OpManager 9011 have Restrictions on quantity CPU ?
Greetings. It was found out that Opmanager 9011 for servers Cisco UCS B200 M2 (2 x Intel Xeon E5649 6core) shows only 10 kernels, but them there physically 12. It is observed both on Hyper-V Server 2008 R2 Core and on VmWare Esxi 5.0. How it to correct?
SDP Service Crashed!!
Dear Sir, Recently my SDP(8.0.0 build 8013) become very unstable, it already crashed 4 times in the past 2 days. Stop/Start the "ManageEngine ServiceDesk Plus" service can't bring it back on, I need to restart the Windows server to make it work. The msg in the System Event Viewer is "The ManageEngine ServiceDesk Plus service terminated unexpectedly..." Do you know what can I do to troubleshoot this issue? Thanks. Regards, Alan
Conversation responses not recieved by requester
We currently have email fetching and sending enabled. When a request responds (using MS Outlook) to a helpdesk request the conversation is updated and the assigned technician recieves an email (in MS Outlook) containing the contents of the requester's email. However, if the assigned technician responds (using MS Outlook), their email is added to the ticket Conversation, but the requester DOES NOT receive a copy of the response via email from helpdesk. Is there some way to enable this functionality.
SD Plus report scheduling emails
We brought up our DR SD Plus app for the first time in many months and it sent out report emails (with outdated reports) that had met the scheduling requirements. The only way I can see to stop these outgoing email reports is to change Mail Server Settings\Outgoing - Server Name / IP Address details. Is this the best option or is there any other means that could easily achieve this result. Thanks Brenton
Asset from Desktop Central are not being forwarded to Servicedesk Plus
What am I doing wrong? Please advise. Desktop Central Server settings in Servicedesk Plus is properly configured.... and ..... Servicedesk Plus Settings in Desktop Central is properly configured. Please help. Thank you!
Remove 'administrator' as Technician
We have 6 Technician licenses, which we want to assign to Domain Users. This means we need to remove the default 'administrator' as a Technician because it will not be handling incidents but should be used to configure the system. How is this acheivable. Regards Mark
Swedish holidays
Hi Is it eany way to import a ready list for Sweidsh holidays to SD?
Access is Denied Error Code: 5 when adding a domain controller
When I add a domain controller and I click Run Row to fetch data, in the status I have "Error - Access is Denied - Error Code: 5" I am running Windows Server 2003. All my other domain controllers are able to pull data without any problems. The username and password are correct and the user I am using is a domain admin. Any Ideas?
upgrading to 10.1 V Fail, uninstall crush
starting application manager shows error "object required : ServiceSet1"
Date change and Monitor data wrong
Hi. My PC where is the AppManager, change the date to July 2012, and today is February 2012. Therefore statistics are displayed wrongly. There is a way to delete data or restart??. Aside from uninstall and install??
ADSelfService Plus 4.5 Build 4530 Released!
Hello Everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4530, an improvement upon all its previous versions. HIGHLIGHT: Online SMS Dispatcher for Identity Verification & SMS Notifications! Now, ADSelfService Plus also engages an online SMS gateway to allow you to text “identity verification codes” or notifications to end-user mobile phones (in addition to its modem-based methods). Issues Fixed: The new version has also fixed the following issues:
Migrate to Sql Server 2008
I was told that there is a document to indicate how to migrate from mysql to SQL Server 2008. Please let me know where I can find this. Thanks
Clearing Windows Event Logs
Does EventLog Analyzer have the ability to clear the Windows Event Logs. One of our Security logs filled up and halted the server. Thanks.
Agent Administration
I've just applied service pack 7001 to my 6020 intallation and see that agent administration is disabled. Can this be enabled or to I have to upgrade to a different version? Many Thanks, Stuart.
FWSM Intranet Settings
Dear Sirs 1- If I didn't configure the Intranet settings for the FWSM, does it affaect the live report total traffic amount for the FWSM? 2- The FWSM is a datacenter firewall not a perimeter firewall, How can I configure the intranet settings? outside: 192.168.50.0, 192.168.60.0, 192.168.70.0,192.168.90.0 dmz1:192.168.12.0 dmz2:192.168.13.0 dmz3:192.168.14.0 The outside is the users. the dmzs are the servers. Thanks,
Implement with exist script by script manager.
I have some shell script on server . At everyday , script will run to daily checking . Result of script from oracle database and unix . please suggest example " How to implement script monitor feature ? " Regards, Ratchakrid B.
Incident report to user
Hi, I'm not sure that can we send report to user about SLA, Response time, resolution time, etc.? To provide summary for user in timely basis and also to show them for technician response.
SQL report on a changed field
Good afternoon, In an effort to help train our helpdesk about the correct way to escalate tickets we have added a custom field "Marked for Review" so that we can run a report and look at tickets that escalated in-correctly. However, in the event the technician later goes back and un-checks this field it doesn't show in the report. So, what we are looking for is a SQL query report that checks to see if that value has ever been changed (UDF_CHAR23) so that if it ever does become unselected it will
Hotfix 7906 released
Dear Customers, Today we have released our new Hotfix 7906 , please upgrade your application to 7906. Features included and issues fixed list is available from the following link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7906 Here you can download our Hotfix 7906 http://www.manageengine.com/products/support-center/service-packs.html Thank You. Regards, Arun SupportCenter Plus
Can not remove web alarm
Consistently we are not able to dismiss web alarms. The issue is that everytime a screen refresh occurs the alarm sounds. It is making it a pretty useless tool as we just end up keeping the sound off. We have seen a post that gives a work around to go to the server itself and delete the alarm there. This does work but is not always practical as not all users have admin rights to delete alarms. Is there a permanent fix to this issue? Regards, Nathan
monitoring oracle DB
Hi How do I put up a Oracle DB monitorering in OPmanager?
When will the products be on the market?
Dear OPM Team, When will the Map 2.0 version be on the market? Thanks in advance. YSKO
Upgrade the Option "Scan Configuration" for Printers, Switches, etc.
I would really enjoy having more available options on your Network Scan, i.e. scan printers: Search for Asset on port: *selective* (i.e. 9100 for HP printer) and do a SNMP request on this IP scan routers: Search for Asset on port: *selective* and do a SNMP request on this IP Therefore the network scan can be minimized as needed. What do you think about this?
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Add item to my summary
Hello how can i add a new item to "my summary" - Awaiting approval? (request in status pending approval, not on hold) Or can you include this feature in next release. Thank you.
Deleting a site
I am trying to tidy up the helpdesk so it is more enduser friendly. I require deleting two sites from the list but when I try to do this I get an error message stating that the site is being used by another module and hence cannot be deleted. Any help on rectifying this would be much appreciated. I have already searched all the tickets ever created and none of them have this site listed.
No Survey Link In Email
That's pretty much it: A nice survey email goes out, but with no link to no survey nowhere. Ideas?
problem monitoring localhost (where opmanager is installed)
I got this error: User credentials cannot be used for local connections Following this tip doesn't work: http://www.manageengine.com/network-monitoring/help/troubleshoot_opmanager/troubleshoot_wmi.html#80041064 There are 2 problems: 1. After I removed the windows credential, I can no longer add any new wmi monitors. I get error message saying I need to supply username and password. 2. I cannot use device template I found a work around by specifying a dummy username/password. However, it doesn't
Netflow Analyser
In looking at the traffic on one of my interfaces, ManageEngine is shows a good bit of bandwidth used by a application classified as "prat". Google doesn't return anything that makes sense on this, does anyone have any idea what "prat" means or signifies? Thanks Tommy
Mail Server Settings - Sending test email
I am trying to setup the mail settings and when I try and send a test email I receive the following error: "Send Mail Status :Exception reading response; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?"
Unable to add a new Site
I'm attempting to create a new Site within ServiceDesk+, but when I attempt to save it gives me the error "FAILURE :Site with same name already exists. Please provide a different value." There is no existing Site with the name I am attempting to use, and I have tried creating Sites with other names as a test and I am unable to create and Sites at all. What could be causing this? My technician account is configured with the SDAdmin Role, and I have tested with another technician with SDAdmin
There is no possibility to add new device or device is present.
I searched for the decision of the problem and have come across it: http://support.opmanager.com/sd/AddSolution.sd?solID=1808 But these scripts of cleaning of base are not suitablefor MS SQL, but only for mysql. Where can I get a utility for MS SQL 2008 + OpManager 9011? And another question, is there any way to verify the integrity of the database OpManager ? Thank you!
After upgrade to DC8 lost all packages
After we upgraded to desktop central 8 all the custom packages we had are now gone, I made a back up of the program files desktop central directory but i don't know how to import all the packages to the new version. could someone please assist me with the issue. Thank You,
View under All Configurations
Under All Configurations the Global and My Views isn't working properly. The program keeps defaulting to an odd view that displays three configurations. If I select the already bullet filled Global View it will display the rest of the configurations but will not stay in this view over any period of refresh cycles.
Marking patches.
How does setting Approve, Decline, Or unapprove affect patching. I know approve and unapprove will cause a patch to be installed or not installed during patch automation, but what does decline do, and how will it affect patching?
Patch download failure; Access is denied
Hello, I have version 8 installed and a direct connection to the internet. Whenever I try to install a patch to any system the download fails and I get an access is denied. I open the logs and use the URL to the patches directly and I can download them. The patches themselves are being stored on a full control shared directory on my network. In the past some patches downloaded fine while others didn't. Now I can't seem to get any patch to install. The error message seems to indicate that access is
How to export report with diagram pie or bar graph
Hi.. I`m user Desktop Central, i want to ask can desktop central generate report with diagram. for example i generate inventory report -> Computers by OS it`s show the report diagram and text, but after export to pdf or csv is only show the text file. How to make the diagram include in the report that i generate? thanks
Location of files
Could you please tell me where on the desktop central server directory the custom packages are stored? i'm trying to restore from a backup but I don't know where they are stored.
CPU Usage at 100%
I was wondering if anyone else has seen this yet. I just upgraded to Desktop Central 8 and my existing sites work prefect but I setup a new remote site and anytime the agent gets installed, all the computers peg the processor at 100% usage. Services like DCSWMeter DCCONFIG DCONDemand all eat up processor until it hits 100%. Has anyone seen this yet?
Desktop Central / Questions / Pst folder check / licens follow-up / usb security settings
Hi, I want to know Desktop Central can do below questions ? -Enduser pst folder check (pst folder size threshold limit exceeded) -Can I follow to license of my assets with license number, Can you just quick answer, how ? -Enduser can read usb memory sticks but cannot write, Is it possible ?
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