Discovery Network
Hello, I´m running ManageEngine on a Windows environment. I want to discover my network, when I fill in the Ip addresses range I get an "Please enter a valid number" error. I´m using a vaild IP for the network as well as a correct Mask
Event ID 1015 MsiInstaller Error
Although patches seem to be installing to clients I'm getting an Event Id 1015 MsiInstaller error in the event logs with the description "Failed to connect to server. Error: 0x800401F0" Any ideas why?
External Emails
Is there a way to turn off sending e-mails to external addresses? We use ServiceDesk for our internal users but occasionally some external customers also email to the e-mail group that ServiceDesk generates requests from and we don't want the e-mail notifications going out to our external customers especially ones who use another ticketing system as you can imagine the loops that occur. D
configuration
how to set disksapace alarms in op manager?
Service Desk Port
How can I change the listening port for the service desk. thanks.
Web, DNS services are down. OpManager
This alarm keeps showing up but it is false. There is no web service on the server and DNS is working fine. For the life of me I can't find this alert to either edit it or turn it off.
The selected Service pack does not contain mandatory upgrade
Hi, i have just download and installed Opmanager EE 8810. I'm trying to upgrade to the latest hotfix 8812 but i receive this message back: "The selected Service pack does not contain mandatory upgrade" And nothing happens. Please advise
Error: Link up. No flow received for last 10 minutes.
Hi, Netflow Analyser failed yesterday and one of our staff member contacted your company, both parties spent more than one hour to bring the system backup. I noticed that the webport was changed to 8081 (from 8080) After netflow was back online, I could not see any traffic displayed on the screen. The error I received is "Status: Link up. No flow received for last 10 minutes." I've left this for a day and still not receiving any flow. Could you please advise how to fix this issue ? Regards,
Firewall Ports and availability
What are the specific default ports that should be open for a server for to be monitored by OPManager? Is it possible to also check the availability of a server via SNMP only, meaning we will not be able to ping the server? Thanks
switch ports
what is the difference between a port being yellow or orange because all of the tests ran were 0.0
ELA 32 bit verison to 64 bit version
I see that there is the option of 64 bit with the new 7 stand alone. We current have 32 bit but was wondering if there was a way to migrate from 32 bit to 64 bit?
Netflow Analyzer Pro Plus Maintenance Cost
My name is Richard Vallefuoco with Ralph lauren. I have the Netflow Analyzer Pro Plus and believe I have maintenance on the product. How can I verify this? How much is it as I need to submit for next years budget.
How to Install the Eventlog Analyzer?
Hello, I just want ask if there is any LINK where i can see detailed and step by step procedure installing Eventlog Analyzer. Installation to integration. Please help! Thanks! Bob
Active Directory Seminar by ManageEngine at Dubai
Innovations in Active Directory & Exchange Management An ADSolutions exploratory seminar by ManageEngine and Elitser Technologies Hi! We invite you to attend "Innovations in Active Directory & Exchange Management", a seminar by ManageEngine and Elitser Technologies on the 17th of October,2011 between 9:00 AM and 2:00 PM at Dubai, UAE. You asked why? Well, are you: · Still struggling with age-old scripts to provision/ de-provision user accounts? · Lost in the maze of inactive user/computer
RMI Ports
I´d like to know if NetFlow Analyzer can read RMI ports
connection between applications
Hi how can make a connection between applications manager and sap?
How to Take Threshold
Dear All How to take Threshold from Traffic of a Cisco Routers or switches
connector opstor -> opmanager
Is there any plan to inplement a connector opstor -> opmanager ? like the on created for application manager? The aim for several companies is to have �one� gui for al monitored device. :?:
Is there a way to send email notices in plain text?
Many years ago this was the default, now they are sent as HTML but some of our messages go to cell phones that can't translate and i'd rather have plain text. Is there somewhere we can change this ?
Pre-defined E-mail Repsonses
In a similar way to Resolution Templates, it would be very useful to have E-mail Reply Templates. These would come in very useful, for example, if we have a site-wide issue and multiple users log requests. A Reply Template could inform the users of the same information "We're looking in to the problem etc etc" without have to tedisouly copy&paste and would ensure that whoever is dealing with the request provides the same information each time, avoiding confusion and wasted time. It would also
Duplicate Requester Entries
Hi, Something happened to our primary domain controller and had to switch to a different domain controller. SDP was changed to point to the backup controller, after which an AD scan was done. Now there are duplicate entries of the requesters. How can we resolve this issue of duplicate requester entries ? Thanks much, Jon
Notification Rules
Currently, when a Request is assigned to a Technician, the Technician can receive an e-mail notifying them of this. May this be more granula? It is a global setting now so it's either ON for all Technician or OFF for all. 2 or 3 of my Technicians like being e-mailed about Assigned Requestes but the other 2 or 3 don't and would like the feature turned off. In future releases, I propose the following: - Separate Notification Rules per Site - Turn Notification features ON or OFF for individual
Ticket/Technician Reports
Hi everyone. I'm trying to pull some basic reports out of the system (or, at least things I think would be basic), but I am not having much success. I've been able to use the report tools to get daily closed reports per technician and also number of tickets in each technician's queue. These are great (although I'd love to know the SQL query behind them to use them in Excel). My question is this, I've not been able to create a report showing the amount of tickets the technician has been assigned/picked
Hardware monitoring
Hi, I'm looking around regarding the scope of monitoring hardware failures using opmanager. Could someone provide me with some inputs or links which I can refer to. Thanks, Melvin
Hello About Linux in Application Manager
Hi We are using the Application Manger 9 for monitoring the Linux server. We are monitoring through SNMP But we have one problme in Linux that is of RAM use in the Physical Memory Utilization(%) it show 93 % usaged RAM but it in General it is of Disk Cache of Linux it is showing. We Require Free RAM like total memory used = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory (.1.3.6.1.4.1.2021.4.6.0) - memory used by anything else than disk cache = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory
Sharp MX Printers
We have a number of Sharp MX printers and they go offline at randem. Has any one had any luck monotoring Sharp printers? Sharp MX-M503N guy
Physical Memory Calculation
Hi does any one know how is actually the Physical Memory Calculated in The Linux server in Application Manager 9 version Reagrds Narendra
Migrate Database from MYSQL to MSSQL
I would like to move my OpManager database from MYSQL to SqlServer. Is there a documented (and supported) method to do this? Thanks, --rob
Contract Settings - Holidays
In the Contract Settings - Holiday, it's impossible to display data as is. It's unmanageable, as data is sorted by number... so you can't take a quick look and check if it's ok. Please remediate this ASAP! I'm also reenforcing the need of the CSV import of holidays, and, for me, every data should have that possibility! EC
Reboot Schedule Exclussion in OPManager
Hello, I am new to OPManager, I just installed version 8.0 I have 6 Citrix XenApp servers that I reboot everyday at the same time to clear up all sessions... How can I exclude these servers from notifications during the reboot schedule? is there a way to do this within OPManager? Thanks, Rafael
Mail Fetching not working
SupportCenter Plus. Version 7.9.0. Build Number: 7901 It's been ridiculously enoying to have to manually stop and restart multiple time a day in order to get new tickets from our mail server. We've been asked System Logs many time by SC+ helpdesk and so far they've not been able to fix the issue. Is this a know bug and are we going to continue manually stopping and restarting the mail fetching service? I would greatly appreciate a answer from SC+ Helpdesk Thank you.
SSO slow in Version 8016
Upgraded from version 7513 to version 8016. Followed the upgrade path. Went through the steps to create the SSO connection, had to run the vbscript on the DC to get a computer account created. When users logon with SSO it take around 20 seconds for the page to load. Anyone else experiencing this issue?
Automatically fill fields from an email?
Sorry if this has been asked a lot, I did not find a recent post about it... Is it possible to fill out a field based on the text in an email? For instance, the user fills out a form with a location and date/time, and have that information automatically entered into a custom or default field in Service Desk Plus? Thank you!
Some more options
Hello, we need some improvements in Desktop Central: 1. When I use "Custon Groups". The managed computers don't display in which group they are. I can only enter each group and find the server/s. 2. I need a report which deploymenttask are active on a managed computer. 3. On "Tools\Remote Shutdown" "Schedule Shutdown" the "Task name" is not complete visible. I only see the first 10 words. 4. When I use "Custom groups" to deploy patches (Auto patch management) and restart servers. Both system works
Problem with email command - add request not populating requester email
Hi, We have a form for online email submission of requests to service desk version 8.0.8016. The email command functionality works well by and large, but does not populate the requester email address in a minority (5%) of cases. When we first implemented the forms, we were on version 7 and the email command documentation advised the use of the @@REQUESTEREMAIL=@@ tag in the body of the email address. The administrator's guide in the new documentation says @@REQUESTERE-MAIL=@@ instead (note the
Cannot Make a Bulk Notification
When I go through the Notification Profile and Associate, I can go through Choose Profile -> Define Criteria -> Apply this profile all the time and when I click the "next", it shows "error" http://SERVER/admin/AddCriteria.do?SaveTimeWindow=true What can I do? It goes same for Quick configuration wizard.
How to deploy Adobe AIR file?
My company uses an application for our vendors that is installed as an Adobe AIR file. We also install it on some in-house users for support purposes. Is there a way to package an AIR file so it can be deployed via Desktop Central, rather than manually installing it one at a time?
DC agent error
Hello Folk, I'm DC beginer.. I've started testing DC and deployed the agent on several winxp machines for a week.. We noticed on more and more workstations when IT admins logged in them with local amdin rights they receive error messages in popup window about dcagentservice.exe application error.. wrong memory address etc.. Although the DC agents are working fine on the affected machines.. it wouldn't be a big problem if only the admin users can see this message but from today 2 normal users have
Creating custom action
Is it possible to create custom action for request? I mean actions in submenu on the right, where are "start timer, add notes, submit for approval, etc" located.I want to create an action to send "submit for approval" directly to one user, without entering his email in standart approval dialog box. Thanks.
Archiving
Is there a way to manually are requests? Also is there a way to archive change requests?
Next Page