Fields in task templates
If you have a incident template with a number of task associated with it, you can't add fields from the incident to a task.
If we take an example with a "new employee" template:
Task 1 will be to assign a username. The incident field "username" should be in the task assigned and when the technician assigned to the task fills in the information with "Christian Jensen" and closes the task, the incident field "username" should be updated with the value "Christian Jensen".
Task 2 that is executed once task 1 has been finished will contains field "username" with value "Christian Jensen"
If we take an example with a "new employee" template:
Task 1 will be to assign a username. The incident field "username" should be in the task assigned and when the technician assigned to the task fills in the information with "Christian Jensen" and closes the task, the incident field "username" should be updated with the value "Christian Jensen".
Task 2 that is executed once task 1 has been finished will contains field "username" with value "Christian Jensen"