Send notifications of changes to a technician
I would like all our technicians to get an email when someone updates a request.
It will enable us all to have visibility of changes as they happen, without proactively logging in and checking.
I don't see this option in the email notifications section of Admin.
Is there any way to do this, either directly or indirectly?
I was thinking that if I could set the 'E-mail Id(s) To Notify' in the incident template to be a default value, the technicians would be notifed that way?
Any other possible solution?
It will enable us all to have visibility of changes as they happen, without proactively logging in and checking.
I don't see this option in the email notifications section of Admin.
Is there any way to do this, either directly or indirectly?
I was thinking that if I could set the 'E-mail Id(s) To Notify' in the incident template to be a default value, the technicians would be notifed that way?
Any other possible solution?