Survey update
Is there a planned update for the survey feature of Service Desk? We would like to have questions such as Yes/No answers and 1-10 scales but this isn't possible
Request or incident ?
In the GUI interface,I see incident and request words . I think it should be only display request,but request type can be different. e.g. incident request and service request. In other itsm software,incident and service are two modules.
how to change size of widgets
hi, is there any way by which we can change the size of the widgets(google map), i want a large google map on dashboard.
How to view activities/ticket during assignment?
Hi, I would like to know if is possible to view, when I (or another tech with admin site rights) assign to another tech one activity (ticket/problem/RFC), the "load" that the tech already has. I mean, something similar to Project. There is a way to do that? There is a module? Thanks in advance
can't connect
I;'ve installed it on a windows 7 machine,. It loads fine. when I enter the ip followed by :8080 on a windows 7 client, it cannot connect. I have turned all firewalls off. what gives? I have confrimed that the service is running.
Adding Operating Systems
Is there chance to add operating systems into OpManager? I need to set several Servers with differents MS Windows Servers Editions versions of 2003, and we have 2003 R2, r2 Standar and Enterprise, both with 32 or 64 bits. Regards!
Upgrade from 8810
All -- I am trying to upgrade our Opmanager 8810 to 8823 and when trying through upgrademanager the process fails though it looks like it completes. Once I exit out of the upgrade process I find that when I connect to OpManager I don't get our normal splashpage also dashboard and all view/device information is not available. I then have to uninstall using upgrademanager and things seem back to normal. I also need to migrate from MySQL to MSSql and would like to know the process to do that. Thanks.
No Email notification for URL down
Hi all, In version 8812 as well as in version 9010 I have an issue with the Email based notifications when an URL is down. In the URL setup i chose the same profile I'm using for servers, routers, switches, UPS, etc. (where it is working fine) but i don't get any email. I notice this for any URL (I have arround 8 now). When the URL goes down, I see it in the Recent Alarms but no email. I have run the report "Notification Profiles Triggered" and are present next to the notification for servers.
The OPManager Server Detection Problem
The OPManager Detects My Windows Server 2008 R2 Active Directory Windows 7? why? how can i fix it?
Add Task from Task Templates in Forkflow Service Catalog
Hello. Please explain how can i do subj?
Searching Solutions
My users are complaining that the search function used for searching solutions does not work very well and makes it tough to find what they need. Here is an example I was given and verified. The user wants to find instructions on how to add their company email to their iPhone. They use the search term "iphone use", as well as "how do I add email to my iphone" but nothing is returned. We have a solution document using the key words "iphone, mail, email, exchange, webmail, sync, apple, mac" but
repairdb does not fix problem with oops error on login
I recently updated my version of OpManager to 8.1.0.8810. Since then I haven't been able to get into the web interface and always get the error ' Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server'. Although I've run the repairdb and restarted the server a number of times, I'm still unable to login to OpManager. The service seems to be running alright as I have gotten a few alerts via email when the service is running, but that
Rebranding - Header image size
What should the proper image size dimensions be for the header image when re-branding OpManager? I have tried several different sizes, but the image is either stretched or compressed when using IE7. (Firefox displays the banner without stretching or compressing, but the image is too large for the header)
ManageEngine ® Firewall Analyzer 7.2 Released
ManageEngine ® Firewall Analyzer 7.2 Released We are glad to announce the release of ManageEngine Firewall Analyzer 7.2 (GA) Download Standalone Edition Distributed Edition Read More What's new in this release? 7.2 - Build 7021 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Collector Server The general features available in this release include, Collector Server contains all the features of Firewall Analyzer Standalone Edition 7.2 - Build 7021 - Standalone
custom fields
Is it possible to get a report with custom fields defined for a specific service in the service catalog? thanks
Custom Fields and reports
How could I get the custom fields that I added in a service catalog template to a report? in order to get the report with those fields too. I'm no refering to the common fields which are OK, but not the ones you add for each category of the service catalog ie. request ID / subject /client / Category / Custom Field 1 / custom Field 2/ ...
delete products or archive products (Build# 7804)
With categories, it is possible to 'archive' old categories. However, i am not able to do this with products. I would like these 'old' products NOT to show in our Request templates. Please advise
95th Percentile Average
We are running OpManager build 8025. Our bandwidth graphs for our various devices are showing the 95th Percentile graphs, but they are averaged instead of the real 95th% number. Is it possible to switch this to use the real 95th number instead of an average of the 95% of our traffic?
URL monitor
How could I add a URL monitor to a business view? thanks in advance
google map api error
I am using my gmail id to generate google map api, but when i am pasting that api in opmanager google map api text box it is showing error "this site needs a different google maps api key. A new key can be generated at http://code.google.com/apis/maps/signup.html"
Configure OPManager to send Mails to multiple users
Hello, I'm new to OPManager. When trying to set the Mail Server Settings, i'm able to send an email notification to one user, but how am i going to send a notification to multiple users? Can someone help me in this please?
Multiple GL Codes per PO?
Is it possible to have different line items with different GL codes? What about having different line items be associated with different location codes? It seems like the entire PO is linked to a single GL and location Code, but we like to have a single PO to the vendor with different line items going towards different GL Codes and different lines going to different location codes.
Notify when Task Finishes
Once, I marked "Notify when Task Finishes" option for my Automate Patch Deployment Now , I don´t want it to send me an email everytime it runs, but although I unmark it and click Save, it stays marked and I get the email Is this a bug ? This is my version Desktop Central Components Versions [Build No: 70251] Here you can find the versions of various components bundled with Desktop Central Desktop Central Component Version Details Desktop Central Server 7.0.2.51 Desktop Central Agent 7.2.49 Desktop
Migrate OpManager
Hi, I´m going to migrate OpManager to another server, from a phisical to a virtual server, from 32 bits to 64 bits, with RAM of 4 GB to 8 GB. My idea is to make a full backup and after use to restore it into the new server; i shouldn´t be having any troubles at all doing this, right? Do you have any suggestions or a best practices process to do it? Thanks And Regards.
Timing a Technician
I am trying to figure out how the timer works with incidents and how to track the technician's time completing. I tried going through the admin guide and what not, but it's still not clear to me. Mostly, when a new incident comes in, the timer is on, then when I assign it to a technician, does the time start over? Or how would some of you recommend it be setup? Thanks in advance.
Requester add restriction when creating request
when adding a request, is there a way to not allow a user to add a requester if they are not in the dropdown list? The list has lastname firstname and some users are typing in the first and then last name and of course they are not in the list. The user is prompted that the requester does not exist and asks if they want to add them... is there a way to disable this? best regards, jerry
SDP 8.1 Beta - Online Demo
Dear Users, The ServiceDesk Plus 8.1 Beta Online Demo is open for public and the same can be accessed from the URL, http://beta.servicedeskplus.com In case of any issues / feedback please contact us at beta@servicedeskplus.com You may face some UI issues, browser issues & localized translation issues. We are into the phase of issue fixing that were raised internally and also by the closed beta testers. After this we will have a couple of testing cycles. We can assure that we are definitely in
Surveys - more question types
Hello. Is there anything in the roadmap for the ServiceDesk surveys? A big thing for me would be allowing different types of questions - some questions cannot be answered by a scale of satisfaction levels. The big one - "Did we fix your problem?" just needs a simple Yes or No. As it stands, to do that, every question would have to be Yes/No. Could you add the ability to add a Yes/No option and different dropdown or radio button options for each question? Thanks.
failed installation in redhat linux enterprise 6...
hi, I'm running Redhat Enterprise Linux 6 with xWindows installed. When I try to run the installer, it get as far as: #./Manage-------.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. is the installer support rhel6 OS? Any suggestions and help is much appreciated. thanks
Inclusion of Notes in Report
Is there a way to include a request's notes in a report? Custom SQL query? Any ideas? Thanks, Christian
Why not have release management?
Why not have release management?
7704 - Requests tab limited to 100 entries per page and strange 'row count' option appeared
Hi, I would like to request that the number of incidents which the system can display on each page be increased from 100 to include the previous values of 250 and 500. It seems strange to remove this functionality. Also, could the Row Count 'button?' be removed and the actual row count be displayed by default as it used to be? There seems absolutely no point in forcing users to click this text after every refresh of the page. It only takes a few milliseconds for this value to update on our
AD Self Service plus Error (Permission Denied Contact System Administrator )
Hi We have Ad self service plus installed in our Network. We have one problem with this. one any user trying to unlock or reset the password are getting the following error Error :- Permission Denied Contact System Administrator One more thing actuallly i wan to clear. that when we logout from that server where we have installed this software then AD selfservice stop working. Is it normal. or any configuration error. PLease advice. Thanks in advance.
Unable to update a Group Membership
I have been trying to add myself (network administrator) to a group but keep getting the following error: 5 -Access is denied (Terminal Service / Folder Creation) Reasons: User does not have rights to create a homefolder. Users do not have access over terminal services. Can you tell me what I may be doing wong? I have domain admin rights over our AD. Thank you!
Limit Dashboard Information
Is there any way to limit what shows up on the dashboard for a technician? For instance, I have created a user that can only Reset Password, Unlock Account, and run Group Membership Reports for their OU only. However, when I login with this tech's account, the dashboard shows more than I want this person to see. Not all of the areas have actual numbers in them, but this tech can click on Number of Groups and even though it shows zero, it will list all groups in the domain. I would like to limit
Importing Security event log from NetApp Storage
Hi, we have some NetApp Storage that are publishing audit logs in .evt format. We can connect via Microsoft "Computer Management" MMC tools to administer it (it's just publishing some of the computer management tools) and we are able to see security events via the Microsoft Event Viewer MMC plugin. When trying to connect to this storage from ELA 7 we get an RPC error, probably because ELA is trying to do some checks and the storage is not responding to them. The only events published in this way
Granting 'Send As' Permission in Exchange 2007
Hi, the granting of this permission seems to be missing. I am running the latest version. I can grant 'full mailbox access' and 'send on behalf' but cannot grant the 'send as' permission. Can you advise if this is in the works? Regards, GAC
Problem with Dashboard View Customization
Hi, I was going to create some custom dashboard view in ELA 7 but after I put a view name and select some group to be shown I get returned to the dashboard view list and my new view is not created. Anyone know if it's a known problem and how to solve it?
ELA causes high RAM usage on Domain Controller ( Win Server 2008 )
When I add My Domain Conrollers ( On Win server 2008 ) in ELA console for collecting Event Log from them, RAM Usage of Domain Controllers goes up and continue stays up forever . I have just this problem on Win Server 2008 DC, I didn't have such a problem on Win server 2003 DC !!
USB Security on MobilePhone
Can we set on usb security "Selfphone can use a modem but block all storage request" Is it possible ?
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