Hi

 

Over the last 3/4 days we have noticed that the mail fetch process in SD has been stopping regularly.  We have also noticed that the ID numbers being assigned to cases are sometimes not in consecutive order in relation to when the emails were fetched.

 

As I result I decided to restart the service about 1 hour ago.  It has not recovered.  The service is listening (i.e. the web browser connects but never loads a page).  I've tried stopping the service and running run.bat from the command line:

 

S:\ServiceDesk\bin>run.bat
===============================================================================
.
  JBoss Bootstrap Environment
.
  JBOSS_HOME: S:\cms\ServiceDesk\bin\\..
.
  JAVA: .\..\jre\bin\java
.
  JAVA_OPTS:  -Dserver.dir=S:\cms\ServiceDesk\bin\\.. -Dprogram.name=run.bat -Dj
boss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djbos
s.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDe
ploymentSystem.jar,commons-logging.jar -Dsdp.java.gc=false -Xms128m -Xmx512m -XX
:PermSize=64m -XX:MaxPermSize=128m  -Ddb.home=.\..\mysql -Dorg.jboss.logging.Log
4jService.catchSystemOut=false -Dorg.jboss.logging.Log4jService.catchSystemErr=f
alse -Djava.util.logging.manager=com.adventnet.logging.LogManager -Djava.util.lo
gging.config.file="S:\cms\ServiceDesk\bin\\..\server\default\conf\logging.xml" -
Djava.util.logging.config.class=com.adventnet.logging.LoggingScanner -Dlog.dir="
S:\cms\ServiceDesk\bin\\..\server\default" -Djava.library.path="S:\cms\ServiceDe
sk\bin\\..\lib\native;S:\cms\ServiceDesk\bin\\..\lib;S:\cms\ServiceDesk\bin\\..\
bin" -Dtier-type=BE -Dtier-id=BE1 -Dfile.encoding=utf8 -Duser.language=en -Duser
.region=US -Dstart.type=command
.
  CLASSPATH: .\..\jre\lib\tools.jar;S:\cms\ServiceDesk\bin\\run.jar;S:\cms\Servi
ceDesk\bin\\..\lib\AdventNetLogging.jar;S:\cms\ServiceDesk\bin\\..\lib\AdventNet
NPrevalent.jar;S:\cms\ServiceDesk\bin\\..\lib;
.
===============================================================================
.

Server is starting. This may take a minute ...
This copy is licensed to US Ltd

Unclean shutdown of previous run.

 

I would appreciate some help in getting in back into a running state.

 

Thanks

 

Cammy