Unable to start ManageEngine
I have just installed my Free version in my Windows 7 machine and when the start service got erro 7030. Aftergoogling I have started the service Interactive Services detection and now I am getting the error "OpenSCManager failed - Access is denied. (0x5)"
Upgrade Netflow plug-in to 9000
My Opmanager build is 8812 and when upgrading the plug-in with UpdateManager (.\NetFlow\bin) it starts the upgrade, but there is now progress. I have encountered this problem before (I had to reinstall a previous build from opmanger to restore our latest back-up and upgrade again) and the support engineer (Tim Woods) stated the following: ".... It seems that the RAW data stored is very huge, it will take time to delete all the raw data entry. So, please allow the updatemanager to run, once it complete
Software names
Is there anyway to rename software; trying to get licensing configured, but for a few instances there are duplicate s of the same software due to naming issues. For example I have : Adobe Acrobat X Standard - English, Fran軋is, Deutsch Adobe Acrobat X Standard - English, Français, Deutsch Is there anyway to rename or merge?
my devices are in the maintentance mode !! how to change its mode to normal?
Availability How to change the mode to let us monitor this device ? Thanks!! //Oyster Liu oysterliu@gmail.com
Add an extra field to registration page?
Is is possible to add an extra field to the registration page (sd/SolutionsHome.sd?register=register) on the portal? Our customers have unique ID's for security reasons and we would like to add this to the registration form. Regards, Kees
Notification for unassigned call
Hi All, Im fairly new to Manage Engine ServiceDesk Plus and I need to be able to create a notification that emails certain staff members if a new service call in the Helpdesk has been sat as 'unassigned' for a certain amount of time. Any ideas if this is possible and how to do it?
Device Groups contains old entries
Good afternoon, We have device groups in our installation for different areas of IT so they view only what they need. When I go into Device Groups and modify a group, the list of Available Routers still shows routers that are no longer in our environment. Is there a way to refresh this information? If it helps, we are running Professional 9.1 Build 9100. thanks.
OPMANAGER - Mail server settings.
Hi Friends, I'm using the latest Opmanager version (Free Account) and I'd like to know how to configure the maisl server settings for a google (gmail) account. I'm receiveing the following error: "530 5.7.0. Must issue a STARTTLS command first. b4sm55998828and.18" Observation: I've have checked the option SSL ENABLED but didn't work. What I'm doing wrong? Thanks a lot! Att, André Mascarenhas
ServiceDeskPLUS MSP , group notification doesn't work
Hi, We recently purchase Service Desk plus MSP, we found notification doesn't send to group technichians after a new ticket created what we have done is 1) configured support group for the accounts. ( see attach two screen copy) 2) enable the notification in the notification rules for the accounts ( see attach two screen copy) The problem is 1) when the technician doen't pick up the request, notification never send out 2) when a new ticket assign to the group, notification doesn't send to group
Enrolled user being asked to enroll
When I try to unlock my account and enter in my enrolled domain username I'm being asked to enroll. The error message I get is "Invalid User Name or You are require to enroll to use this service. Please click "Cancel" to exit. Log in and enroll."
Gina /CP free setup
I'm at a loss on how to get this setup in our environment. I went thru the admin guide front and back in on different venues that I've found on the Internet and couldn't get a clear description on how this is setup in ADSelfService Plus. I have submitted a email to the support team but have yet to hear back from them. Can anyone give me some details as to how this should be setup? Again, it's the Gina /CP free mode NOT the Gina /CP mode. Thanks!!
Change Management Process?
Just wondering how people are handling change requests. We're thinking that when a requesters make a developement request via the servicedesk web form incident (since they can't start a change request) , and comes into the incident queue we'll change the ticket into a change request and close the incident ticket so i just does not sit in the incident queue. Also does anyone know of a way for a requester to initiate the change request? How is everyone else handling this? do you leave the ticket
AppManager doesn't run on Linux (OpenVZ)
Hello. I successfully installed a trial version of AppManager on OpenVZ container. But when I tried to run a startApplicationsManager.sh script, application doesn't run. Every time I received the following information: This evaluation copy is valid for 29 days Log handler name : com.adventnet.management.log.Log4jHandler XML File name : log4j_conf.xml Starting Applications Manager "Primary" Server Modules, please wait ... Process : AMScriptProcess [ Started ] Process : AMServerFramework
Errors Deleting Users
Getting the following errors when deleting users. I have a domain admin as the account in the domain settings. Successfully Deleted user.Unable to Delete thehomeFolder-The handle is invalid - Error Code : 6 Unable to Delete theTerminal HomeFolder-The handle is invalid - Error Code : 6 Successfully deleted the Terminal Profile. TroubleShoot
Can't install the enterprise netflow analyzer plugin
Hi support team, I want to test the netflow analyzer plugin with the OPM Enterprise central edition in one server , but when installing the plugin, it said i have to upgrade the opm to the lastest version and then install the plugin. But my OPM enterprise edition is the latest version 9011 64bit and the plugin is 9000 64bit why? Thanks and Regards, Tira
server monitor (performance monitor)
i cannot monitor 05 monitors in server monitor Bytes Received Bytes Total Bytes Transmitted Traffic received Traffic transmitted
Report Logon Duration
Hi All Would it be possible to create a Report, to see the logon duration for specific users? Thanks SergioB
Uninstall of ADManager Plus
I had admgr plus v4.1.0, I installed patch 4.1.0 sp1.1.0.ppm, I then installed v4.1.0 sp2.0.ppm. I now cannot run admanager plus at all. infact the entire application is gone from the start menu yet the folder and files are located on c:. I have attempted to uninstall from add remove programs but get the folling message: "Setup has detected an earlier version of ADManager Plus which must be uninstalled before this version can be installed. How can I uninstall and reinstall a fresh copy ?
Multiple Groups
Hi, I cannot seem to find away to select multiple groups for the "Users in a Group" report. Am I missing something? Thanks, -Ron
Need GPO report to find Restricted Groups
GPO report to find GPOs with restricted Group. Also can we be able to get a summery of what the GPO changes or does when we click on it in the report. Vancestone Hall
Export live data
Hello, is it possible to export live data graphs without all the data tables? Thanks.
Viewing the "To" Field
Is there anyway to view what address an emailed request came in on? I have built a business rule that sorts on the "To" field but it does not appear to be functioning correctly and I cannot find anyway to view that field without calling each user to ask. My attempted setup is to have a general helpdesk@mydomain catch-all which is the mail account that is fetched but redirect mail from application1@mydomain and application2@mydomain to that catch-all to generate tickets that auto assign to the Application1
Sharing Requests between locations
Hi I have three customers that are each assigned to a location. Some of the requests we would like to make visible to all three customers. Is there any easy way of doing this? Best regards Falle1234
Adding a Security Group to a remote pc
Is it possible to add a security group to the domain workstations wtih this application? I see where i can add a user to the workstation, but not sure if i can add a new security group to the local administrators group on multiple pc's.
Adding a Security Group to a remote pc
Hello all, I am wondering if it is possible to use this application and have it assign a domain security group to the local administrators group on domain pc's?
auto mail generator
After creating a ID, the programme should send ID detailed mail to particular ID which will be provided in csv file. Deepak
DC's with {servers not operational error}
Dear support; thanks for your help and support, i have an urgently and great problem with ADmanager, i have 4 DC's with single domain, 2 in my location and the other 2 in diffrent location. and alwayes when i add the 2 dcs that in the other location i rec. the error {servers not operational error} which mean that the servers not correctly connected. kindly note that i can ping the other servers correctly with names and IPs. and no ports and closed... please advice ASAP thx
incorrect time
Dear support; thanks for your help and support, i have an urgently and great problem with ADmanager time sync. with AD{DC}. it alwayes shows users with last logon time diffrent than the real time on the system. please advice since i rec. wrong reports... which make my manager to re-evaluate your product... thx
Active Directory Replication between Domains
Greetings ! I recently added a new domain controller to my network using Windows Server 2003 R2 x64 bit OS. There has been a reported problem in gettng an x64 Server Domain to join an existing x32 OS based domain. I am wanting to install a duplicate "copy" the Active Directory on my Primary Windows Server 2003 x32 Domain Controller to the new 2ndary Domain Controller running Windows Server 2003 R2 x64 OS. Anyone have any suggestions on how I might do this without having to create a gazillion .csv
Duplicating Active Directories
I have a network with 5 servers. One of the servers I am converting to Windows Server 2003 R2 x64 edition. In the process of setup, I was unable do to a problem in the x64 software to assign this new server as a child in an existing domain forest. I need to replicate the AD setup on my primary domain to this new 2ndary domain. Anyone have an idea how I can go about it or what software to use to do it so I don't have to make all the manual entries into the system again?
change server
export all AD content user and computer to import it to another DC alaa
User Creation Templates
Set Rights for Templates, show only templates if i have the needed righs for the Template(Template Owner muss be have full rights of template) Joseroig
New Distribution report
I need a report that shows all users in a distribution list. Currently the dirtbution reoprt has all the distribution groups for all users. I need the reverse report William Lucoff
user details
users logged on computers sachin.s
VMware Threshold Alerts
Hi I have setup my VMware 3.5.0 host servers on OpManger (9011) and configured the notification profiles to send when 1 poll is missed and when any Threshold Rule is violated. However no alerts are being sent. When I check what is covered under the threshold setting it tells me that I don't have any set, even though they were automatically setup during discovery. Am I missing something very obvious here? Cheers.
Multiple group selection for member report
Allow group member reports to use more than one group so I can export members of several courses in one go. Peter Green
Folder Report
File share reporting showing only folders. Also showing only the folders whose permissions differ from the parent. Nick F
Database Configuration Error
i am trying to configure MSSQL . but it not verifying my credentials. asking user id and password. i am little confused which user id and password i should provide.
Summary Report?
I frequently run a user and computer account deletions from a CSV file outputted from ADmanager's inactive user/computer report. Would it be possible to have a summary report after bulk deletions? Like 400 accounts processed, 390 accounts deleted, 10 failed. Its not very feasible to scroll through the summary for confirmation.
LoadXML
After dicovering devices I keep getting a loadxml error.
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