New Incident Drop Down Categories
Hi I am using Service Desk Plus 8.0.0 Build 8022 I am using this to create new templates for the implementation of a new IT helpdesk at our company. For this I have created many Categories and Sub Categories with many, many templates. However due to the amount of templates, the 'New incident' drop down in the top left corner is unable to show all of the templates without the user having to scroll down the screen. I noticed that before I made changes to the service desk that in the 'New Incident'
Schedule Maintenance Report
Hi, I can get ONLY DOWN TIME(without schedule) report from appmanager use below steps. Its works, and Its fine.. I want to get report for ONLY SCHEDULE MAINTENANCE case by case. How can I get these one ? Regards,
Group members : Computers
Hello, Under "more AD Manager" menu "Group members" I can see only objects of type user and not of type Computer. Do you have the same problem ^? Thank you in advance Thomas
Custom Report Question
Hello, I need to create a report which shows who last logged in to a computer on the domain. It needs to show all computers and the username of who last logged in to it. I guess this is done by adding a custom attribute to the Last Real Logon report to show a column for the computer hostname but I'm not sure how to do this/what the attribute would be. Any help greatly received. Thanks, Matt
Unable to Install to D:\Program Files
Is there anyway to install to the folder D:\Program Files? every time that I try it advises that you are unable to save to a folder path with a space in it's name? Is this normal and is there any way around this?
Increase Response Timing
Hi, I just have migrated OP manager behind Cisco ASA firewall but after that we are getting increment in devices response time which was working very much fine when OP manager installed over lan. Speed and duplex is fine on OP manager machine. Kindly do the needful Regards, Arshad Ahmed
A bug with Conversation Report and group by Dst. IP
Hi there is defenately as bug in Conversation report implementation as if I press Conversation and thean Action togenerate report. I get nice looking one PDF/CSV reports with grouped by Destination/source IP totals. if the same report is set to be schedule (accesed from the same Action menu) then reports are being generated, but grouping is not available! I''m forced to export to CSV and use Exel and consolidate function to get total results. I think system could and should provide that out of the
SID search capability in ADManager?
Hello. I would like to be able to search files and folders for orphaned SID numbers. By this I mean cases where a userID that had been specified in the permissions of one or more files/folder has been deleted, leaving the SID (e.g. S-1-5-21-82229999-149888222-etc) to show in the file & folder permissions. I don't find this capability in ADManger but wanted to make sure it isn't there and I just didn't find it. Does ADManager have this search capability?
expired warranty
I have 164 computer(s) with expired warranty. It's false But I'am unable to change shipping date (shipping date take the date when desktopmanager is installed, it's not the true shipping date). If I can change shipping date and configure the default warranty time (1 year), it will be awesome.
Dynamic Custom Group
Hi, there is a way to create a dynamic custom group. For example: all pc that running windows 7 and have 2 gb of RAM??? Thanks in advance
Last logon wrong
HI Our Desktop Central shows nearly all users last logon time as Aug 11,2011, even tho these users log in every day. How do I resolve this?
Q1 Quality Release now shown as Q2 on Roadmap!!
Hi SC, This post http://forums.manageengine.com/topic/roadmap-on-main-website-is-very-out-of-date and many others note a Quaility Release you guys are putting together for Q1 2010 The Roadmap, I'm sure, in it's previous version confirmed this. If I look at the Roadmap now I can see that it was last modified Feb 12th 2010 and shows the Quality Release as Q2. http://manageengine.com/products/support-center/roadmap.html If I click in the top right hand corner of this post to see what's changed, the
32vs64 ??
Hello, Is it possible to migrate database from 64 bit to 32 bit version and vice versa? What does 64-bit version compared to the 32-bit? txh
Windows Evenlog monitoring
Hi all, There are many built-in "eventlog rule" in OpManager. I searched internet and found that for same event(e.g. new user account created), the event id in windows 2003 and 2008 are different. In OpManager, which windows version correspond with the default rule ? Best Regards, Simon Wong
No Custom Links Tab on Hyper V Host - OpManager Version 9
Hi We use the "Custom Links" tab on servers to add ILO links, management page links etc. This tabl is not available on VM Hosts? Is there any way around this? regards
Switch ports reporting trouble when link up or down
I know there has been a lot of talk regarding this topic but I am still having trouble finding how to do it. My switch ports report "trouble" when the port link goes up or down (IE. someone turns off their computer). for example: Interface 'Ethernet Interface-g19' is down. I still want to monitor that port for critical alerts like this one: Critical Dec 15,2011 12:56:23 PM Interface 'Ethernet Interface-g19' is shutdown. Is there a way to surrpress ONLY that trouble alert or reclassify it to something
Importing Data from Track-IT
Hi, I'm migrating one of our offices over to Service Desk Plus, they have been using Numara's Track-IT for several years, but wish for the following data to be migrated across... Knowledge base Existing Requests Historical Requests Reports Track-IT is using MS SQL database, and we are currently using SDP with a MYSQL database.
Is there a way to export my category, subcategory and items from ServiceDesk Plus?
I am preparing to revise ServiceDesk and would like to do so painlessly.
Opmanager eventlog threshold
we have an issue where some pc's (already deployed) the security log will fill up. is there a way to set a threshold on this so that when it hits like 95% we can identify the pc , and take corrective actions thanks mike
use csv file to specify multiple ip ranges for device discovery
Is it possible to use a csv file to specify multiple ranges for device discovery? My network has multiple subnets with private ip address blocks. It would be great if I can record these ip address blocks in a csv file and automatically run device discovery for every block.
Set default domain value, web login
Hi Where do I set default domain value, web login? now is the default value "chose a domain"
I lose the history of traffic . what can i do?
After i had recreated a route i lose the history of trrafic . what can i do?
log file monitoring
Hi, Our customer is asking if log file monitoring is now included on OpManager v9? According to our client they signup OpManager 9 beta program and they registered succesfully. And Dev Anand Product Manager – OpManager gave the links for the Log File Monitoring .exe and the video guide to our customer. http://www.youtube.com/watch?v=H_VojxLhSr0&feature=youtu.be Log file monitoring: Windows: http://bonitas.zohocorp.com/customer_uploads/2011_12_28_12_48_28_ManageEngine_OpManager.exe Our customer
machine types
Is there a way to see the machine type/os from the dashboard page of each machine, including CPU count, installed memory, etc? This would be a great feature.
Can someone provide information on the integration of SDPlus and DC 8 with Software Deployment?
Would like to see how the Software Deployment integration with Desktop Central and ServiceDesk Plus work together in ServiceDesk Plus. Currently we own both products as well as OpManager. I want to see how the software deployment works in ServiceDesk integrated with DC. If it adds value we will upgrade our license to the Enterprise License model. Regards, Customer
Service HelpDesk 8.0 executable is currapt
Service Help Desk 8.0 trial does not work. I download the Installation EXE file but when trying to install it, it throws 'The contet of this file cannot be unpaced. The executable that you are attempting to run is currpted. I tried downloading file 3 times and got the same error. Can you please provide the working executable?
requests and tasks in ONE overview
Hello It would be VERY helpful for us to have an additional view (for instance in the 'Home' View) with my requests AND my tasks in ONE view. This would allow the technician to get an overview with his requests an tasks for better organising. Thanks
MYSQL to MSSQL on Desktop Central
So how can I do this as painless as possible? Thanks Charles
Migrating to SQL Desktop Central 8
There is an issue with the mysql_mssql_restore.bat file when trying to restore the DB when migrating to MS SQL. The bat file is trying to reference %Java_Home% and %Server_Home%, but the variables are not set in the batch file which will return directory does not exist errors when trying to run the batch file. I added the line 'call .\setCommonEnv.bat' into the batch file, which sets the variables. This line is present in the batch file to backup the database 'mysql_mssql_backup.bat', but missing
File Transfer Role / Remote Desktop
Hi, If give to help desk user Remote Desktop Sharing "Full Control" permission its will be access to below pictures area. Than i give to Read Only but how can i open file transfer ? Which one role ?
Failed to copy the agent binaries
Hello. I'm using Setuputil.exe to insall Desktop Central agent 7.2.49 Works fine on 230 computers, but om 2 i got this message: Destination computer Name: 10.10.145.x Connection established successfully with remote machine 10.10.145.x Failed to copy the agent binaries to 10.10.145.x : 3
How DC identify a computer
Hello 1. Can you tell me what variables use the DC to identify a computer? For example name of computer, IP address, etc. 2. Under what conditions DC will create a new computer record in SOM and Remote Control records? Regards Orlando
Is it possible to change the computer name?
Hi, is it possible to change the computer name using a configuration task or something like that? I would like to change the computer name as soon as the client re-start it. Thanks.
Custom Field Reports
What table are user created custom fields located in? I'm performing reporting using Crystal Reports and need to capture a Responded Date field that I captured. Also, is there a field I can report on to capture the date and time that the request was placed in a Resolved status before being closed?
How to audit group membership changes?
Hi guys I'm having some problems auditing group membership changes. I have Win 2008 Active Directory. In my domain controller policy I have set up Audit Account Management to Succes/Failure but I can't get it to audit changes? I have read the articles below: http://www.shariqsheikh.com/blog/index.php/201103/auditing-group-membership-changes/ http://whatevernetworks.com/?p=21 Any Ideas what I am doing wrong? Brgds Liselotte
New Exchange Server Missing
I have incomplete reports on the "Mailbox Account Report because Exchange Reporter does not list the new server to add as a datra source. how would I do that? Dave
ad manager plus fails to start
ad manager plus fails to start. last module it attempts to start is the "loading application layer" nothing happens after this point and the ad splash pages does not complete load up.
Desktop Central 8... new version... 2 new features?
Just received the email announcing DC 8 has been released... if I'm reading correctly we've been given 2 new features? SQL Back end compatibility and the ability record remote sessions? Seems a bit underwhelming... considering the various requested post here about building out some of the existing features... Am I missing something?
CSV modify OU
Hello, Can you move a user into a different OU using the CSV import function? Many thanks, David
Service Pack Install
I'm not really sure I understand how DC handles Service Pack installation. There doesn't seem to be a way to scan machines to detect if a service pack is needed, etc.
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