95th percentile reports of CPU and Memory utilization
Hi there, Is it possible to create a 95th percentile report of CPU and Memory usage by device in OpManager? The report showing Min, Max, Avg really isn't very helpful because when you are capacity planning, what you care about is "typical peak" utilization. It would also be great if CPU and Memory could be combined into one report, but if they have to be separate, so be it. Thanks, Andy
Domain Id Migration - Login Name Change from Andrew to Sam Andrew
One of my user who was earlier login in domain A has his id migrated to domian B . The login id in both the domain is Andrew but the login name is change from Andrew to Sam Andrew. Both this person are the same. The question is . What ever report created under the old domain cannot be seen when Andrew logs in to the new domain. How can he migrate the report over to his new domain profile . eg login id is Andrew Login Name is Andrew (Old Domain) Aging Report, Weekly Priority One Incident
Set permissions for Technician Groups
It would be really beneficial if we could set Incident template permissions based on Technician groups as well as the already available user groups. We have numerous technician groups that do not need to see all the templates. It would also be ideal if we were able to assign technician groups permissions to certain solutions, at the moment it's all or nothing. This again is not good as we do not want all of the technicians viewing, deleting or changing solutions that are not applicable for them.
Can business rule reopen a request?
I have configured ServiceDesk to notify a user when a request has been closed. I would like to change the status of a request from "Closed" to "Open" if a user replies to the notification so that the request appears in lists of open requests. I assumed that I could use a buisness rule to achieve this, but I do not seem to be able to create a business rule based on the value of the "Status" field. Am I missing something? Can this be done in some other way?
Generating patch report
I want to create a report for all the machines that I patched during a maintenance window. Apparently, there is a report for healthy, vulnerable, and highly vulnerable machines, but that does not help me with auditing of the machines that were just patched, and showing the recent patches over a certain date range on a certain subset of machines. Can Desktop Central do this, because I did not see anyone post a question on how to generate these reports, and I did not see it when going through all
Support For Backing up Cisco IronPort email security devices
Hi, Can you advise if there are any plans to support Cisco IronPorts ? We have a nmuber of these units and would find it benifical to be able to automate the backup of the config. I can provide acces to units if you wish to do any tests for config backup. Cheers RH
Description Field Not Fully Displayed
The workorder.Description field is not completely displayed in a mysql sql query and Crystal Reports. It only shows the first x number of characters. Is the default 65535 characters?
Desktop central - Update manager
I try to update the Desktop central hotfix using updatemanager.bat ......but only command prompt is running and close...without the new update screen window comeout....previuosly i update without any issue.... any ideahow to resolve it.
Wrong Time Zone
Hi, Wrong time zone, How can we fix these ? I applied all patchs. Regards,
Can logic be used to change notifications dynamically?
Are we able to use conditional statements to control what is displayed in a notification? As an example, suppose I want to include the value of the $Priority variable in a notification that is sent to a user only if the value is "High." Can we do something like the following? IF ($Priority == "High") THEN $Priority // I am just making up the syntax here.
NetFlow Central Server mysql tuning - 2
Hello Praveen, following https://forums.manageengine.com/#Topic/49000005464578 I cannot see my reply or comment, I could have posted questions 3 times :) Have you received my further questions? - I have a Central Server with 24 GB, which is the right mysqlConf_XXGB.txt to use? Is it good that with 16GB settings? - wrapper.conf for Central Server and Collector contains the following: # Maximum Java Heap Size (in MB) # For 1GB RAM machine wrapper.java.maxmemory=1024
NetFlow Central Server mysql tuning
Hello ManageEngine Community, I have just installed the following NetFlow systems: Current Version : 7.7.0 CentOS 6.2 x86_64 Central Server 24GB CentOS 5.5 x86_64 Collector CentOS 5.5 i386 Collector Sometimes mysqld gets disconnected with errors like the following: InnoDB: Error number 11 means 'Resource temporarily unavailable'. InnoDB: Some operating system error numbers are described at InnoDB: http://dev.mysql.com/doc/refman/5.0/en/operating-system-error-codes.html InnoDB: Could not open or
unable to retrieve windows 2003 snmp cpu utilization data
Hi, I need help with configuring windows 2003 with snmp. This is not a OpManager issue. I am not able to retrieve snmp cpu utilization data from a windows 2003 machine. I have installed snmp service and verified the snmp credential is correct. However, I am not able to get snmp cpu utilization (.1.3.6.1.2.1.25.3.3.1.2) from the machine. Note that I am able to retrieve this information from a windows 2008 machine. Using a snmp tester tool, I got following from the 2003 machine: 1/30/2012 5:52:49
Wrong overdue status
Hi, Am using SDP+: 8.0.0 Build 8016, I changed some fields on the ticket while it was closed, then because of that the Overdue become ture, which is completely wrong as the case was resolved at the same time it was opened!! Please take a look on the Screenshot below
Symantec EndPoint Protection
2 Weeks ago I installed Symantec Endpoint Protection and Manager on the server that I also have OpManager on. Ever since I have done this the SEPP has killed OpManager, not allowing it to run. I contacted support on this subject and they logged into my server and shutdown the SEPP and then started OpManager and it worked but when I start the SEPP back up here is the message that I get from OpManager: Internal Server Error The server encountered an internal error or misconfiguration and was unable
netflow and radius on win 2008 nps
Hi i wouldl like authorize admin users by nps win 2008 radius. i saw this: https://blogs.manageengine.com/netflowanalyzer/2010/01/12/secure-access-to-netflow-analyzer-radius-server-authentication but i don't know how to setup windows radius, i have there some policies for authentication network devices but how to setup it for netflow when it's running on port 8088? br wananabenetflowmasata:)
Run ServiceDesk Centos
Dear I want to install linux centos ServiceDesk but I can not start. I installed java runtime and net framework, error terminal: Server is starting. This may take a couple of minutes ... Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details [root@dbsd bin]# log.txt (Jan 27, 2012 7:26:57 PM), Install, com.adventnet.ismp.beans.SendMailWizardAction, err, java.net.UnknownHostException: www.manageengine.com: www.manageengine.com STACK_TRACE: 6 java.net.UnknownHostException:
OpManager, unmonitored services on server raise alarms
Hi every OpManager Users and supporter, For a more or less long time i have a strange behaviour. I got some particular alarms concerning a service, which is NOT monitored on the server from where the alarms come (and the service ITSELF doesn't run on the server) In the screenshot, i got an alarm that pervasive SQL service is down on the server XXXXXX,... but as you can see, THIS service is not monitored on the XXXXXX server (but it runs and is monitored on another one...which was NOT down...) How
the service desk application doesn't automatically start
Hi I have a problem with the service of the application service desk, it doesn't start automatically for linux. I had to manually started it, running the file run.sh after this the service start and application open but if the machine reboot or shutdown the service not restarts.
Exclude Requester from Email Notifications
Hi, Is there anyway I can exlude one particular requester from receiving email notifcations? Thanks Jonny
Assigning request to technicians
Dear All I have 3 Technician(Technician A, Technician B, Technician C) with 1 IT Manager(Technician M) that all of them have been set as a technician and I have 4 Sites( Site A, Site B, Site C, Site D) I set Site A for Technician A, Site B for Technician B, Site C for Technician C and Site D for Technician M. If Technician A wants to assign one of his/her request to for example Technician B, Site B should be associated to Site A before if not assigning is not possible. On the other hand when a requester
PDF store for fast email
Hi Is it possible in Servicedesk to store PDF documents, then one technican can in a answer to requester, attach PDF file from PDF store in SD, or we can build an automation that sens out one PDF file to the requester.
sms profile
Hello. We install a trial version of Your product Opmanager 8, and testing, is it that software , what we want , a then bought it or. I want to ask, is it possible to create a SMS notification profile, that contains a 3-4 mobile number, like as a email group. CAn anybody help me, please
Adding Customized Columns to Inventory View
Hi Guys! Is there a way to add customized columns in inventory view? I mean, I have some internal classifications for the computers, such as A, B and C, and I would like to view this also in Desktop Central. The way I do it right now is to export inventory to CSV and then add this column in Excel, But I don´t want to use Excel anymore! I want to have only Desktop Central to manage my whole inventory. Thanks Sergio
Using DS in local office
Is it possible to setup tyne local office to use the DS? I'd like our VPN based users to not have to have VPN for desktop central to apple changes
How to run a custom report showing servers/desktops and what patches are missing
I've been banging my head against this but I have to provide a list of patches missing on each server to look like Computer Name, Bulletin, PatchReleaseDate, Status, Severity where the patch may not have been deployed yet but should be deployed in the future. Does somebody have any sql for this?
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users report with LDAP Auth
can i configure Fw Analyzer in order to let our users check their squid logs individually? i mean each authenticated user can only see his own log related to his username? i appreciate your help bahaa bacharouch
DOM Event log errors
Hi Guys, My windows 2008 server falls over when I run a large password reset 2700 workstations. The server receives DCOM errors and stops the scheduled run and the audit reporting stops. Any ideas ?
DCOM errors event 10009
Hi Guys, When I run a large password change - 2500 workstations the server receive Event errors and stops running the schedule change "DCOM was unable to communicate with the computer XXXXX using any of the configured protocols." Workstations are XP Server 2008 R2 Any ideas ?
UNKNOWN log format from Juniper SRX 1400 to Firewall analyzer 7.2
hi every one i downloaded Trial version of firewall analyzer 7.2 for managing logs from my juniper firewall. As Mangeengine said i configured my firewall to send syslog messages to Firewall analyzer like here: http://www.manageengine.co.in/products/firewall/help/configure-firewall/configure-juniper.html#SRXDevicever but when i login to FWanalyzer, it show me an error about unknown log received! any idea? thanks
Support of Cisco Netflow-lite on netflow analyzer 9.5
Dear all, Is the latest manageengine netflow analyzer 9.5 supports Cisco's Netflow-lite on Catalyst 4948E? http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/12.2/15.02SG/configuration/guide/nswich_l.pdf We tried to setup netflow-lite on a Catalyst 4948E with 15.0 IP services IOS, the netflow analyzer is a trial version 9.5 running on Windows. The analyzer can receive netflow data (we use wireshark to prove this) but the analyzer cannot display statistics netflow-lite exporter poc1 transport
Dashboard error
why?
Send notifications of changes to a technician
I would like all our technicians to get an email when someone updates a request. It will enable us all to have visibility of changes as they happen, without proactively logging in and checking. I don't see this option in the email notifications section of Admin. Is there any way to do this, either directly or indirectly? I was thinking that if I could set the 'E-mail Id(s) To Notify' in the incident template to be a default value, the technicians would be notifed that way? Any other possible solution?
Technicians privileges
Dear all Is there any way to set all the settings for technicians same as settings for Administror local login? The technician does not have all the settings which administrator login has that it makse me for any changes i need to logout from my account and login as administrator to apply changes. Regards Negin
Locked Down Categories
Is there a way to lock Categories so only technicians can use them? For instance setting up a Server Category that only the IS department can use. In our case there is no reason an end user should be assigning to certain categories but a lot of items get misidentified by end users who don't understand the difference between a PC update and a server update.
How to add New Assets with Network and snmp compliance in SDP with "Scan Now Options"
We have a couple of Components Items to add and "Assets" / inventory in ServiceDesk Plus that we have in OpManager to Monotorize. We want to put this snmp compliance CI to "Assets" and put Warranty Contracts and Maintenance Contracts too. How to add new products with SNMP Compliance and SDP discover STAG / ETC..... ?? AND Why i can't "Scan Now" in Access Points and this items ??? Examples:
ABOUT ASSET INVENTORY in ServiceDesk
I'm adding all my components items to ServiceDesk. I have a problem to add new devices that has snmp options like: Storage Area Network NAS Cisco Aironet Access Points UPS (EATON a APC) This kind of items has Network Interfaces and has SNMP avaiable. This kind of item has a Maintenance Contract and Warranties. Could be possible to Inventory all this kind of items, collect snmp data have this Maintenance Contracts inside SDP like a computer or server ?
Is it possible to add a button or custom action to an incident view?
I'd like to provide a link to start another product from within ServiceDesk Plus and pass along the incident id I'm currently viewing. Is there a way to do this? Add a button that would take a link like http://www.example.com/api/dosomething.jsp?external_key=%INCIDENT_ID% and launch http://www.example.com/api/dosomething.jsp?external_key=12345
unable to edit or delete credential with \
If the name contains \ character, the credential can not be edit or deleted.
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