PMP / Failed Login
Hi, I want to know If I attack to PMP login page with some scripts or manually trying to find password PMP can know these and block to requester IP or block connection.. ? Like attempting password 1 attempting password 2 attempting password 3 attempting password 4 attempting password 5 attempting password 6 = source ip banned for 10 minutes ... Regards,
ManageEngine® EventLog Analyzer 7.2 Released
ManageEngine® EventLog Analyzer 7.2 Released We are glad to announce the release of ManageEngine EventLog Analyzer 7.2 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 7.2 - Build 7020 - Standalone Edition The general features available in this release include all the features of EventLog Analyzer Version 7.0 Build 7000 and Features and Enhancements: Print Server Activity monitoring - Includes support for Print
How to cancel a deployed configuration?
I set a user configuration (message box). After a while, I tested and it worked fine. Then, I deleted the configuration and it still appearing in the client computer. Why is this happening? How can I cancel it?
Unknown Error. Code : -2145124329
Hi We are getting the above error on one of our WIndows 7 x64 machines when we scan it. It is showing as having 35 updates waiting and failing as the PC needs a reboot. The PC has been rebooted and there are no updates waiting for it. Does anyone know what is causing this? We are using Desktop Central 8.0.0 (80000). Thanks.
Support Rep names visible in client portal
Hi, We're currently running 7704 of SC+ and have discovered that a previously-fixed bug has reappeared whereby the names of support reps who have responded to clients are visible in the client portal. For us, this is a big problem as we prefer individual's names to not be visible to our clients. Can someone please let me know whether there's anything we can do to change these names back to the previous default of 'Support Rep' without upgrading the product? Can you also let me know whether
Entering a hyperlink within an account?
I have a scenario where we'd like to put a hyperlink within an account field - to a related document. However, there only seems to be text, numeric, date or password options for custom fields? Any advice? Thanks
announcements for different locations or sites
Hi, -Can we make announcements for different locations and different groups ? Regards,
monitoring tablespaces in oracle 10g
i have tested my credentials for both CLI and SNMP for my Oracle server running in Linux and they have passed. I have added the monitoring tools for tablespaces and nothing is being monitored. i have used the mibbrowser tool to test ORADB-MIB and i am getting 'Request failed or timed out. No error'.. what am i missing out? regards
New request from email with field populated
Hi everyone, when SD fetches an email, I'd like SD to populate the fields below for gererateing a new request. How can I do that? Thanks Nick $RequestId $CreatedDate $Site $RequesterName $RequesterMobile $RequesterPhone $RequesterMail Segnalazione: $Category $Item $Description $Technician
Active Directory - Pass Through Authentication
I've enabled the Pass Through, completed fields apart from 'DNS Site' and although when pressing save, it report success, nothing changes, no account is created in AD and login screen stays the same. Suggestions please
Convert Helpdesk back to free version for 1 technician
I no longer need the 2 technicians and want to revert back to free version of product. How do I do this? Cheers Damien
I can not Attach a file as an attachment to the request
Dear Sir/Madam, I can not Attach a file as an attachment to the request after about adding 10 request with attachment files. It show the error "the maximum attached file size is 10MB" and also happens repeatedly after adding about 10 requests in Service-Desk system and I must close the new incident page then open it and finally add the request with the attached file. Please be informed that the attached file is less than 1MB in size and is bout a few KB. Best Regards,
backup and restore data
Hi SDP gurus, I want to ask one question. For instance, i have standard backup copy of SDP v7(Admin-> Backup Scheduling). And need to restore this backup to SDP v8. Is it possible restore data from old version to new one? Both versions use internal MySQL server. thanks, the_script
ManageEngine NetFlow Analyzer 9600 released!
Team NetFlow Analyzer is glad to announce the release of NetFlow Analyzer 9600. The new features include: 1) Enhancements in Advanced Security Analytics Module * IPV6 support * Anomaly detection based on source and destination network * 'Ignore events' option for all resources 2) Multicast IP Traffic reporting * IP Multicasting allows a host to send packets to a specific group of hosts 3) Mediatrace OnDemand * Analyze media flow (TCP and RTP), on the go. * No pre configuration
What is the URL to the Admin page if you removed it from the login screen
I posted this earlier but realized I was not a member yet. I hid the admin login from the login page, but I can't access it anymore. I read that I could use http://hostname:port-no/AdminLogin.cc, but that is not working for me when I flesh it out. Instead I get this: Sorry ! You are not authorized to view the contents of this file. Back | Sign Out
The DB of Probe OPM has been destroyed
Hi support team, Yesterday I have backed up the DB of standalone OPM(8812), and then upgraded it to v9010, backed it up and then upgraded to v9011, and then backed it up. According to the link"https://opmanageree.wiki.zoho.com/Standalone-to-Probe-Migration.html", I migrated the standalone OPM to Probe OPM. After migration, I started the service and input "localhost" in address, it said that some tables of DB have been destroyed and please run the "RepairDB.bat/sh" to repair the DB, then
survey results report
I would like to know how to include the comments from users in the reports I can generate off of the survey results. Thanks
NetFlow on C3560
Anyone have any success getting netflow to export on Cisco 3560 (c3560-ipbasek9-mz.122-58.SE2)? Thanks in advance.
Task not created automatically when request is sent via e-mail
My default incident template has a task associated with it. When users submit requests with that template through ServiceDesk, the task is created as it should be. However, if a user submits a request via e-mail, the task is not created even though the default template appears to have been applied. I am able to manually add the task, but I want every new request that uses the default template to have this particular task. I am unable to create a business rule to accomplish what I want. Can I
Unable to get network interface related reports for linux machines under SSH
Unable to get reports like below from linux machine using SSH monitoring input utilization in percent output utlization in percent Input traffic in kbps output traffic in kbps
Location of event logs and how to secure them.
I was wondering where are all the logs stored that ADaudit Plus gets from the domain controllers and application servers and how would I be able to secure them so they couldn't be altered or deleted?
Customize LDAP attributes
Can the customize LDAP attributes be used to create a "home drive" attribute in a report that that is not an option in the available attributes box? If so how do I do this? I ran a "users never logged on" report but I also wanted to see if they have home drives attached to their account. Thanks for your help
Automatic survey email not working
We have configured our ServiceDesk MSP installation to send out survey emails whenever a request is closed. When a request in a "Resolved" stated ages (7 days in our system) and closes, there is a Null Pointer Exception in the logs, and no survey email is sent. [12:47:52:316]|[09-12-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[41]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. | [12:47:52:316]|[09-12-2011]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[41]|:
Option to remove Due Date
It would be great to have the option to clear out the Due Date for requests.
SLA Flag isn't cleared
The SLA flag isn't cleared when a request has already violated the SLA and it is changed to a "Project". Changing the Priority to "Project" does remothe due date but not the SLA violation status.
Changing requester
This is probably an enhancement request but is it possible to have a business rule that changes the requester when a request comes in? Or even a stored SQL procedure we could execute on a regular interval? Thanks.
UserID, Acitve Directory CN, dont show i view
Hi I have put in active directory sync, that UserID (CN, logon shortname) from Active deirectory imports to ServiceDesk. It working fine, I can se CN in ServiceDesk form and on the requesters form, but the problem is that when I chose it to view in the request view as a column, it not working, its shows nothing. Is requester view sensitiv to swedish charakters? or can´t requester view show fielt that I have created by my self? I can chose it from the requester view, list type.
Monitored servers connection status notification
Hi, Is there any possibility to send email notification when servers connection status is changing from “logging started” to “problem connecting to server” or “access denied” ?. What I want to achieve is some kind of notification when logs gathering from certain servers fails due to connection problem. Best Regards Luk
Ability to select one of switches/routers devices.
Dear All, Ability to monitor for selecting only major ports in the several devices(Switches/Routers) in Widget. - Table or Graph in realtime. For example, Thank you in advance.
Prevent assigning requests to technician on Leave
Hi, we tested setting technicians on leave and see if we can assign requests to that technician during this period. Seems the system allows this or I could not find a way to prevent it. is it possible to block assigning requests to a technician that is currently on leave? Tks
Unable to save technician : Login with same name already exists.
I'm trying to add a technician but it's giving me the error above. I don't see the technician under the "technician list" How do I check duplicates? or How to resolve this issue? Please help
Self Update Layout
Hi, I was just wondering if it is possible to create a fully populated drop down box for the Office and address boxes, to show and choose only values that are valid and used uniformily throughout the Enterprise? TIA
Disable requests tab in user view
I would like to disable requests tab from Support Center for users. The only tab which I need is Solutions tab. How can I achieve this? Thanks Britto Sidhan
Logging/Reporting Error since upgrade to 7020
I've found that since I upgraded to build 7020, when I search for an IP address and view the information about it (like Initiated Top Conversations) it no longer shows the user name. As you can see in the attached img-1, this was the result on the old build, img-2 is the day after I applied the new build. When I look at the raw logs (img-3) I can see username info there. Please advise... Thanks, --rob
Super Admin restrictions
From what I can see, both Administrators and Password Administrators can assign Super Admin (SA) rights to another account. Is it possible to lock down the Super admin right to one or two specific accounts. If that's not possible, is it possible to lock it down so the ability to assign the SA right or the ability to receive the SA right is limited to the Administrator accounts? We want to push the password management down to team lead level by giving them the Password Administrator right, but
Cisco FWSM with SNMP v 2c
Dear Sirs We have installed firewall Analyzer 7.2. We configured a Cisco Firewall Module with SNMP version 2c configuration.We have more than 6 interfaces and I can get the traffic of 4 interfaces but I can't get for the other 2 in the firewall analyzer. Thanks,
OpManager and VMware
How can I disable alarms on ESX Servers when a VM is powered off? Thanks in advance Fabio
Crystal Reports with OpManager
Hi ! We're researching the use of Crystal Reports to generate reports from the OpManager database. But there are so much tables in the database, that we're wondering if there is some overview where is outlined what information is stored in which table and how. This would make the process mich easier.. I hope somebody has this outline. With kind regards, Martijn Janssen
who can share the service package of 9010
Now I am testing the Enterprise version of OPM, and want to have the service package of 9010 to upgrade my OPM standalone v8812, then migrate it to probe. I have submited the form and waited some times. My customers has urged me all the time. So I want to know where the download link is or who can offer and hope you can share with me Thanks and Regards, Tira
Open requests
Once you have closed a request, does the request automatically open again when someone forwards an email using the I.D number? If so is there a way stopping this from happening?
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