Finding out employees
When we perform a reply or forward to a request, it would be nice to be able to find the name of the employees not only search them by email address like we have to do now
unable to start servicedesk
Hi, i am unable to start servicedesk as the options in the tray is grayed out!! i belive i've exceeded the trial period also. but it should then go to the free period but it did not??
OS Processor Queue Length alerts on Domain Controllers
Hello, we are testing the OpManager product to see if it would be a good fit for us. I've noticed that all of my domain controllers have a high number of OS Processor Queue Length hits. This inspite of the fact that the CPU utilization is less than 5%. I searched the forums here and read through the other posts on this issue. I decided to run perfmon on my domain controller which had a queue length of 34 and watched it realtime for a few minutes. From what i can see, the OS Processor Queue Length
Desktop Central / Add Custom Field
Hi, I want to know can we add new field for all of my severs and i have to filter with same filter for reports.. This is very important situation for our customer, now license for 200 device if its works they will buy for 2000 device. Example: Add New Field > "My Special Workstations" > Filter by "My Special Workstations" > Go to report from same field.
When will Opmanager support IPv6 addresses?
We are using Opmanager to monitor many servers and hosts, and also need to be able to report uptime/etc based on IPv6 addresses. When will Opmanager be able to address IPv6 hosts?
VPN Cloud in map
Hi there, Is it possible to place an "VPN" cloud in the map of a bussiness so we can connect the routers to this cloud. Now the drawing is full mesh, 'but logical the routers are connected to an cloud. Regards Wilbur
No history or alerts generated for locked out accounts
I have had a few accounts get locked out due to password failures, but the Alerts section shows there is no data available. I even tried 90 days and still nothing. All the other historical data works (like accounts created,deleted, OU's modified, etc). I just don't get any locked out notices. Why do I not see this information? Thanks
MS Out of Band Patches
I have a two fold question. MS apparently is going to be releasing and out of band patch today (http://technet.microsoft.com/en-us/security/bulletin/ms11-dec) 1. When will this patch be available via Desktop Central? 2. What's ManageEngine's turnaround on Patch Tuesday patches being available in DC and what's that policy as it relates to these out of band patches?
Microsoft Office Upgrade
We are currently using the latest version of Desktop Central and monitoring all of our ~200 workstations. We would like to completely uninstall Microsoft Office 2007 and install Microsoft Office 2010. Is this something that Desktop Central can handle? We would like to run this over the weekend and when employees come in on Monday their workstation is up to date and ready to go.This would need to be applied to all 150 workstations that are all in house and 40 laptops that are never here, but they
Change Web Server Port
Is it possible to change the web server ports after the application has already been installed?
How can I Inactivate a Category
I want to inactivate a category. How can I do this?
workstation scanning results
Hello, We are having the following problem in SD+ version 8.0. When scanning a new workstation in our network we often receive information from another workstation that was already scanned. There is no difference if we scan the IP address or host name. For example when we scan the new PC A the username from PC B is filled in, so the original username asset from PC B is then empty. With this situation we do not have a correct asset overview we install a new workstation in our network with the
Table of Service Category in SQL Server
Dear all I want to find Service Category's table in database of SQL Server Could you please tell me the name of this table? Regards Negin
Location Awareness in iPhone App
Location awarenes on the iPhone app would really improve its functionality. It would be great to be able to automatically assign jobs to maintenance staff who are currently at a specific site. You could also allow the staff to view all jobs pending for the current location. I would see this as also being handy in the ServiceCentre Plus application (we use that ourselves) too as we often send service staff to do a regular visit to a client and having a quick list on your phone of issues pending for
Netflow invalid path
After installing Netflow Analyzer, we see the below when trying to access it via OpsManager - PLEASE HELP!! HTTP Status 400 - Invalid path /netflow/jspui/dashBoard was requested -------------------------------------------------------------------------------- type Status report message Invalid path /netflow/jspui/dashBoard was requested description The request sent by the client was syntactically incorrect (Invalid path /netflow/jspui/dashBoard was requested).
Evaluating VoIP monitors
We have been evaluating VoIP monitors on build 8812 and have a couple of questions. 1. MOS value The MOS value is always reported as an integer value (4). Shouldn't it be reported as a decimal value (i.e. 4.3)? 2. Treshold for Packet Loss When we create a new monitor, Opmanager shows the treshold value for packet loss as percentage (this is in the window before you press submit button to create the monitor). When monitoring packet loss it seems like Opmanager uses the number of packets that is
Monthly Report - Closed and opened requests
Hello! I am somewhat capable when it comes to simple queries, but working with multiple joins, etc, I start to get lost. I am looking for a monthly report that produces the following for <Last_Month>: --------------------------------------------------------- | Site | Category | # Opened | # Closed | --------------------------------------------------------- This report could group based on Site and Category to produce a matrix, or it could just be a tabular report. Any help would be greatly appreciated!
Audit History Report error
Hello! When running Audit History Report, i'm getting the following error. Can you help with troubleshooting this? net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 2. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 3. Syntax
"Deploy" not working?
I have an Automated Patch Deployment task configured to "Scan, Download and Deploy" Patches, but still appear some missing patches. Is not supposed that that kind of task is intended for the automated installing those missing patches? What am I doing wrong?
Scheduled Shutdown Failed
Dear Forum, When using the Scheduled Shutdown status is Failed and comments are not available. What is the problem precisely ? Thank u very much Regards sorry can not upload pictures, always appear error "Please click Browse and select an image file" error when I click on the picture already
Server Failure, problems after restoring backup.
Server failed. Did a reinstall of manageengine and restored the database. I noticed i wasnt getting any completed inventory/patch scans for about a week or two. The agent status on all the clients stated they needed to be updated, so i did an uninstall of all the agents. I went around to the some of the machines and noticed the icon was no longer in the taskbar. So i did an install of the agents on all the computers(120) and the install fails. I checked the event viewer for details and the errors
Notification emails not sending emals.
Team: We have configured the mail server settings correctly and have received the test email. However, when setting up Notifications we get the below error with different email address domains - gmail, msn, hushmail, etc. Please help!! Notifications log attached. Exception occurred while executing Send Email action. Please verify the settings for the same
7904 Hotfix released
Dear Customers, We have released our Hotfix 7904 Here you can download the Hotfix 7904 http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7904 Thank You. Regards, Arun SupportCenter Plus
Auto create mailbox
Hi, I am wondering if there is anyway I could get exchange to automatically create a new mailbox for the user once a new user request has been submitted to ServiceDesk Plus. I was thinking maybe a Powershell script could do this but I'm not sure.
tasks without approval
Tell me please why task is assign to technicans and groups without approval? It's correct? I saw only one checkbox "Do not asiign technician befor Service Request is approved" it would be nice if the same checkbox will be available for tasks. Thank you/
ServiceDesk Plus within an iframe & a Web Viewer WebPart
I would like to run Service Desk plus from within an iframe viewed from a web part in SharePoint services. However, this is preventing categories from displaying in the drop down, and get the following errors(I've shortened the URLs): Homepage Line: 82 Char: 2 Error Permission denied Code:0 URL: .../HomePage.do New Request page Line: 1187 Char: 5 Error: Object doesn't support this property or method Code: 0 URL .../WorkOrder.do Can you tell me what's falling over here and how I might resolve it while
Announcement: Planned Service Update on Jan 1, 2012
We have planned to do a service update to "Zoho Accounts" on Jan 01, 2012, from 00:30 PST to 01:00 PST. We are taking required measures to ensure that ServiceDesk Plus On-Demand services will not have any impact during this period. We will post here once the update is completed. Please refer here for more information on this update.
wrong DNS entries for computers
What is a stale period for cached DNS entries ? # with a selected "Resolve DNS names automatically by default " option all record are old and don't coresspond to current one mapping. Example: Dst IP: lp014.xxx.xxx witha source IP 10.20.40.7, DHCP server's log shows that this IP adress was leased to LP008, not to LP014 Lp014 has been turned of for arround 1 day. I couldnt find any DNS aging related settings. And one more when I try to enter "Click here to add new Domain/Site" settings nothing happens.
unable to add " Today's Packet Loss"
I need to add "Today's Packet Loss" monitor in routers but unable to integrate with notification profiles. Kindly find attach snap for your understanding Farhan,
NetFlow plugin always doesn't work normally?
The NetFlow module in OPM has not worked in the recent. After restarting the service of it, it can work, but it can’t work after some hours. How to explain and solve the problems? The devices can normally send flow to the server of OPM. The netflow plugin 9000 is enterprise edition.plx
Help! Have problem about cisco device
I have setup cisco device on PMP v6.4.0 password only change on enable secret or enable password only password on username hadn't reset. Anyone have anyhelp for this problem thank you
Great service
Hello, I rang about an issue I was having on the 23rd of December. As the lines were busy, I had to leave a voice message. It is now the 30th of December. I will wait to see when (if) I will get a call back. This is not the first time that this has happened. Maybe your service is as good as your product. Thanks, A user
Converting Field MM2COMPLETEREQUEST
Hi there. I'm trying to convert, in a Microsoft Sql Server 2008, the field MM2COMPLETEREQUEST from table RequestCharges using the following command but it does not work well. Look: SELECT RC.MM2COMPLETEREQUEST, DATEADD(s,RC.MM2COMPLETEREQUEST/1000,'1970-01-01 00:00:00.000')FROM RequestCharges RC WHERE RC.WORKORDERID = 3887 the result is a date in the year of 1970, but the correct is 2011-12-27 900000 1970-01-01 00:15:00.000 7200000 1970-01-01 02:00:00.000 My question is: What I need to do to
Approval based on field Manager from AD import
it would be nice if user import from AD could gather and save in a new field the users manager and then you can send requests to be approved by this manager in the actions menu of requests
Technician's permission to change CAB stuff
Hello, At this moment any technician in SDP has a possibility to add/remove a CAB member. How is it possible to restrict technicians in this aspect? Best Regards, Vlad
Error in system log viewer (Exception while trying to send notification for the request.)
Hi I am getting the error in the screenshot (Exception while trying to send notification for the request.) when service desk tries to send out e-mail notifications to a e-mail addresses in a specific domain. I have checked and our domain and IP is not blacklisted on the recipients mail server, I am able to send mail to the domain when loggin in to the webmail with the account used for our servicesdesk mails. Thanks
Remote Desktop Setting
Remote Control is not avialable in Service Desk Plus Professional. Only Remote Destop Setting is available. How can we take remote desktop through SDP.
Dashboard missing information. Some widgets not showing data.
Hi. My dashboard view has multiple widgets and some of them are missing information. This happened after a server restart. I ran the repairdb.bat script a couple of times and when I start the opmanager service it comes back with "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server " Eventually it comes back and the password for the admin account does not work. I tried resetting the password but although it mails me the password i still
Default Language of Browser
Hi, I corrupt some think on SDP language and now its working for only english or turkish (I have to select on SDP menu), when i click to default, its not giving automatic language from my browser. How can i fix these ? Could you give me path of language folders or somethink ? Regards, Thank You..
Recommended live database size and archiving
What is the recommended number of tickets to keep in a live database? I'm just curious how to size this for archiving purposes. Right now, we are averaging about 1500 tickets per month. How will archiving affect reporting against tickets? Will it have any impact with the relations to changes or problems?
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