Few Questions for SupportDesk Plus
1. How can I make the automatic request approval?
When I want to close the incident, my company requires the approval from supervisor. Sometimes SDAdmin closes without approval and it cause some problem. Can I configure the SD so every incident cannot be closed/resolved without approval? And, Can I designate the supervisor so I don't have to write the super's address every time when I need the approval.
(Like Change process & CAB)
2. Can I configure that SD sends the e-mail to requester and tech when incident is closed/resolved.
Thank you in advance.
JOHN.