Just wondering how people are handling change requests.

 

We're thinking that when a requesters make a developement request via the servicedesk web form incident (since they can't start a change request) , and comes into the incident queue we'll change the ticket into a change request and close the incident ticket so i just does not sit in the incident queue.

 

Also does anyone know of a way for a requester to initiate the change request?

 

How is everyone else handling this? do you leave the ticket open/hold or do you close the ticket as well?