Backup Question : Local Backup vs. SQL DB Backup
I'm running ServiceDesk and I run the local backup schedule in the admin settings of the ServiceDesk, but I'm also backing up the SQL DB off our SQL Server. I wanted to verify if I have the SQL DB backed up, do I really need the local Scheduled backup? I'm trying to save space on the server and the local backups are HUGE and I figure since I'm backing up the SQL DB I should be ok... I tested setting up another Service Desk instance and pointed it to a copy of the SQL DB backup and it looked like
Email Alerts too slow
I have a test email alert profile that is set to email if any of the following parameters are met: 1) Device misses 1 poll 2) Echo Service is down 3) If "Cisco Shutdown" TRAP is received It usually takes anywhere from 6-8 minutes of a device being down for an email to be sent. Does anyone know how to set it up to email immediately when a device is offline? Thanks. Respectfully, Will
Modification / SDP
Hi, Is there any way to change display name on the below picture area ? But I want to know, Is it possible to do that right now ? Any suggestions ?
Need a report to pull the total and per user lockout totals for a custom period from the domain.
Need a report to pull the total and per user lockout totals for a custom period from the domain. i do not want the events listed just a Total and Per User total. Example Total Locked out users for Custom time period is = 296 Users Locked out Jdoe = 7 times Jdane = 10 times jsmith = 5 times and so on. Is there a report to do this? I am running Event Log Analyzer 7
Multiple email addresses for Techs and Requesters
Can ServiceDesk be configured to allow Requesters and Technicians to have more than one email address so that replies from their personal or department email addresses are mapped to their individual Requester record?
$ commands in Replay template
HI Can i use $ (ex $title, $Description, $UDF_CHAR6) commands in email replay templates? if not, why? I´m also have need to put in one "TO" email address in a reply template, thats for function to forwarding a incident by mail to 3part support.
removal of add ip address
removal of add .GROUP COUPONS adelaide
The following attribute(s) givenName, sn, description in the header is/are not authorized for this user.
Every time I attempt to create bulk users I get the message above. Is this related to my permissions within AD manager plus or AD itself?
Eventlog Analyzer on Redhat 6 - (Time is off by 1 hour)
System time is correct. All time stamps for alerts are off by 1 hour. Checked all settings with time regarding operating system and check traffic going to and from NTP server. The alerts are timestamping 1 hour from the time the event actually happened. Any assistance regarding this would be appreciated. This is a brand new install with the latest version. Just downloaded on September 8, 2011.
EventLogAnalyzer7.0 64bit cannot run in CentOS6
RT,because CentSO6 had the rsyslog default,not syslog.
export to csv problem
Hi, i've been struggling for a very long while trying to export a custom report in csv in order to analyze it with excel or access. What tricked me was the almost unexplicable behaviour of the exporting engine, wich usually breaks some records by inserting crlf followed by some "explanatory" data, then following with the rest of the record content. Apparently, this behaviour is due to the fact that the exporting engine does not considers that exporting to csv does not needs to be formatted as a "printable
Save Queries to CSV File
I am trying to save the results of my query to a csv file. Here is a sampling of the following command: select * from archives into outfile('c:\archives.csv') I never received an error message, however the file is never created. Thank you for your help.
Create Table via Web Interface to MySQL
I am attempting to create a custom database and tables, but I keep getting a syntax error. Here is the command: CREATE TABLE test (name VARCHAR(20)); Please help.
AD import only shows Builtin OU
Hi, We have tested SD+ for some time and purchased licenses for the standard version to start using it in a production environment. During the tests I was able to import our users from Active Directory so they show as requesters in SD+. When I tried to do a manual import today all I see is the Builtin OU (first OU in the list for our domain). All other OUs are not visible. I tried with several usernames and passwords but all show just the same Builtin OU and nothing else. This worked fine but suddenly
New Incident button issue
Hi Team I am currently having an issue where the New incident shortcut in the top left of the screen doesnt seem to be showing correctly and causing some issues when users are trying to choose the correct template, please see the screenshot. Can you help? Cheers Matt
Can not see additional fields in a incident
Hi I have put in some additional fileds in a incident, but when I open that incident with addditional fileds filed in, I can not see this information in the incident, only when I thake the incident in editors mode I can se this additional fileds. And when i put this additional fileds ($UDF_CHAR8) in one email template, I do not get that information in the email. Is this possible?
Multiple responses to incidents overwrite pending responses
Hi, In the 7704 version of SC+ we have installed, if our support reps are writing a response to an incident, open a second incident in a new browser tab, then click respond to the new incident, their previous half-written response gets overwritten. This has caused a number of occasions where we've lost various amounts of almost-completed responses, which has been exacerbated by the fact that the draft save functionality doesn't appear to work in this version (or at very least not for all of
Wake on LAN
Did the Wake on LAN will work in the same IPs segmenet with the Desktop Central server install? Can the Wake on Lan work on others IPs segment and all segment can reach each other(ping)?
Office 2010 Installation Times Out
I followed the video posted on the ME website concerning the non-network share installation of Office 2010 (http) and the installation is timing out. I verified the download files are available. I verified the 7za.exe process is running after the initial configuration executes, but nothing happens. I extracted the 7z file with the same command used in Desktop Central and it unzips without error. Need help! Thanks.
Custom Layout
When I try to creat a custom layout for my environment, I have issues when trying to save certain information. It seems that any time is try to edit or add to the Address container nothing is saved. It does not matter if I am just trying to add a help card, or if i am trying to add an additional field.
Application Manager - Linux crontab monitoring
Hi, I have a question about Linux monitoring. Did somebody alredy configure crontab in the linux monitor? If not, there is any way to configure crontab monitoring? Thanks Jefferson
how to see the user/login name who assign
I need to know the login name of the person who assigned a solicitation to a technician. On the Notification Rules at the Alert Technician by Email when a request is assigned you can not add the login name field because it is not listed on the subject variables nor the content variables. I tried adding on the subject the field $LoginName but it doesnt work. Is there a way to do this? This is because as the technician can change the request and the assigned technician; is very important to know who
Import Requests
Do I still need to send you the .XLS file to import old tickets from a spreadsheet into ServiceDesk?
New note emails notifications to support reps
Hi, Can someone at SC+ please let me know whether the latest update includes the ability for us to add a link to email notifications which are sent when new notes are added? in the older 7704 version we have installed, if a note is added to an incident and the support rep is notified, there's no link for them to quickly open the incident (like there is for incident updates). Cheers, Andy
Service Desk Plus Integration with Level Platforms LPI
I would like to integrate my monitoring system with my ticketing system. My interface for this looks as per my attachment . lpi.png Can someone save me the hours of permutations required to guess the right settings and let me know if there is a ManageEngine reccomended way before I start down that road ?
Renane asset field
Is it possible to rename a default field in the Resource Details? Alternatively use the option to create an additional field and define where it is displayed?
Rename or delete default asset types
How do you delete the default assets that are created, some bare no relevance for us? Our options would be to either delete what is not required or rename to something else. Possible?
problem in assigning requests to the backup technician
How can I assign requests to the technician B when Technician A is on leave? I have defined Business Rules that for example when Requester 1 and Requester create request it assigns to Technician A also In Home--> scheduler --> Technician A set --> Mark Leave(on 27/02/2012) and Backup Technician is set to Technician B But when Requester 1 creates request it still assigns to Technician A not Technician B Please guide me what should I do to solve this problem Thanks in Advance Negin
AH_App protocol interpretation
I have installed netflow to trace the reason for my line congestion. What I can find from the results is that AH_App is utilizing more than 60% of my bandwidth, the source being the serial interface of the router and destination the serial interface of the remote router. I cannot understand what traffic is this. I have IPSec site to site VPN configured between both routers. Can you help please...Its urgent network is congested and I cant understand the protocol in question.
History tab failure
Hi I found that in my SDP, after I change request's technician (i.e. assigning to someone else) the requester cannot view the history page ... it goes to a loop and finally shows nothing. Is this a bug? Thank you
Assistances for first time user of Service Desk Plus.
I need to know a few things, if you guys can help me out. First time using ServiceDesk so I'm flying blind pretty much. 1. Scheduled Scan - is that a Network Scan or a Domain Scan? 2. What's the difference between Unassigned Workstations and All assets In Store? Our numbers don't match up (one is 124, the other is 99) 3. Is there any way I can modify the Default Template, because when I try to edit the Requestor sides of things, the area to add new fields is greyed out and I can't understand why
Mobile Client Access
Are there aby plans to allow requesters to be able to login via the Mobile Client ? we dont allow people to email requests in , so this would be very helpful
Exchange Reporter Plus 4.1 Build 4130 RELEASED
Greetings from ManageEngine Exchange Reporter Plus Team! We are glad to announce the availability of Exchange Reporter Plus 4.1 Build 4130 , with added Mail Traffic reports and enhancements that will make your Exchange Server Analysis and Reporting experience even more objective and convenient. Reports on Traffic from / to Internet and Intra-Organizational Mail Traffic Reports are the major highlights of this release. Attention Existing Customers - Take the Service Pack route provided below to
opmanager fail to send notification after device misses 1
OpManager failed to send email notification when a device missed 1 poll.
Service alarm not showing
Hi I'm running OpManager 9 with the latest updatet, but have some problems. My problem is that I have som services on my Windows serveres that Opmanager is set to monitor. The problem is that if the service stops, Opmanager does not give any alarms on it. Yes I can see that the service is down if I drill down on a single server, but OpManager it self does not trigger an alarm. Anybody with any surgestiens on how to fix this?
Include IP / Hostname with API submission.
Is there a way to automatically include the end users PC host name or IP address with a request? I would then ideally want this inserted into a custom field in the request that i have named for example "Computer"
report which shows me the total number of calls of user within the last 30days
Dear Sir / Madam, is there any report which shows me the total number of calls of user within the last 30days with all details. { not on start date to end date basis }. Regards, Guest.
Cannot import all my users from AD without errors in Provisioning app
Dear Customer Care, When I try to import all my users from AD with the provisioning app from you guys, it stops working. I've attached a screenshot of the error. Regards, Sander Stolk
Feature Request: Notification Template for Notes
Evening! Is there a way we could alter the email template for 'Notes'? At the very least, to have the Subject line of the notification email indicate WHAT requestID it came from?
ManageEngine ADAudit Plus 4.1 Build 4141 Released !!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 Build 4141. Exclusive “NetApp Filer Auditing” in addition to File Server Auditing is the major highlight of this release. It also includes a host of other exciting features, fixes and enhancements. Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build: http://manageengine.com/products/active-directory-audit/download.html
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