Hi

 

I am using Service Desk Plus 8.0.0 Build 8022

 

I am using this to create new templates for the implementation of a new IT helpdesk at our company. For this I have created many Categories and Sub Categories with many, many templates.

 

However due to the amount of templates, the 'New incident' drop down in the top left corner is unable to show all of the templates without the user having to scroll down the screen.

 

I noticed that before I made changes to the service desk that in the 'New Incident' drop down box there were three categories with 3 sub categories (email and two others I believe).

 

Is there any way that I can create these categories and then place my created templates in these categories?

 

if there isnt then can I please make a suggestion that this be added in the next build?

 

Regards

 

Matthew Street