Adding new sub interface
We face problem in adding new sub interface for the existing router,opmanager see the subinterface but N/A . why this is happening
Incorrect/Missing Domain Controllers
Hi, we have ADManager Plus (5.2.0) which is all up to date. The problem I have is that we have many more domain controllers than I get in the computers, domain controllers report. The computers that are missing from that report are in, just not showing up under domain controllers. Any ideas? Thanks.
Revert back to mysql - Desktop Central 8
Hi, I would like to go back from MSSQL to MySQL. Is it possible? I used the changedb script but I don't know the parameters or how to start mysql manually. Could you help me? Thanks.
Email alerts
I have set up some email alerts for user accounts and wanted to know if there was any way to add the %ACCOUNT_NAME% information in the Subject of the email instead of only the body? It would be great if I could see immediately which account was created/disabled/locked without having to go into the email itself. I tried adding %ACCOUNT_NAME% to the Name: field in the Alert Profile and it just includes %ACCOUNT_NAME% in the Subject of the email, not the actual user account name. Thank you.
Pass through authentication fails
Hello, faced a similar problem. All of the foregoing did not once ... Log and the table attached Be kind enough to help with the problem
Hyper-V in OpManager 9
I added two Hyper-V Hosts that are part of a two node cluster. Metrics are collected and displayed on the Host Servers but none of the VMs are collecting except for one per Host. The one per Host, which is collecting, is not collecting or displaying correctly.History reports reflect the same problem, only one VM shows up. If I failover the VM that does collect (but incorrectly) it moves to the other Node but still does not collect correctly.
Support Center Plus, report full description
The Description filed is not fully displayed in a report. Is there any command to display full description?
Fields in task templates
If you have a incident template with a number of task associated with it, you can't add fields from the incident to a task. If we take an example with a "new employee" template: Task 1 will be to assign a username. The incident field "username" should be in the task assigned and when the technician assigned to the task fills in the information with "Christian Jensen" and closes the task, the incident field "username" should be updated with the value "Christian Jensen". Task 2 that is executed once
can not load data OWA
all, Need help, i can not load data OWA, already assigned task, it was successed but still no data. thanks
Worklog based off of Task
Something I would find useful is the ability to spawn an worklog entry based off of a task, similar to how you can add a worklog when you do a resolution.
Desktop Central Question
My question is would the desktop central software be ideal for a computer repair service company to better help serve there customers remotely? I ask this because most home users will have a dynamic ip address that changes from day to day. Will that effect the communication between the clients computer and the server?
Desktop Central running as a service
We are having some issues with our DC 8000 crashing on Windows 7x64 SP1 workstations. I was doing some investigation and I noticed the service parameters are a bit strange: Specifically, under recovery it reads like so: Run Program Program: C:\Program Command Line Parameters: File\DesktopCentral_Agent\bin\dcstatusutil.exe AgentServices Is this correct? Thanks Charles
Service Desk ERROR CODE: 469 Invalid License File
Anybody Just installed Service Desk (Free edition) for Linux (on Ubuntu 7.10 Server) When I try to start the SD (sh run.sh) I get the following error: ERROR CODE : 469 Invalid License File hkl
Report on all assets
Can anyone help me with running a report for all assets. I need a report that lists all Assets that are assigned to a user. I would prefer it to be grouped by user. I found a way to do this with just workstations but I need all assets (monitors, docks, etc)
ASA NSEL "deny" flows in Netflow Analyzer
Hi, Are there any option to view in NetFlow Analyzer flows generated by NSEL "Deny" events (Event_ID=3)? It is crucial for my prospective customer . To test this funcionality, we have termporary changed ASA config to register only deny flows: policy-map global-policy class netflow-traffic flow-export event-type flow-denied destination NFA After change I don't see any statistics in Netflow Analyzer from ASA I also checked raw data table in MySQL and found only Event_ID = (0, 1 or 2) (generated
Error Code:8007203a and Error Code:8007200f
Just seeking additional information on the following errors: Some Authentication Problem - Error Code:8007200f The Given Servers are Not operational - Error Code:8007203a Both were sent with the email subject: Failure while collecting event log data - ADAudit Plus.
Error Code:8007203a and Error Code:8007200f
Just seeking additional information on the following errors: Some Authentication Problem - Error Code:8007200f The Given Servers are Not operational - Error Code:8007203a Both were sent with the email subject: Failure while collecting event log data - ADAudit Plus.
Reminders
Would it be possible to do one of the following for reminder emails; Append the email subject/description with the requestID/requestSubject and supply the url for the request or Give the functionality for templates to be used like those already in use in the Notification profiles. Thanks
How to monitorig disk queue length?
I need to do monitoring disk queue length on win2k3 & linux OpenSuSe11.3 servers. It is possible? If yes, then how? Help pls )
Desktop Central 8 with MS SQL Support Released
We are pleased to announce the general availability of Desktop Central 8. There are two major enhancements in this release: Support for MS SQL Server: Desktop Central 8 supports using MS SQL server as the back end database for storing the configuration and data. While the customers can make use of their expertise in managing the SQL server, enhance their reporting capabilities by integrating with custom reporting tools and make use of its built-in backup policies, they can also expect an improved
URL-Monitoring does not work with dependency
Hello together, i have the problem that my dependencys are not working with the URL-Monitoring configured on several server. That means i will not get any alarm-message if the server is not available if the dependend device is not available, that�s correct. But i will get a false-alarm regarding the URL-Monitor configured on the same server. Can anyone tell me how to configure that the dependency is also working with URL-Monitors in the serveral server? What i am doing wrong? Greetings Peter
Enabling SSL
Is the method detailed here under Getting Started - Enabling SSL in OpManager still the way to do it? I thought this had been superseded?
how to monitor sun blades in opmanager
Hi Team, I want to monitor sun blades through oracle integrated lights out (oilo) ip. I have added the sun blades and opmanager successfully captured the details but it is not showing data in cpu, disk and other performance monitors. Regards Abhishek
WMI failed
I get this error message on most of my machines however with same domain admin credentials WMI pass on some machines I have tried the troubleshooting guides of OPmanager. Please help ?
Resize column width
Whether probably to resize column width at review of the list of requests?
Print / Export Solutions
I need to export / printer our solutions so that we have an offsite copy (DR purposes). How can this be achieved? Simple request but I can't seem to find anyway of doing this in 8011 :/ Best Marc
APPMANAGER 10 - Sap Server Monitor
Hi Friends, I want to add a SAP Server monitor in my costumer AppManager 10 and the following Fields to fill: Display Name Hostname / IP Address Subnet Mask Logon Client System Number Language Polling Interval User name Password I'd like to know what is or how I know the Logon Client and System Number values to put it in. Frankly I don't know what these items represent. Thanks a lot! André Mascarenhas.
SDP Database size
Is there a way to reduce the SDP database size? I have tried archiving but it wont archive, it's nearly 20GB and it has historical data of about 4 years in it. Will deleting old tickets do the trick or do I need to run some sort of DB maintenence using Mysql? The system is running very slow over the web and I have a feeling it's because of the size of the DB... any help appreciated.
Date format for now() and WorkOrder.CreatedTime
Hi! I want to see difference beetween createdtime and now. In query report wrote something like this: SELECT wo.WorkOrderId, au.First_name, dd.deptName 'Отдел', LONGTODATE(wo.CreatedTime), wo.Title, LONGTODATE(wo.closeauthkey), sd.statusName, (DATE_FORMAT(now(), '%b %e, %Y %h:%i %p')) 'Time now', FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WorkOrderId = wos.WorkOrderId LEFT JOIN StatusDefinition sd ON sd.statusId = wos.statusId LEFT JOIN SDUser ON SDUser.userId = wos.ownerId LEFT JOIN Aaauser
Unmanaged devices
Unmanaged devices count as a 'used' licence. We have a few LAB VMWare servers with about a hundred machines that are purely lab machines, testing and simulation servers... How can I set them in 'unmanaged' state but without using a licence? I only need to monitor the hosts in this case, not the virtual machines they host.
Are credentials required during agent mode scan
We are thinking to purchase service desk and we have some questions before we buy it and test the system The question is on Agent mode scan of the assets. We manually downloaded ManageEngineAssetExplorerAgent.msi agent and manually installed on the client stations and enabled agent mode in SD. Now we are not able to understand how to scan those clients and are any credentials required to scan them. As I read one of benefits are that only one port 9000 is required during the scan and nothing else.
Only administrator can establish a connection on remote control
When I create a technician with remote control capabilities, It cannot connect to the work stations while when using the administrator account it easily establish the connection. Is their an additional setting that i should do to perform remote control using other accounts? Thanks in advance :)
Automatically move unpicked request to another group
Can a request that has been assigned to a particular technician group be moved to another technician group automatically if it has not been "picked up" after a certain amount of time? Example: Suppose a ticket is placed in a "Help Desk" group. If that ticket has not been picked up after 2 hours, it is moved to a "Desktop Support" group.
attachment name in UTF-8 sent incorrectly
Dear Sir/Madam, I have a problem with attachment names in SD+ 8.0 8016 When I am trying to make a reply from request and attach a file with non-ascii characters in name it is being displayed incorrectly with Lotus Notes 8.5.2 I have found out the the problem is in the way that SD+ uses to name attachment while sending. The exapmle of SMTP code with WRONG name: Content-Type: multipart/mixed; boundary="----=_Part_881_27909834.1319713300571" ------=_Part_881_27909834.1319713300571 Content-Transfer-Encoding:
Fields from incidents in reply templates
The Automatic notifications allow you to insert fields from the incidents in the notification templates. It would be valuable to have a similar option for the reply templates.
other technician can't change status on assigned technician
Hi, How can i lock other technicians to change status to resolve or close on other assigned technician?
Alerts Dependency
Is there any way to stop URL Monitor Alerts when Web Service is down? We get both type of alerts. Ideally if IIS/Apache is down, we should only get alerts for the service & not for URL monitors as it obvious they'll be down
On-hold reason
Hi, I try to search for on-old reason and i found this new feature list code SDF-24224 May i have update for this feature?
Service Desk Plus remote control feature
I can't seem to activate the remote control feature in service desk plus. I've installed the demo version, and enabled the feature under admin -> self service portal settings. I don't see any remote control link in the asset detail view (or anywhere else for that matter). I have 4 test agents that are scanning properly. Please let me know what I'm missing.
The history of device
after I had recreated a router i had lost the history of this device. is this history could be back?
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