Dashboard Home tab in support centre plus
Hi I'm totally new to this forum so first I'll like to say Greetings. I work for a telecom company in Suriname.(South America) We recently purchased Support Centre Plus. Naturally now we have the (for us) problems piling up. So I need help. that's why i'm here. The dashboards that are displayed on the Home tab don't work. Not just for me or a select group of users, but nobody has the luck of it working. Also on the home tab of the application is that the Announcements section does not hold the
Cisco ACE Module (Multi Context) and Opmanager
Do Anybody try to use Opmanager to monitor|get statistic info from ACE? Do I have to do to get a dedicated ACE template integrated into the next release?
how to migrate db to mssql.
HI team, I want to use mssql instead of mysql. I have installed mssql on the same server with opmanager. I am using opmanager db configuration browser. DB Host - localhost port - 1433 username and password are same which i have provided at the time of mssql installation. I am getting an error "hostname or port is incorrect". Please tell me steps to install mssql 2008 r2 for opmanager and also how to connect it with opmanager. Regards abhishek
Technician Tickets Updates
Just wondering what everyone is using a best practice for when Technicians update tickets. I'm new to ServiceDesk Pro. I know when resolving a issue to go to the Resolution tab, but lets say some one opens a ticket and says my monitor does not work and I go to the computer and see it's dead, how do you update the ticket? And a note? work log? Currently i've been using notes? Any thoughts? let me know. Thanks
ServiceDesk Plus VNC Integration?
I have been testing ServiceDesk Plus for the last 2 weeks and am happy with the product. Its major downfall is the remote desktop support. I find it varies from machine to machine as to the connection and if it works. It also disconnects the session when we log the user off. This makes the feature no use for our support. We are currently using VNC to connect to the end users PC's and have deployed it as a service to our clients. In an ideal world a VNC remote support button on the new Request
Monitoring Applications, not server downtime
I’ve been configuring application subgroups. However I come into trouble with my alarms and what they actually mean. For example, the health of my servers is always in a warning state because it reports warnings for alarms such as this: Health of CDM Index Servers is warning. Root Cause : CPU Utilization is now back to normal, current value is 72%: Top 3 Processes:-Idle - 19.871%;PCDOIServer - 19.736%;System - 13.383% Which should be a clear alarm as far as I can see.... Additionally I find that
FW Analayzer VPN user session reports issue
Hi, Im evaluating Firewall Analayzer, the problem i'm facing is it's not showing the VPN user session details like username, Start time and endtime of session, VPN user session report is blank. i'm using fortigate 60 and all the users are local users created on the firewall itself. Did someone know how to resolve the issue. Regards, Arun
CP 64 bit
Hi, Firewall Analyzer do not support 64 bit OS for Lea Connection ? Any suggestions ? Regards,
Import AD user groups in PMP
I'm using PMP and it works allmost ok. I have an sceduled AD syncronization with the AD on 1 group. Now i need to do a bit more like syncronizing a group with 12 subgroups - each having subgroups within.That does not seem to possible. How come? Further more it seems it is only posible to have one syncronization job sceduled. Is that right. If not I would like to know how to scedule - lets say 5 syncronization jobs? SED
Free ManageEngine PingTool 2.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 2.0 - iPhone Native App for Server monitoring. Highlights of Version 2.0 * Trace-route websites and servers. * Shows number of hops packet takes to reach destination server. * Gives Round trip time in a elegant graphical view. * From Host list view, you can ping servers continuously. The Free ManageEngine PingTool App is now available in the iTunes store at, http://itunes.apple.com/app/manageengine-pingtool/id460362949?mt=8
Permission Denied While executing Workflow
I am trying to set up a workflow to copy the contents of one directory on serverA to a directory on serverB. I am using the copy file feature and the config looks like this: Destination Device: SeverA File name: F:\Design\Instructions\pdf\JATEST*.txt Destination Folder: D:\Inetpub\ftproot\assemblyinstructions info/Device = ServerB The error I am getting is: Error # while using local credential [No Login] - Permission denied I cant seem to find a place to populate the credentials for this
ipfix
Can netflow analyzer support ipfix? I am working on Juniper router but cant work.
Pass through authentication is not working with user who have one more account
Hi, I have a problem with pass through authentication when user have more than one account. For example local admin and AD account. How to enable pass-through back for individual user.
Feature request in Reporting
I would like to have the option to save a report even though it's not functioning correctly. Currently you can only save a report after running it. I have been working on a report that wasn't functioning correctly and had to copy the query into notepad to save it or start from scratch each morning when I had to log into SDP. It would save a lot of time if "in progress" reports could be saved. As the tool administrator, I am likely to be asked to created a lot of custom reports and may not be able
Service Catalog Approvals
Hi... We are evaluating Servicedesk plus enterprise edition. We have integarded servicedesk plus with Active Directory and also imported some additional fileds also like Project manager. As per organisation process the approver should be a project manager we can configure this in service catalog but when project manager is changed in Active Directory then it should be change automatically in service catalog and also user should get a acknowledgement mail your request is send for approval.Does this
MySQL error
We have recently started to get the following error on our Webserver which has SDP installed and MySQL. Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. We are running v8.0 Build 8022 of SDP.
Can I pre-install remote control agent service on PCs ?
Hi there, I was wondering if there is a way to pre-configure or install remote control agent service on a PC in a deployment stage so that we wont need to wait long for the installation process when we use Remote Control in Asset management in Service Desk Plus. I tried to use the file "agent.exe" that is being copied automatically on C:\ when the remote control is initiated but it didn't work. I installed it as a normal application but then when I tried to use remote control it started the whole
Data Migration SDP
Dear Support We have a customer that use Service Desk Plus, but now they want to use Customer Support or Heldesk for MSP, so is there a way to migrate the data from SDP( indicents, users, etc..) to Customer Support or Helpdesk for MSP. Thanks for the Help!!
Custom WMI CPU Monitor
I've done this in the past without difficulty, but for some reason cannot get this to work now. I'm adding a custom WMI CPU monitor so I can have a 2nd threshold/condition on a device, and following the instructions per http://support.opmanager.com/sd/AddSolution.sd?solID=25802. I've added (copied from the default "CPU Utilization" Category) the below to my hostresource.xml file under the <POLL ID="Windows 2008 R2" section <CATEGORY ID="CPUCriticalUsage" command="cpu.vbs" description="Percentage
Service Desk Plus Performance Issues
We are new users to SDP, and are pretty happy with it overall, however we have noticed a few places where the system seems to take longer than normal (20 to 25 seconds) to respond, when a new incident is being saved, when closing a incident and when assigning techs and groups. The db is a MSSQL 2008 r2 in a cluster with 32gb of ram and dual quad core procs. The front end server is running in a VM, with 6gb of ram on a Cisco UCS host with dual 6 core procs. Any thoughts on how to speed these processes
log file format, batched execution
Hello, we would like to analyze the log file written by our applications. These log files have an own format. Is it possible to extend the log file formats supported by EventLog Analyzer by ourselves? Is it possible with EventLog Analyzer to process multiple log files located on different machines in a kind of batch mode? Best regards Armin Noll
8022 Hotfix Released over ServiceDesk Plus 8000
Dear Users, Hotfix over 8000 ( 8022 ) released. And you can refer to the details from the below announcement link for more details. https://forums.manageengine.com/topic/8022-hotfix-released Regards, Srikrishnan ServiceDesk Plus.
8022 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been addressed in this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Request SD-43214 : The description field during
ELA - General information
Dear All, I am evaluating Eventlog Analzer 7. I have added a new host (Windows 2003 with SQL server). I have noticed that ELA records only new events. Is there a way to configure ELA to records all events from the host? In order to get older events from the host, I an tried to import an evt log file. But I got the following error message : Could not find the message file for the following event sources: SQLSERVERAGENT; MSSQLSERVER; SQLISPackage; GVGazTest; GVGazDev; SQLISService; MSFTESQL;
Eventlog Analyzer 7 won't start as a service
When I start Eventlog Analyser with run.sh the application starts fine and I am able to access the portal. When I try to start as a service I get this: [root@slmprdc01 bin]# /etc/init.d/eventloganalyzer start /etc/init.d/eventloganalyzer: /opt/ManageEngine/EventLog/bin/wrapper: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory /etc/init.d/eventloganalyzer: line 137: /opt/ManageEngine/EventLog/bin/wrapper: Success I tried to reconfigure as a service, which was successful: [root@slmprdc01
Safari 5.1.1 and OSX Lion 10.7.2
Hello, I was wondering if you have started to or plan to support the default web browser on Macs, Safari? Attachments are saved as FileDownload.jsp and HdFileDownloadServlet. Thanks.
How can I give a Technician permissions to edit Requester details using Roles, without giving them full admin rights?
Hi, I've created a 'Role' for some of the technicians in our remote office to be able to manage requests and assets. I also want them to be able to create or edit existing requesters to update the details for users at their site, however I cannot figure out how to do this. I've had a look on the forums, and there are a few references to using the'Editing Requester' permission in the Role under 'Advanced Permission'. I have that ticked, along with 'Adding Requester', however it does not give them
How to make emails in the same request?
When I use ServiceDesk Plus, I meet a problem. I have different settings on incoming and outgoing mail servers. For example, I set A as the incoming mail server, and B as the outgoing mail server. If a user sends an email to A, then SDP fetchs this email from A and converts it to a request. I use SDP to read this request, and also I reply this request to that user via B mail server. After that, the user gets my reply. Then, the user continues to send me some feedbacks in the same email. At this
Report showing asset movements from In Stock to In Use
Hello We are looking to use ME SDP as our primary asset management tool. To do this we would really like a report that shows asset movements, specifically what has changed status from 'in stock' to 'in use' the last week/month. Is it possible to create such a report? If so, please could you provide the query code/instructions. Many thanks
Release Tracking
I'm after a bit of advice with regards to releases. Currently I'm using Requests to track releases. A call is raised for an issue that needs to be addresed, the developers develop and add a VSS path via a note, this is then approved for PRE via notes, passed to a technician to release, the outcome of the release is recorded via notes again. This is repeated for SYS, UAT and Live, with redevs inbetween. The problem I have is once an issue has gone through several version numbers the notes section
Netflow Analyzer and Microsoft SCOM
Hi! We need a single point for monitoring and alerting and we will use SCOM for this. Does Netflow Analyzer have integration in Microsoft SCOM like SolarWinds utils? What kind of integration with SCOM possible? Thnx!
newly disovered interfaces?
Hi I have a router that acts as a VPN sever too. I have very strictly only exported netflow data for 7 of the router's interfaces. The data is analysed wonderfully and it is working flawlessly. HOWEVER Everytime a VPN user connects and a new tunnel is created, it seems that NetFlow Analyzer then picks up the Interface via SNMP, and adds the Interface to the router automatically. NOT the desired result unfortunately Is there any way that I can stop this behaviour, or any way at the very least that
Importing different product types with same asset name
I'm trying to import new assets into the printer (IT asset) product type, however some of the printers have the same asset name as our wireless print servers (non-IT asset) product type. I understand that I cannot have two assets with the same name under the same product type, however I assumed that if they were different product types the name wouldn't matter. Can someone please explain in detail how this works? Thanks for your help!
by mistake changed the opmanager port to 9090
HI, All by mistake i changed the opmanager port to 9090 from 80 to 9090, how to reconfigure opmanager port back to 80
Setting up WAN monitors
I've installed a Cisco ASA 5505. When I browse through the list of devices to label my router this particular router doesn't show up. Can I manually add it and if so how?
Questions regarding Junk filter on Notifications
Hello! I have been trying to get the Junk filter to work the way i want to but I'm not getting it quite right. We have a number of domains, eg. test.net, trial.net, testing.net, etc. We want all these domains to be able to send mail into our installation of SD+, but we want to block out all the rest. I have tried using the "Sender does not contain" function, and add the domains there, comma separated, but it just don't seem to work. It won't send a notification (which i can see in the request). Right
Import alerts from SCOM 2007 R2 into Service Desk? Connector?
Hi We are currently using Service Desk and have recently moved to Microsoft SCOM 2007 R2 for alert management. I am wondering if anyone has already developed a SCOM connector for Service Desk so that alerts are published from SCOM into Service Desk using the API? Personally I would not like to have to re-invent the wheel and make one from scratch. Neil
ad audit plus french domain controler supported ? when ?
Hi all, You AD audit plus software is extremely interesting. I have 1 DC in English, and 2 in French. The software don't work with DCs in French.... Maybe just a configuration to change ? maybe you have a solution ? need to wait a new release ? bye bye. for information I use AD password manager, and AD manager and both work correctly...
Link requests not available by Ticket-ID
Dear ManageEngine Staff! I just found out that somehow I am not able to link to requests to each other as easy as it should work. Would you please look into this? Currently I want to link one request to another one. But somehow - I am not able to search by ticket-ID .. I have to scroll or search for the 2nd request that I want to be linked to (tried all views like "my opened", "my pending", "all" requests).. Would you please fix that in future releases, that I am able to enter the Ticket-ID and
No information is displayed in cpu and disk utilization dials
Hello, We added few linux servers in opmanager and the devices are discovered successfully but no information is displayed in cpu and disk utilization dials. I used the mib browser and got the below result for the .1.3.6.1.2.1.25.3.3.1.2 oid Sent get request to 10.12.11.22 : 161 Request Failed: Get Response PDU received from 10.12.11.22 Error Indication in response: There is no such variable name in this mib. Errindex: 1 So do I have to edit snmpd.conf file in those servers? if yes, then what lines
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