Set permissions for Technician Groups
It would be really beneficial if we could set Incident template permissions based on Technician groups as well as the already available user groups. We have numerous technician groups that do not need to see all the templates.
It would also be ideal if we were able to assign technician groups permissions to certain solutions, at the moment it's all or nothing. This again is not good as we do not want all of the technicians viewing, deleting or changing solutions that are not applicable for them.