Is there anyway to view what address an emailed request came in on? I have built a business rule that sorts on the "To" field but it does not appear to be functioning correctly and I cannot find anyway to view that field without calling each user to ask.
My attempted setup is to have a general
helpdesk@mydomain catch-all which is the mail account that is fetched but redirect mail from
application1@mydomain and
application2@mydomain to that catch-all to generate tickets that auto assign to the Application1 support person and Application2 support person respectively.