Change Goolge Maps API Key
I accidentally entered in the wrong API into NetFlow Analyzer and I need to change it. I can't seem to find where I would do this anyway, please help. Thanks, Robert Brown
Access to Resources only when holding ownership
Hi, i´ve tried to share a ressource (Auto logon works under the admin-account) with a user, but the remote website replies incorrect user/password. It works only when i grant the user ownership to this ressource. Do i have to set more permissions apart from "share with Users" --> "View ressources" ? Br, Reinhard
Is it possible to hide Auto Logon Tab from user view
I have a specific need for PMP wherein a user just needs to view passwords and reset them etc. This user will never need auto logon or anything other than a password list. In fact, the tab clutters up the view and requires extra clicking just to get to the resources and view passwords. Well, is this possible or maybe a work-around? Really appreciate it as this is really important. ------------------------------ edit: I see this was recently asked about. Please implement this soon as it really
Monitoring 3Com switches
Hi, Can netflow 9500 be used to monitor 3com SuperStack 4 Switch 5500G-EI. I am interested in getting reports that includes src/dst IPs, protocols used and bandwidth Regards, Ramzi
ServiceDesk Plus On-Demand - Minor Update
We have just rolled out a hotfix for ServiceDesk Plus On-Demand fixing the following issues: 1. When a Technician's Site is changed, the existing Business Rules associated with that technician would not work. This is now fixed. Scenario: A business rule is created for a Site where "Requester name is" is given a Technician name as value ( Criteria) and assigns that incoming request to the same Technician ( resulting Action). The Technician's is removed from the site which the business rule was
Customer Portal, Incorrect Russian translation
SupportCenter Plus Version : 7.9.0 Build Number : 7902 1. Customer Portal - Search Solutions: 2. Customer Portal - Send ticket:
Monitoring load CPU in a virtual machine
Good afternoon. Has come up against such situation, the request to help to solve it: We have a server with two CPUs and 6 cores in each processor, a total of 12 cores obtained. On this server we have installed Hyper-V and install and start two virtual machines(Win2008 R2 Enterprise) with 4 CPUs on each virtual server (it is maximum for Hyper-V 2008 R2). We add Hyper-V server and two virtual servers Sindowse Server 2008 R2 in to OpManager v.9011. But once discovered that a class uses opmanager
Change 'Last Week' from Sunday-Saturday to Monday-Sunday
I've noticed that the predefined date filter for Last Week starts on a Sunday and finishes on a Saturday, unfortunately our working week starts on a Monday. Is there a way to change Last Week to start on a Monday and end on a Saturday instead?
Query Custom Report.
I created a "custom report". I would like to have this custom query report in sql. It is possible?
Desktop Central - Downloaded Patches Detail
Within Desktop Central, under Patch Management -> Downloaded Patches, a user can view all of the patches that have been downloaded to the server hosting Desktop Central. From this page, we can delete and approve patches. We cannot, however, view how many systems still require a specific patch. There also is not an option to add this field under the column chooser. Would it be possible to add the "Missing Systems" column option, which already exists under the missing patches page, to the column
Cannot upgrade the desktop central agent using group policy
Hi All, Cannot upgrade the desktop central agent using group policy. I have the Desktop Central license for 5000 systems and this issue is getting big on us. Thanks and Regards, AbdulMajeed. 00966-562679798 Office Hours: 8:30 A.M - 2:30 P.M (UTC+3:00)
Cannot upgrade the desktop central agent using group policy
Hi All, Cannot upgrade the desktop central agent using group policy.
Asset scan airwalled
Hi, I have Service Desk Plus installed on a production server which is airwalled so it can't see UAT versions of the servers, this is obviously causing an issue with Asset scanning, scans fail. Is there any way to get round this, can I just have the asset scan performed from a server which isn't airwalled which then pushes the information to the production server that has the Service Desk installation? Any help would be appreciated. Thanks Jonny
Create Default Gateway Policy
We have several gateways on our network but only 1 is set to go through our iPrism web filter. Some employees have learned how to bypass the filter by changing their gateway. Is there a way to make a group policy through Desktop Central in which makes it mandetory to use the set default gateway?
Column addition
In Desktop Central under Patch Management-Automate Patch Deployment I have a Scheduled patch task to update ForeFront Clients. Once it's finished we can see desktops that have not been updated. My question is can there be another column created for last login under download status. We would like to visually inspect the non updated desktops without having to click on them to find out who they belong to.
ServiceDesk Plus MSP Searching
Is there a way to search the description (the main description box of text) of a request? Is there a way to search resolutions in completed tickets?
Traffic limit alarm.
Hi. We have a question. If we have limited (month traffic) Internet connection, can we create some kind of alarm or notification, which will send us e-mail about exeeding volume of incoming traffic on router interface? May be it could be done in OpManager? Thanks.
Netapp interface traffic wrong
Hi, I have started a fresh installation of OP-manager with 8811. Adding NETAPP FAS 3020, and Cisco switch 4507, i have noticed that there is a big difference between the traffic reported on the port of the cisco switch versus the traffic reported on the netapp. Attached the comparison: I have added the port-channel and the port members traffic from the switch on the first page and the VIF and port members from netapp on the second page. On the third page I have added the print screens of the interface
64bit traffic counters are not working
Hi, I have an issue to monitor traffic on Windows server (2003/2008) and our NetApp storage. 32bit traffic counters are working, but all interfaces are 1Gb and counters can be overwritten. I.e. I need 64bit counters. I tryed to switch 32bit/64bit and vice versa, but it doesn't help. 64bit trafic counters are NA. Can you please help me to resolve this issue ? Thanks.
How to monitor Biztalk
Hi All, We are currently testing Biztalk server and would like to know if it is possible to monitor it via op manager? We would like to monitor the Orchestrations and applications as well as the server. Anyone doing this? Thanks
Sms are not sent in plain text
Hi, I have a problem with email based sms notification. Sms are not sent in plain text and it is impossible to read on phone devices. I use an external Gateway service to send sms. The sms that I receive begin like: _Part_44_452807741.1219528350218 Content-type: text/plain;charset=UTF-8 ......
After 8024: My users cannot open request
Hi, After I applied the lastest version 8024 my users cant open request!! I Need help, my operation stoped!!!!! They click on Add Request but nothing happens.
Manual Installation of Assets
Hi, We need to scan our Assets through SDP, so we are going to use Manual Installation. The following files was downloaded from our SDP: 1* ManageEngineAssetExplorerAgent.msi 2* scan_setup.vbs 3* ae_scan.vbs And then we are install these files in the remote workstation, also please note that we open the 2nd and 3rd files with command prompt. But we the SDP fails to perform the scan. Could you please help us to solve this issue soon. Thanks in advance Regards
ServiceDesk Plus Hotfix 8025 Released
Dear Users, Hotfix over 8000 got released, this contains the fix for the below issue. (README) SD-44937 : Unable to add request by requester from self-service portal using the template where text additional field with default value and restriction for the requester to view alone has been fixed. Hotfix upgrade pack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link on the instruction to apply the hotfix ppm. http://www.manageengine.com/products/service-desk/service-packs.html#sp
How to edit device snapshot
Hi, We see that on many of our servers the Snapshot on the servers shows CPU Utilization information that is wrong. Basicly it shows 100% CPU Utilization. But when i click on the real time under CPU Utilization it show 3-5%. From what i have seen snmp can be tuned to check every 5 mins, but wmi is set to an interval at 45 mins which you cant change even if you do change it in the edit. This seems to be for both CPU and memory. I have set the monitor period interval to 5 mins, but the snapshot
AD integration in OpManager
Hi Could OpManager have AD integration / SD+ integration, so that separate logins do not need to be created? Just as in SD+. James Gander Gander Service Management IT Operations and Service Management Consultancy
Changing web server port to 80 stops fetching mail anymore.
Hi, SDP linux version was running on port 8080 initially. I could successfully configure mail fetching then and it was creating requests automatically from the mails received on the email configured. Now, when I changed web server port to 80, it stopped fetching emails completely. I think I tried all permutations in Admin page. Every time I try to save configuration in Mail Server Settings Admin page, it takes lot of time to save without any successfull notification on top. When I try start fetching
OpManager 9 - critical error for admin down interfaces
We just upgraded to OpManager 9 and we're seeing that interfaces in an Admin down state are being reported as critical. These interfaces were reported differently in the older version of OpManager we were using. Is this something that is customizable in version 9? How do I configure OpManager 9 so that admin down interfaces are reported as a different status than an interface that is up/down?
template not setting the threshold for "Partition Details of the Device(%)" wmi monitor
This is a major show stopper. Start with a with a windows 2003 device with a Partition Details of the Device(%) monitor and no threshold. Go into device template and set the partition threshold to 85%. "Apply & Overwrite" the 2003 template to the original windows 2003 machine. The threshold setting for partition details of the device will not get set. The only way to apply the device template with the partition threshold is to first delete the windows 2003 device and then add it back. Because
Available Date Templates
Is there a plan to add "this year"? Today - <from_today> - <to_today> This week - <from_thisweek> - <to_thisweek> Last week - <from_lastweek> - <to_lastweek> This month - <from_thismonth> - <to_thismonth> Last month - <from_lastmonth> - <to_lastmonth> This quarter - <from_thisquarter> - <to_thisquarter> Last quarter - <from_lastquarter> - <to_lastquarter> Yesterday - <from_yesterday> - <to_yesterday>
Integration between SD+ & Password Manager Pro
Hi Having been looking at PMPro, I think that a way of integrating Change Management with Password Manager would be good. An example of why this would be useful, is if you have a 3rd party in to do some work on your infrastructure. The Change has been planned and agreed for 21:00 next Tuesday. Password Manager Pro should only release the admin level password at 21:00 and revoke access at the time the chnage is due to be completed. It could also then chnage the password, as PMPro allows. This
How to access archive events?
Hello, I am completely new to the EventLog Analyzer application so please bear with me. The company I work for has requested event information for a specific user to find out when they have logged into the domain. Having played with the application for a short while I managed to create a report to look at login events for the user in question - the problem was I could only go back around approx 30 days. They wish to look at event going back to December 2011 so my question is how do I go about searching
Scheduled Backup
Hi Can I suggest that the scheduled backup task would also be able to set how many rolling backups you want to keep, rather than just keep backing up and manually having to remove the old jobs. Most IT techie's would also be running this along side tape backups etc. Cheers
How to disable scan schedule scanning and how does it actually work?
Hey guys, I once enabled a scan schedule, and now disabled it. For some reason SDP keeps on scanning, but adds in all found pc's with it's IP address... Things going awkward here: if i scan my domain, works perfect, all pc's are found and scanned with succes. Scanning through the scan schedule does not work, and i cannot choose what i want to scan with a scan schedule (i have multiple networks and domains)... Turning scan schedule off, doesn't seem to work either. Each morning i'm confronted with
BU support rep. Signature
Hi, I have a feature request regarding signatures. We are using two business units. one for Iceland and another for the UK I have my signature in Icelandic since I am mostly replying to Icelandic customers. when I change to the UK BU and reply the Icelandic signature is inserted. It would be brilliant if it would be possible to override the user signature in every BU It would also be great to get feed back from other users here about this, Is this just a feature that would be usefull to us ?
Adding 2 different companies as accounts
In one business unit, we have 2 accounts. Account1 and Account2. Account2 is a branch of Account1. They have same domain but getting different support packages from us. IT and Office. What is the best practise of adding these accounts? When adding separte accounts I cannot add the same domain name to them. So when sending request, one of them wont associate with their account and contract? Regards.
How can i do that "Default request" will include to Common Incidents in Requester view?
May be i should do some changes in DB?
Missing TBps.gif
Hi Is there any possiblity that we could get a TBps.gif file for OpManager ? The image OpManager is trying to display where the red X is in the attachment is: /webclient/common/images/TBps.gif And checking the folder on the server this file does not exist.
Licensing and upgrade SDP
Hi, i have a question about SDP licensing. We are currently own a license (5 tech\250 nodes) but we are planning to upgrade service in our firm. When we ask to local distributor (we are based in europe) the answer was at least confused. is it correct that i could not merge license without active maintenance on it? On the old one we do not need it and it seems a little bit odd that we had to pay thousands for use what we already paid. I am looking on the site but i could not find a clear answer about
Netflow process stops
Dear Sir, We have netflow version 9.5 build 9500 that stops nearly once a week and it requires to stop and restart the netflow application for it to work. The server is Red Hat Enterprise Linux Server release 6.2 (Santiago) Any suggestion on how we can prevent this. Regards, Ramzi
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