Incident report to user
Hi,
I'm not sure that can we send report to user about SLA, Response time, resolution time, etc.?
To provide summary for user in timely basis and also to show them for technician response.
I'm not sure that can we send report to user about SLA, Response time, resolution time, etc.?
To provide summary for user in timely basis and also to show them for technician response.
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Sipon Tostisrangson
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