email in a Business Units
Good Morning: I am a new user in ManageEngine SupportCenter, i want to set up the email for each Business Unit, i follow the instructions but not works. I read in a blog the same problem, they refers to aliases to email account, but they had a problem with GAL (Global Address List) in outlook, i have lotus domino i do not know how to set up. thanks for your atention
Service Desk - Multi Domain
Hey there, In my environment currently we've merged with another company, So right now we have 3 trusted domains LegacyDomain1.local , NewDomain.Local, LegacyDomain2.local We are looking to start using the ServiceDesk Pro before we begin having everyone log onto NewDomain.local. Currently I've imported All users from LegacyDomain1.local and LegacyDomain2.local into the servicesdesk, we will have users and technicians using their legacy domain credentials to enter/resolve tickets. My question
How To take online backup for netflow?
Hi, i want to take a backup for netflow database and data while all related services are running, can you advise please, is there a solution or software to do this job? Thanks for your Help Bahaa Bacharouch
Problem with SSH Login towards Linux server
Hi What can I have wrong when I get failed on SSH login towrds Linux servers from OPmanager?
Need service tag field included in reports
I need our reports to include the service tag column. How can I add that to a custom report? or do i need to run a query report? All our desktop scans see the serial number as the service tag. Thanks, Conrad
Standard field (DueByDate) removed from incident template
I have apparently accidentally deleted the DueByDate field. It does not appear in my default incident template, and it is not available in the list of fields that is displayed to the left of the template as I customize it. I can tell from e-mail that I receive that the variable is being set somehow, but I am not setting it. How is the $DueByDate variable being set if the requester doesn't set it, and how can I restore that field as an option?
Customer ability to book their own appointments
I run ServiceDesk for my part-time computer consulting business. I also use the same product every day in my full-time job as helpdesk Tech. In my day job since we support the company's internal and external employees, there is little need for scheduling beyond setting time off schedules and back up techs. Since we are on call and work at the office that we support there is really no need for my internal customers to require booking appointments. In my business however, I go on-site, people drop
Problem with Support Centre changing the due by dates
Hi. We have noticed that when we change a complaint from the request status "On hold" to "Open", or from "Resolved" to "Closed" the system changes the response due by dates. For the latter it does not matter, but the former may cause us to breach an SLA. To attempt to identify the problem we have tried a number of accounts, some do not change and others have changed by anything from 45 minutes to 9 days. Is this a bug or a feature I can configure? It doesn't happen for all business units, just
Remote Control Blue Screen
When initiating a remote control session through SDP it starts up, give the prompt on the remote machine and when accepted a pop up states that I'm now controlling the remote PC !. The issue is that the screen is completely blue and I have no control over the remote machine. We are currently running SDP 8.0.0 Build 8013 using IE 8 and Firefox 3.6.25. Fire fox 8 states the add-on downloaded appears to be corrupt. Any help with this would be greatly appreciated.
Service Cataloge - requester permissions
Is it possible to restrict certain requesters or requester groups from accessing service categories or service requests?
Ping monitor is always is up
I create a ping monitor to a host that not exist using IP (not name) the monitor is created succesfully nad it says that the host is alive (monitor is green) In the AppManager server if i ping the host i get C:\Documents and Settings\Administrator>ping 10.26.0.138 Pinging 10.26.0.138 with 32 bytes of data: Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination
SDF-30750
SDF-30750 Where can I see this request, and when it will be implemented? After build 8017 was released, I was told this would be ready for the next build.
Question regarding our process
Hi, We are trying to set up process for new users and do the following: 1) New User policy is set to "OU_1" (OU = organizational unit) with only two defined questions for activation and reset password purpose only 2) After new user successfully reset password, user will be moved to different OU named "OU_2" to have different set of security questions for unlock, change or reset password purpose only 3) User should log back in with new password to select three (3) new questions of their choice as
Unable to access web client page
Greetings, I have been asked by my college system administrator to test this software out for possible use in our college wide environment. We have over 1000 users and this seems like the ideal solution. I seemed to have gotten everything setup and configured as the user manual describes and things seem to work like the user manual and demo describes except one thing. Most settings were left at default except where the policy was to be applied in the OU section. On an end user test machine, the
Inactive Distribution Lists - How?
Hi, I have installed a trial version of Exchange Reporter Plus, at the moment the report I am most interested in is "Inactive Distribution Lists" report. The scheduled maintenance tasks have taken place and the message tracking logs have been imported (the tracking logs go back for 90 days). We have 291 distribution lists of which 229 are appearing in "Inactive Distribution Lists" does this mean the 229 have not had an email sent to them in the last 90 days? Thank you
mailbox permissions report problem
We are running Exchange 2010 and are unable to run a mailbox permissions report due to a 64 bit limitation. Exchange 2010 SP1 EMC can only be installed on a 64 bit OS. When will the mailbox permissions report's be able to be run for Exchange 2010? The error that I get when try to run the report is "This report is not supported in 64-bit Machine." Thanks
lsass.exe - CPU runing at 100%
Running Opmanger on a VM windows 2008 with 2 cpu with 8 GB RAM, still Opmanager is using the lsass.exe windows process at 100%. I think it has something to do with Opmanger is polling every x minutes because lsass.exe is the Local Security Autority. Anyone else?
Total page counts for monthly reports
Part of a maintenance contract we have on our printers requires a monthly report of total pages printed over the previous month. We cannot find a way to pull this information in an OpManager report. The SNMP polling is working and it is pulling page counts because we do see snapshots of pages printed throughout the day but no where can I find a way to pull total pages for the month or just total pages period and we can subtract from total of the previous month. Mainly using HP Laserjets.
Folder redirction
Hey, Currently trying out Desktop Central and I have a question about folder redirection. In the help file it says the following: "The Folder Redirection configuration helps you to change the location of the standard user profile directories to a different location in the network. So, when the user login from a different machine in the same domain, he/she will have access to his/her profiles." Does this mean I have to create a seperate configuration for every single user or is it possible to redirect
Not recieving trap notification
Sir, I have set up NMS with Manage Engine and added remote switches, I'm able to access the memory and CPU utilizations and gets information about interface up down status. But Im not getting any messages or alarms when an interface goes down. I'm system admin and not a network specialist. I have tested with a switch having bpdu problems by putting it up and down. I dont get any messages indicating that. How to solve the issue This is the configuration I have done in that Switch snmp-server community
migrate device
Hello! Could you help me to migrate a device (or few devices) from one OpManager server to another on same domain? how to?
After successful adding, unable to find the device
Hello! I have the aforementioned problem. Here are the details: I want to add our switch with 192.168.10.2. I tried 3 separate ways to add, but all have failed. 1. Admin/Add Device - I clicked on the Admin/Add Device button. On the new page I added the IP, the netmask and the correct credentials to use (I checked it several times). - A new page appeared with the "Info: Device added successfully." phrase. - After this, I can't find this "successfully added" device. I tried also the Switches/Import
Automatically block non-approved applications
Hi DesktopCentral team, there is a feature that we really miss in DC. It would be the ability to automatically block the execution of any application unless we approve it.$ Currently, there is the prohibited software list. However, software in this list that cannot be automatically uninstalled are not block for execution. I think the ITeam cannot be credible if it can just pop-up a window at logon saying "you have prohibited software installed on your system" if it cannot block them... This should
add url monitor to a device template
Hi, Is it possible to add a url monitor to a device template? Furthermore, I'd like to construct the url base on the device name. Is this possible? Thanks, James
Email alert information
Hi, We are facing an interesting issue with the the body of the messages generated with alerts. We need to know the Root Cause of the issue. There is a variable that has this information, but given the way we have our system configured, the contents isn't what we need. We have a group that has several monitors. We have an alert configured a t the group level that has the mail action associated. When the error happens the root cause is always that there is a monitor en error, but we don't have visibility
Need example for CSV computer file
I need to do a modification for a bulk of Computers in my company and I am stucking in creating the CSV file , can anyone tell me how to make this file with example please ,
how i can change login interface in servicedesk plus 8
hello great fourm i want ask two qustion firist how i can change login interface in servicedesk plus 8 to put it in web portal and second question how i can support remotly site work as workgroup can please explan how to make this if u can by photo to understand best regards cute man
How to put a check in the "Hide from Exchange Address Lists"
Hello, i've poured over all the options thats at hand, but can not come up with a way to do mass hiding disabled accounts from exchage global address list using this software. I can disable, move to a different OU, add a field i need in Exchange Advanced Custom Attributes. But can not Hide from Exchange address list. The closest thing i found was offline address book but thats it. Does anyone have a clue as what i can do? Thank you, Jim
AD Objects accessible by Accounts report for Groups
Can AD Manager Plus search for a group's rights/permissions when using the "AD Objects accessible by Accounts" search? Currently when I run the report based on a group, I get a "No data available for the specified criteria" error, but the search works fine for individual accounts. If so, can you force AD Manager Plus to search just the group's permissions? Or is it checking the permissions for everyone in the group? Thanks! David
Pass through authentication fails
I have an occasional issues where Pass through Authentication fails. A user will go to the Service Desk URL and is prompted for a password, closing all browser windows and going back to the Service Desk URL will then pass through correctly most of the time. However, some users will need to to log out of XP and back in to be able to pass through correctly. Entering domain logon credentials doesn't work either. Is there anything I can do to prevent this from happening?
Agent Installation Problem
Dear all I'm Trying to scan my workstations but there is a problem. For Example I have 10 Workstations which I want to scan I set the IP and Domain Name an Password for the PC01 it goes and scan the PC01 but when i want to scan PC02 after the scan completes there is no more any PC01 and the Person who were assigned to PC01 is now assigned to PC02 and I have to change it manually and set it to the right user. It happens to some of my workstations and I have tried it a lot but the problem still exist
How to modify the portal screen
Is it possible to modify the portal web page that the customer views?
How to change AD Import OU
I select an OU within our AD to import specific user within thet OU. However I would need to change this OU. Everytime I click on Import from AD, the OU is selected. I also enable AD sync for every day. How can we reset this.
graphs do not update
I am testing FWA and have it installed and setup. I added my first firewall - ASA5510 and FWA saw it and added it to the list. It shows only 4 events on the list. The number of packets shows that it is getting more packets but it is not updating the graphs. If I delete this device, FWA starts again with the boxes that say it is receiving data and graphs will be updated. The graphs are then updated with more data but will not update again. Seeing some other posts I delete the device and reinitialized
How do we setup emailed reports for ADManager Plus 5.2???
Hello, We are running the ADManager Plus 5.2 free version on our network and we would like to know how to set up daily generated AD reports from each of the AD reports from the canned AD reports on the dashboard to be emailed to us? I have searched around and could not find a feature like that. Is that included in the free version or do we need to bump up to the professional version? What we would like is to have all of the daily AD reports from the dashboard to be emailed to us every day. What
Bulk User Modification - email address
We needed to populate our user's email field with their 'account name' but options only include their firstname lastname combinations. When we used the 'SMTP Format' it populated with the correct username but it added a prefix of SMTP: to the account name, which caused an issue with user's receiving mail from outside our domain. Is there another way to pull just the account name to populate this field?
ADManager Plus 5.2 Build 5210 is Released! Download Now!!
Hi, Greetings for a wonderful festive season!! One more reason to celebrate this festive season: ADManager Plus’s new release with exciting new features. ADManager Plus 5.2 Build 5210 is available for download, RIGHT NOW! New features in this release: Exchange Mailbox Migration Restoring Deleted Users/Computers Workflow Notifications Enhancements in this release: Refresh link in Modify Single User page. ‘Unlock Users’ option along with ‘Reset Password’ in 'Helpdesk Reset Password' Console. To upgrade,
Automate Service Request assignment by Service Category
Hi, I can't automatically assign a specific technician to a certain Service Category. Example: I configure in business rules the criteria is Service Category > Application Login, the action is Assign to a technician. If you'll have any workaround in mind that would really help me :) Please advise!
install problem
I get an error while unpacking message when I try and install your product
How to modify Forget Password screen?
Is it possible to modify "forget password screen"? /sd/ResetPwd.sd
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