Unable to Send email
We are unable to send email through ServiceDesk 8.0. We have been using this feature successfully for 3 years and it stopped working a couple of hours ago. I have rebooted the server. Verified that the service account is not locked out and restarted fetching several times. The error in the log is listed below. Does anyone have any ideas? Thank you for your help, Leslie 16:58:50:412]|[01-27-2012]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[47]|: Error code : 18013| [16:58:50:412]|[01-27-2012]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[47]|:
SMS
Hi I'm having a problem with the GSM Modem, I can't connect it to opmanager It works fine if i connect to COM1 (9600) .. AT OK AT+CGMI SIEMENS OK AT+CGMM TC35i OK AT+CGMR REVISION 03.01 OK AT+CSQ +CSQ: 28,99 OK But with opmanager, it says "Modem is not connected properly. Check your settings!" On the config file SMSServer.conf ... phone.batch_incoming=-1 sms_split=true phone.batch_outgoing=-1 phone.sim_pin= serial.port=COM1 database.type=MYSQL phone.delete_after_processing=no general.raw_in_log=./misc/incoming.raw
Requestor versus Technicnian
What tables are the technician and requestor ID's located? I'm trying to show both the technician and the requestor names in my Crystal Report. I have a database map that has WorkOrderStates.ownerid and requestor_fields.userid going to sduser.userid. Thanks
Exception while loading MIB for Cisco MDS 9000
I am trying to import a Cisco MIB (CISCO-SYSTEM-EXT-MIB) into OpManager and I am getting an error: Error parsing MIB:CISCO-SYSTEM-EXT-MIB.my Exception while loading MIB:IMPORTS failed: Could not find the file : D:/Apps/OPMANA~1/./mibs/CISCO-TC I am attaching the MIB in question. Regards, Eugene
Removing Server Entries
We user Applications Manager to monitor all of the servers at a customer site and us an agent installed on one of those servers to sent this information back to our main console. The customer is going away so we removed the agent and uninstalled it. I am unable to find a way to remove the customer's servers from being monitored in the main console, so I need to know how I can do that. We are using Applications Manager 10. Thanks! Winston
ADSelfService Plus SQL DB
Hi, I have just updated ADSelfService Plus to version 4.5 build 4511 and have tried to move the MySQL DB to my main SQL Server. I have copied the required DLL,RLL files to the bin directory but when I select SQL Server it give them errors as per screenshots, I have also added a screenshot to show that native client is installed. Can you please suggest anything!!! I am currently testing this software and would very much like to install fully but I want to run it on a central SQL DB Server.
Exporting email addresses
Guys I would like to be able to run a query report to select all of my customers and their email addresses from the database. I need to email all customers some new contact details and I think this is the quickest way. If there is a better way you can suggest instead that would be even better.
Attachment accessible through URL
Hi, while testing some url's i noticed that via the url /workorder/FileDownload.jsp?module=Request&ID= the attachment for any given ID is available for download by non registered users (aka for the world to see). Is this a bug or did i miss something in the configuration? Vesion: 7.9.0 Build: 7902
HA issues on PMP
Dear all, We have configured two PMP instances: primary and secondary. The High Availability and Replication Status on the primary PMP is "Alive". However, whenever the primary PMP goes down, it is not possible to log into the secondary PMP server. The error produced by the secondary PMP instance is the one shown below: Any ideas? I would appreciate any suggestion. Regards, Rafael S.
New employee enrollment
When a new employee is created are they send the enrollment notification or the enrollment reminder? Or is that feature based on the OU they are in?
Accessing ADselfservice from server
I have admin access turned off for all users to see. . I'm following the online help, when clicking on the taskbar Icon and clicking start client. I'm getting; Internet Explorer cannot display the webpage the URL is; res://ieframe.dll/ if I go through the Start menu and click start ADselfservice plus. it works.
e-mail fetching problem
Hi. The e-mail fetching stopped for no reason. Can you help me? When i try to load "Mail Server Settings", the page do not load. Please, see the support file attached. Thanks. Maurício Carvalho
Firewall Analyzer will not start
mysql will not start Event 100: ../mysql/\bin\mysqld-nt: Got signal 11. Aborting! Database creation failed. Stopping the Server. Please refer logs for more information JVM exited unexpectedly. Unable to run reinitializeDB.bat - it fails as well Running version 4030 Support_info.zip is to big to attach. Attached the logfiles for fwa and mysql
Trending Disk Growth, CPU Utilization,etc.
I'm new to the product so excuse my ignorance. I would like to be able to report on a monthly basis the following: VMware Virtual Machines (Individual Machines grouped by OS - Windows and Linux) Disk Space Allocated Disk Space Used Disk Space Free Memory Allocated CPU Utilization ESXi Hosts Datastore Space Size Datastore Free Space Datastore Provisioned Space I have not been able to find this information within the "canned" reports. Is this information stored in the database where a custom
ManageEngine vs Orion vs Spiceworks
Is there a comparison chart that someone can point me to? Thanks Sam
Importing Incident Templates and Service Categories
Hi All I have just configured a new service desk with all of the Service categories and templates that I require, What I need to do now is import these into the old version of the service desk (same build) so I have the old incident requests and the new templates/service categories on the same Service Desk. Is there any way that this can be done? Cheers Matt
Faulty development trends for DC?
Hello Desktop Central team and community, (sorry bad english) We use DC for almost one year and we think it is a good product to patch our windows server. But when I see the roadmap and the postings in this messageboard I see a faulty development trend for Desktop Central. We miss many core features in the product and a better/accurately test of new Desktop Central builds. Example: - With the new version (build 80000) we can not create or edit our custom groups with special characters. Error: "Group
Add column 'License Remarks' on the menu 'View Details' Inventory - Manage License
column 'Remarks License' or 'Comments' does not exist on the menu 'View Details'
Deployment Configuration to delete a shortcut from Startup folder
Hi, I'm trying to create a deployment task that will remotely and silently remove a shortcut which has been deployed sometime ago to the "Startup" folder under "All Programs". Thanks
On Server Sql Applications Patch
Hi, Desktop Central does not support SQL patchs ? KB970892
How to sync DC with real life....
Hi, I have a DC server running from one year, but the last six months has not been managed at all. The result is that the pc, policy and other objects in DC are not in sync with the real equipment presents in the company. I.e. I have several pc not anymore in active directory but that are presents in DC inventory. How can I fix this situation ? Should I delete the whole DB , if so how ? The problem also affects the license as we're running out of space as many "dead" pc are still presents. Also
Launching RESOURCES for template sharing
Hi everybody To make it easier to share templates across ManageEngine customers we have opened up a new portal called RESOURCES. See picture below. If you are using OpManager you can now export your script monitors and workflows as XML and share it with fellow users here. For now the sharing is manual where you have to do the Create new resource, attach xml, and post job. Also the sharing is restricted only to scripts and workflows. (monitoring templates not available now) Going forward when we release
Changing Logon Name for Technicians
Is there any way to change the logon name of a technician (ad) I know this can be done as regular requester but i cant find anything for technician? Were moving users from a old domain to a new domain and we want to ensure their history is kept with their account. I know for users that have the same first.lastname in the old domain (new domain is also first.lastname) it's works fine But on another domain were user names are flastname, it does not overide with the new first.lastname credentials
Before Patch Deployment / Restart to Servers
If the server need to restart before deploy to patch (system must be restarted) , scheduled patch deployment will be fail.. Desktop Central can detect these and firstly restart and continue to deployment ? Any suggestions ? Regards,
Any way to edit multiple notification profiles?
Hi, I have around 20 notification profiles (SMS) and around 30 devices on them. I want to change the poll from 5 to 3 but the only way i found is with the wizard on admin section, but i need to remove all and add all again, But I have more then 100 devices and have to choose manually from them, now multiply 100x20 and you imagine the trouble in front of me :S thanks in advance. best regards, Nuno Franco
fprobe with ME NetFlow Analyzer EE 7.7
Hello- Anyone here with fprobe successfully sending flows to NetFlow Analyzer EE 7.7? It used to work just fine with the Professional edition (7.5), but with EE 7.7 I can only see 'Router added. Data will be available in 1 Minutes'. Thanks!
turkish languages
Hi, I'm using ServiceDesk product. I want to change some words in Turkish language. which need to edit the file?
Manage Engine Service Keep Restarting
Hi I am Using Servicedesk plus version 7.5 hotfix 7504 installed on windows 2003 enterprise edition service pack 2, the manage engine services keep restarting & i cannot using the application. i checked the event viewer log & i found the following error there may be a configuration problem : please check the logs
Access the mobile client via a blackberry
Big issue when accessing the mobile client via a blackberry... When I select the domain OR click "Is AD auth" radio button the LOGIN button underneath dissapears!!
Sarbanes Oxley (SOX) compliance
Does the software fulfill the requirements for companies that are currently governed by SOX, I would hate to implement this and then find out down the track that it was fruitless effort Thanks in advance Chris
Alert for expiring accounts?
We very often set up AD accounts with an expiration date, is there a way to set up an alert to email me when an account is close to expiring or expired? Thank you. Ellen Jones
AdventNet 5.0 Full disk
Hi~ I use the AdventNet 5.0 , there has a folder to full disk of server C:\AdventNet\ME\Firewall\server\default\records Could i clear the files in the folder ,or not?
Cannot Delete Groups.
Version 7602 Test environment. Trying to reconfigure how our groups are laid out. Prior to the introduction of sites in SDP we had to create groups corresponding to each site and assign technicians accordingly. i.e. Support - Site1 Support - Site2 Now since Sites have been introduced to SDP the result looks something like this: Support - Site1, Site1 Support - Siet1, Site2 Support - Site2, Site1 Support - Site2, Site2 As you can see this can be administrator hell when trying to assign technicians
Reminder - no Incident Reference
If a reminder is assigned to a request, when a reminder email is sent, there is no reference to the request. Can this functionality be added to the Notification Rules to be able to amend the default reminder template. Thanks in advance.
User Groups only available to SDAdmin Role
Hello, I have about 10 sites across Europe with 20 Technicians. I want the technicians to be able to use User Groups when sending out Announcements or creating new Solutions. This is only available if the Technician has the built-in SDAdmin role assigned to them. Please can you make this an option for creating roles. Also, is possible to quickly view which user groups can see which Solutions with out having to edit each solution which can be very time consuming if you have several hundred. Thanks
Device URL required in Email alert for direct Redirecting to the device //Opmanager
Hi Team, we require option like if any email alert s send it should have URL of the Network Device ( Example: http://172.16.0.1) where we can login directly to the device, is this Option is enabled on Opmanager Build Number : 9000 ? but this option is available after loging into the OPmanager we need that option on EMail alert as well. Regards, Karthik
Schedule Report
Hi, When I create schedule report for audit logs, Its giving below error.. I already check mail settings its works and I check the directory of file The first screen about "cannot find file" C:\Program Files (x86)\ManageEngine\ADAudit Plus\webapps\adap\schedule-reports\belbim.local\adbelbimlog\Jan192012\10-05-AM\Renamed\Moved_Users_in_belbim.local.html (The system cannot find the path specified) Any suggestions ? Is it about folder permission ? Also I tried change permissions to "everyone read/write"
Alert - New build will create a huge cpu load - Support Center - v7905
We upgraded 3 environments to version 7905 and both windows and linux exhibit a huge cpu load which brought our 8 cpu system to the ground. We can only support 50 users or less. Please be advised. Do not upgrade to 7905!
Enrollment reminder to users
Is there anyway to email domain users who have not enrolled? Moises Castillo - SysAdmin
how to send requests to the related technician?
To whom it may concern There is a question that I have I import my requester from Domain Controller for example name as"C" In Admin --> Requester --> Edit --> Department Details: I set For example: Site = "A" and Department Name = "B" And in --> Log in Details: Domain = "C" Also I associated the technician to site "A" and the technician's Domain is "C" I want to know how request from this requester can automatically detect it's technician and send hisher requests to the associated technician.
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