Is there any way to change the logon name of a technician (ad) I know this can be done as regular requester but i cant find anything for technician?

 

Were moving users from a old domain to a new domain and we want to ensure their history is kept with their account. I know for users that have the same first.lastname in the old domain (new domain is also first.lastname) it's works fine But on another domain were user names are flastname, it does not overide with the new first.lastname credentials of the new domain.

 

When running a import with Override based on email address it does not seem to overwrite the logon name, everything else changes though. if i go into the requester account before the import and change the logon to the new domain format first.lastname it overrides perfectly.