My default incident template has a task associated with it.  When users submit requests with that template through ServiceDesk, the task is created as it should be.  However, if a user submits a request via e-mail, the task is not created even though the default template appears to have been applied.  I am able to manually add the task, but I want every new request that uses the default template to have this particular task.  I am unable to create a business rule to accomplish what I want.  Can I fix the behavior somehow?

 

After several failed attempts to accomplish certain things through business rules, I feel I should say that I find that feature severely lacking.  Business rules are what I would expect to use to implement the majority of the automation of work flow that I would like to see, but I am repeatedly frustrated by the limited number of available options.  Is anyone working to enhance this component?