Hi, We recently purchase Service Desk plus MSP, we found notification doesn't send to group technichians after a new ticket created

what we have done is

 

1) configured support group for the accounts. ( see attach two screen copy)

2) enable the notification in the notification rules for the accounts ( see attach two screen copy)

 

The problem is

 

1) when the technician doen't pick up the request, notification never send out

2) when a new ticket assign to the group, notification doesn't send to group technicians

3) when the tickt re-assign from group A to GroupB, group B technical never receive any notification

 

It is very urgent, since we need to use it next Monday.

Please kindly reply ASAP