Adding devices/Interface Template
Hi all, I am having an issue when adding devices with 1000+ ethernet ports and 1000 vlans, since I only want the ethernet ports in Opmanager. Is it, in any way, possible to add a device and only adding specific interface types? Example - I add a switch and do not wish to add VLANS (Proprietary Virtual), but only Ethernet? Thanks! -Philip
Adding 3rd party SSL Certificate
I am attempting to import a 3rd party certificate (GoDaddy) and have successfully installed the root, intermediate, and machine certificates but the root and intermediate are not showing up on the list so the certificate throws an error before the login screen Can anyone offer a suggestion on how to get this thing working? Thanks!
Issues with Self Update Layout
Good Afternoon, We are trying to modify the self-update layout to include entries that are required for our business. So far, so good, but some of the fields are not working as expected. 1 - We are using the Office field with a drop down pre-defined list of offices. The entires must look like this "City, ST" (where ST is state or province). Unfortunately, it looks like it's not showing anything before the comma. Is there a way to format this control to allow the commas? 2 - In a previous
Patch Scan and Inventory Scan not Working after Migration
I recently migrated my company's Desktop Central server from a test environment to a production environment. I am using build No:80014. The problem I am experiencing is that when I scan my clients on the LAN for patches or inventory I get a message from all the SoM systems- "agent is not reachable." I am sure that all the systems are not turned off, nor are they not logged onto the domain by a user. I can install agents without issues from the DC server. I can add or remove systems from the
Correct process to import an intermediate certificate?
Support, I have a wildcard certificate from RapidSSL. The certificate also came with an intermediate certificate. What is the proper method to import both certificates into the scp.keystore using the keytool? I am confused of which tyoe of certiciate to use when importing both certificates. Do I use root, cross, intermed, etc? Example: keytool -import -alias intermed -keystore scp.keystore -trustcacerts -file domainname.crt keytool -import -alias tomcat -keystore scp.keystore -trustcacerts
2 Questions in regards to a SQL Script.
I created the following Script in MSSQL and it is working. SELECT Change_fields.UDF_CHAR1 ,ltrim(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Open Date' ,changedetails.CHANGEID ,INITIATORID ,TECHNICIANID ,STAGEID ,PRIORITYID ,CATEGORYID ,SUBCATEGORYID ,ITEMID ,APPR_STATUSID ,CHANGETYPEID ,URGENCYID ,TITLE ,DESCRIPTION ,SCHEDULEDSTARTTIME ,SCHEDULEDENDTIME ,COMPLETEDTIME ,NOTESPRESENT ,SITEID FROM ChangeDetails, Change_Fields where ChangeDetails.CHANGEID
'My Reports' - mine or everybody's ?
I assumed that this folder within the reports tab, would be a place where I could store my custom reports i.e. only visible to my user id. However I have noticed that users from other projects are using this folder. So is it really 'my folder' or is it available to everyone?
deleted table is not restoring after backup.
I removed a table from database, and after a made restore a backup. Why a deleted table is not restroing?
Creating Requests in Resolved State do not Close
Hi Guys, I think I have discovered a problem in SD+ using build 7605 If I create a new request, fill it out and set it immediately to a statues of Resolved, the request remains in a status of resolved and does not close after 5 days which is our rule. In fact it never automatically closes However, if we create a call, save the request in Open Status and then reenter the Request and set it to Resolved, the request does close after 5 days. Is this a known issue ? The reason why we create
Dashboard issue
When we take a "6 hour" report from the default dashboard ("Network Snapshot"), the speed value from "Top Devices by Speed pie Graph" widget is too high, the value can't be true. By example, when i take an Hourly report, the value is 76.04 Mbps. When i take a 6 hour report, the value is 674.37 Mbps. Do you know how to fix it ? Thank you, Kevin
Operational Hours
Hello, I would like to know that if i worked in SQL server with the datatables below, i would manage to configure diferent operational hours for different days. OperationalHoursDef HoursOfOperation DaysOfOperation I really need configure the hours of Friday with different operational hours from the rest of the week. Thanks & Regards
Desktop Central 8 mysqld-nt.exe high CPU utilization
I was having a problem with Desktop Central 7 and thought upgrading might help, but it did not. The problem I'm experiencing is that when Windows starts up the Desktop Central 8 startup window displays and get to 76% and stays there for over 30 minutes. Once the startup window goes away the computer utilization is 100%. When I check task manager the program mysqld-nt.exe is running at 90% or higher utilization. After a hour or more all the icons on the desktop will disappear, including the
SoM Question
Whats the Difference between Agent version is up-to-date and Agent Installed Successfully?
Firefox 11 and Device Expert
There are many links and features in Device Expert that don't work with Firefox 11. I see that a couple other products (Service Desk, Password Manager Pro) have been updated to fix these issues. When will an update be released for DE to fix the compatibility with Firefox 11?
Password Manager Kicks Back to Logon Page
The other day Firefox updated to version 11. Since then when a co-worker and I log in to the site, it automatically kicks us back to the logon page after a few seconds. The site still works properly through IE 9. Any idea on what could be causing this issue?
Missing Request and Solutions
Hi, when one of our customers logs on she only sees the tabs Home and My Details. The tabs Request and Solutions are missing. Only through My Details, Recent Items can she view her open requests. This used to work fine, nothing was changed: no updates or patches. We use supportcenter plus version 7.9.0 Build 7902. Any idea ?
Credential entry bug?
When trying to add credentials to the list of stored credentials I have encountered a problem. When entering a password that begins with either a $ or a � and click save, the credentials are not saved at all and I then cannot navigate off the page or store any more credentials. I have to close OpManager (I can't even log out) and re-connect to be able to continue. Any ideas? Thanks in advance Regards, Joe
SQL Named Instance - how to use with Password Manager Pro
Hi, I'm trying to setup Password Manager Pro and only have access to a named MSSQL instance. I have confirmed that I can setup an ODBC DSN from the PMP host to the SQL server using the SQL credentials, so I've ruled out firewall / connectivity issues. When I hit Save or Test, I get a popup "Unable to connect to the database. Check SSL Connection, username, hostname, password etc., and continue."
Report for requesters
Is there anyway I can have a report that is viewable by certain requesters, its mean to show statistical information on changes that they have requested. I currently do not see an obvious way in the application functionality to do this.
OPM Alarm
Hi Support Team, 1、For example, the interface of router or switch violated the threshold of loss tolerance, then the alarm would show on the OPM. When we had solved the issue of interface, the alarm still appeared on the OPM. That made us confuse it is right to solve the issue. Of course, I also tried to refresh the status of the device on OPM and shorten the time of polling the devices and interfaces . How to refresh quickly on the alarm view of OPM? 2、Sometimes I found some interfaces
Windows Remote Desktop Proxy
Hi, This feature in 6.5 is a great idea, however, it doesn't seem to support the Enhanced RDP Security (Network Level Authentication) option, i.e. to use CredSSP as the security mechanism. Indeed, when you try to connect to a system configured for Enhanced Security, the following message is briefly displayed: "The server requires that the client support Enhanced RDP Security with CredSSP." It looks like you're using the SparkView client, which does support connecting using NLA, but the default
SLA's totally confused
Okay. So I've read the documentation back to front but I'm utterly confused with the SLA timing... INFO: Our internal Service Desk has the following operational hours: Monday-Friday 09:00-18:00 (9 working hours per day) We have the following SLA's QUESTIONS: Q1. If I set a 1 working day response/resolution does SD+ take into account our working day is made up of 9 hours and not 24? I want to ensure that a request raised on a Friday at 14:00 doesn't reach the 1 working day SLA until Monday at 14:00
A way to remove incident list filters
How can I remove preset filters from the Filter drop-down in the Incidents list? Most are irrelevant to my team and make it difficult to select the one we want.
Automatic entrance in Service Desk Plus 8.0
Hi, how to make an automatic entrance in Service Desk Plus with login and the password with which the user entered into windows?
OpManager raising ticket and update
Hi I have opManager and SD+ integrated and have alerts being raised as tickets in SD+. Is there anyway that the ticket number and dealing technician can be passed back to OpManager and inserted into the Notes section of the alert? I understand that I can use IT automation to acknowledge the alert and add notes, but I want to put specific information in. Can I do it, or is this in a future release? James Gander Gander Service Management IT Operations and Service Management Consultancy
\setcommonevn.bat is not recognized
Hi guys I am running this script: net stop servicedesk call C:\ManageEngine\ServiceDesk\bin\backupData.bat net start servicedesk I am getting the following error message: \setcommonevn.bat is not recognized as an internal or external operable program or batch file java is not recognized as internal or external command
ServiceDesk Plus Hotfix 8026 Released
Dear Users, Hotfix over 8000 is released ( 8026 ). And you can refer to the enhancement / issues fix included into this hotfix from the blow link. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 README content : Enhancements in 8026 : Request SDF-44926 An SDP API reference implementation is provided to generate tickets in SDP via API. Custom implementations can be written to perform specific tasks and API implementation can be invoked to create tickets in SDP. An SDP server
Requester is able to see worklog using request print preview!
Correct me if i'm wrong - requester should not be able to see worklog details? I've already wrote that in other topic, but still no support request.
Options to add headers in URL monitoring
Hi, Is there any option to add customized headers in a URL for monitoring? Please guide Regards Paulwintech
After Upgrading User List
Hi, Sometimes, my coworkers ask me to upgrade users list from AD to SD+; but the thing is that 3-4 user are upgraded but it only says "added users: 3". It could be very useful that after the upgrading it says the name or account added and those with errors. Regards.
Cisco Wireless Controller Access Point data
Hi, a customer is asking a way to monitor the Cisco Wireless Controller 5500 and 4400 and all the Access Points configured. Do you have any experience? The AP are not manageable directly. I need to get the information from the controller. Thanks.
Time Entry and Incident Reduction
I have a contract based on Incident type. Some of the requests that are solved should not be deducted from the total number of Incidents. I deselect Billable while adding the time entry but still deducted. What to do?
Can I sort Hit Ratio report in reverse order?
From attachment, Top 10 Hit Ratio sort from 100% to lower. Can I sort from lower ratio to higher ratio?
any one know why i have this error ?????
The action Report Admins has been failed. javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for XXX@xxx.com; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for XXX@xxx.com; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for XXX@XXXcom
DHCP monitoring
Hi How can I monitoring my DHCP server, bad addresses and so on?
Wish to import MS AD values accountExpires and lastLogon
Hi I try using the "Import from Active Directory" to import "accountExpires" and "lastLogon" from our MS AD but have no values from imports. Any idea what could be wrong? Regards Per Nilsson
Change the format of the reports??
Hello I wonder if you can change the format of the reports, I want remove the logon id field, for example: The image is of a user logoffs report, in the report appears several times the same user with the same details except for logon ID, as shown. I want the user appears only once and the time it closed its session, when he finished his work schedule.
don't show me information about the failed login or Unsuccessful Login Attempts...
Hello I need to monitor the active directory, the report appears all: Accounts created, disabled, password reset, etc.. But do not show me information about the failed login or Unsuccessful Login Attempts, Why? I have the eventlog analyzer version 7.2
i can not display Outlook Web Access report
dear support, i can not display Outlook Web Access report, i already created task to gathering Outlook Web Access Info Logs, and successed. Kindly help me
Fix: Google Maps issue for NetFlow Analyzer
Many of you who use or installed NetFlow Analyzer BUILD 9600 must have noticed that the Google Maps feature had stopped working. This happened because NetFlow Analyzer was using Javascript API Version 2 and Google decided to deprecate this version with the introduction of Javascript API Version 3. You can view details of this from the below link: https://developers.google.com/maps/documentation/javascript/ NetFlow Analyzer BUILD 9600 now supports Javascript API Version 3 through a feature pack so
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