. So when we modify the request to show which site they are in upon closing SDP sends another email saying new request. We have two sites (three including one set up for
Replies Creating a New Request Since Upgrade 8016
As above, this has happened before but I cannot find the original thread on how it was resolved. I think we had to run something on the DB. To clarify When we (it@xxx.com reply to a job our address is CC'd as per usual but it now creates a job when we reply. We have not changed any of the notification rules. Thank You D
OpManager 8811 Monitoring of ESXi 4.1 Hosts
Good afternoon, I have read various threads on this subject and haven't found anything conclusive as to how to fix my problem. I desperately need to be able to monitor our 6 ESX hosts, and despite SSH being enabled on the hosts I am still getting "503 Service Unavailable" when I try to connect to https://<esx host>//ui - if I connect to https://<esx host> I get the 'Welcome' page come up fine. I tried to get remote support via the normal support option last week but until now haven't heard anything
Error Code 523 - Invalid License File on clean new install
I'm lost with something and need advice. I took my VM server that I had the 8.1 beta on it, uninstalled, cleaned things up a bit and then went out to Manageengine.com and downloaded a clean new copy of 8.0 Service Pack 8017. I run through my typical install granting admin rights and all the normal stuff and when you get to the end the server won't start. So I check the database...no problems there. So i go back and try run.bat and get hammered with Invalid License File: Error Code 523 Please Contact
Timezone issues
Hello, I've done as suggested in another topic but the issue still persists. My time zone is portuguese (same as london). Below are the results of both operations. As far as i can tell the time zone is only wrong at the display of tickets creation date as in the reports and at the top right corner the dates show ok. Any ideas on how it can be solved? Bellow is also a screenshot of a ticket just created. Regards, Manuel Sousa C:\ManageEngine\ServiceDeskPlus-MSP\jre\bin>java -jar tzupdater.jar -u -v
Escalation Questions
Hello, I have two questions related to escalation. 1 - Some of our accounts have many subaccounts, each one may have different service requirerments. Is there any way to asign each subaccount different contracts/SLAs? 2 - How can I set an escalation to notify the account manager if my tech and tech supervisor do not respond in a set period of time? The system does not list the account manager as an escalation option and it will not allow me to use the account managers email as a tech.
Tasks and Requests
I was wondering if there is any plans or current ways to have tasks and requests show up in the same area? We have some incident templates that have work flows which assign tasks to different people. But our technicians are finding it very cumbersome to have to monitor there assignments in two places. Can we please have a place or change it so both requests and tasks show up in the same area?
Distributed Asset Scan
Distributed Asset Scan As a guide I do not succeed because the instructions from the ServiceDesk Plus Server AssetExplorer The work flow: 1. Export workstations information (zip file format) from the remote server AssetExplorer. 2. Import the generated information into the central ServiceDesk Plus server. Please help explain this Thang.
Authentication keys are not being saved to the technician.
To use the REST API calls SDP requires you to generate an authentication key for the technician. At this point I would have expected that any administrator would be able to do this, but NO you have to use the built-in administrator account. Why??? However once logged in as the local administrator, generating the authentication key is not a problem, saving the generated key is a different matter! The change appears to be saved but if you return to the technician there is no key.
When are the version/patch notes to be released for the newest version? ( 5.1.0+)
Has there been a set date for the newest version of the product to be released? It would be helpful to be able to see what changes are to be released in the upcoming versions prior to the release.
Builid#7804: Import Products from CSV does not work
I have tried both IE and Chrome. Can someone confirm if this works on 7903?
Daylight Saving changes not reflected in OpManager
On weekend there was a daylight saving change that moved time forward one hour in Sydney, Australia. The time showing in OpManager for 'real time' on all servers is displaying 1 hour behind. The time on all servers is correct. As a result scheduled downtime is not blocking alarms from server reboots and other alerts are being sent during the day but showing time of incident as one hour earlier . How can this be rectified? Version 8721. Thanks,
More Options
Now, I can save with 3 options, and i think implement a new option: * With Yet to Apply Targets. -> with this option would take away the already implemented
Application deploy fails (Desktop Central MSP)
Hi, When we try to install an application, for example Adobe Reader 9, if there is installed Adobe Reader X oin the destination computer, Desktop central warns that it's retrying the operation all the time and it doesn't install the requested program. I mean that if you try to install a program that is lower version than the other installed, the message is that is retrying and it warns an error with 12010 number code. I hope you can help us! Regards
certain new requests go into specific folder
Is there any way of setting up a filter or similar so that new requests by a specific company or person automatically go into a designated folder and not the open request folder. I can get them to go into both folders, but not just the specific folder.
Calendar/Diary
Is there any way of scheduling work booked in on requests so that you can pull up a calendar (similar to the calendar on Outlook) and see who is doing what on any given day? Or alternatively can it be sychronised with Outlook calendar?
Desktop Manager Backup and Restore
Dear All, Please can somebody detail to me the right proccess to make a backup and restore Desktop Manager. José Franco
Software
hi all patches and drivers are considered as software, is there any way I can get a list of software which we installed. or is there any best practice document to do that
Windows 7
In domain scan or scan now i have to disable windows firewall on windows 7 machines to have this work. Is there any settings i can change so i don't have disable the win 7 firewall as i don't need to do this on XP machines
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