Request for a field: => Resolution that include the Date and Time, same as Completed Time
Sent: Monday, February 27, 2012 9:44 AM To: 'ServiceDeskPlusSupport' Subject: RE: [Request ID :##6602058##] : [Fwd: ##12989## : IT Special Work-Query for generating reports of resolved tickets. Contact manage engine for a custom query.] Status: New Hi I just run this query and do not work for our format of the reports. You told to us that Resolved Time field will be include in the customize report, same as the Completed Time field. Also, is not giving the exactly number of the tickets. We have this
Requester email not updating on AD sync
We sync in our users once a day. A few days ago we changed everyone's primary email in AD from name@domain.com to name@domain1.com. But after the sync, existing users still have the domain.com address. Now emails from users are creating new Requesters because the "from" address is domain1.com. Should we just update aaacontactinfo from the backend? -Kiyomi
NetFlow Analyzer supports Network Analysis Module(NAM)?
Hi, Can I use NetFlow version 9 data from NAM in NetFlow Analyzer? In NAM, I configured NetFlow data export to NetFlow Analyzer. It seems that NetFlow Analyzer receives data from NAM, I can see the graph of the whole traffic, but couldn't see the details of traffic such as source ip address, destination ip address. How can I see the details? I didn't configure any filters. Thanks, Narae
New feature for notification rules
Hello, Can you please add the variable "time spent" that is present for example in reports, so we can add it to the close ticket notification template, so our custumers can know how much time it will be charged? regards, Pedro Cabral
Assets / Products
Hi, Was just wondering what the best practice is when it comes to creating Products to be assigned to Assets. In particular, I am referring to when a Product may have the same name, but different part numbers. For example, we have Lenovo T520 laptops, but we have purchased different variations which have different part numbers. It seem's pointless using the part number as the unique identifier in the name field, as it has a field of its own. But there doesn't seem anywhere logical to record that
Request Approval
Hi There is an option in request workflow that says: "Do not assign technician before total approval" ... this works well but the strange thing is that request TASKS are all assigned before any approval !!!!!!!!!!!!!!!!! How can i handle this? I want nothing to be assigned before approval. Thank you
Formatting question: Importing phone numbers with extnesion
Question: When setting up the CSV file to import, I have a list of phone nu,ber both with and without extensions. The DID's are easy as I am using (XXX) XXX-XXXX format to import them. The questio is when importing a number with an extension, what is the best practice for formating this schema to import into AD? Some thought, but I am not sure: (XXX) XXX-XXXX x123 (XXX) XXX-XXXX X123 (XXX) XXX-XXXX x 123 (XXX) XXX-XXXX X 123 Which one will work in a dialing schema for mobile device GAB lookup
Mode Field and iPhone App
I noticed that when a new request is created by the iPhone App, the Mode field is not automatically set to "Mobile App" or such. Which is the case with email and web form.
Add image in mail fetching
Hi, I have a problem with mail fetching. When user add image to request by copy and paste, not by attachment, It will not show in Request page at technician side. For example instead of attachment. It will not show in request page, it will show damaged image, But if they attach, it will show as attachment fine. Is there anyway to make it work?, most of staff here are does this way.
Language Problems.
Hi, We have reported this issue long time ago. What happen is that the “Display Language” setting in “Personalize” doesn’t really work! If we change to Portuguese “some” items change to (very bad) Portuguese and others remains the same. For example in “Resource State List” I have to change resource states to Portuguese language. If I change just “Choose Language” the items remain the same and I can’t even delete default values. Values for Resource State will always appear in English. Regards, Henrique
Neflow Analyzer 9: not starting
Im installing "ManageEngine NetFlow Analyzer 9", when I start it via "/etc/init.d/netflowanalyzer start" it says: # /etc/init.d/netflowanalyzer start exec: 274: ./wrapper: not found The strange thing, that i have exe! binary in my "bin" folder ls -la /opt/ManageEngine/NetFlow/bin/wrapper.exe -rwxrwxr-x 1 root root 126976 Nov 11 15:14 /opt/ManageEngine/NetFlow/bin/wrapper.exe
sd+ agent for the communication between it department to the end users.
i think that is a good idea that the announcements that we write in the sd+ web, appears to the sd+ agent as a popup message (it's look like the outlook email received). this can be a powerful tool to communicate events as a email error o stop a service, to users.
Change Service Tag
Dear all How can I Change The Service Tag of the Windows 7 ? Thanks in Advance Negin
Assigned Technician does not get notification email when assigned during request creation
It is a bit strange of a behavior, but when a technician creates a ticket, they can assign to another tech at the same time they create the ticket. But the notification email is not sent. The general new ticket email is, and if you go back into the ticket and assign it, it does send the notification email to the assigned tech. Any ideas, we would like other techs to be able to assign tickets to each other when it is not their area or responsibility.
Backup technician doesn`t works by new requests by email
I have this issue When you Mark unavailability in a techinician A, and setup a backup and click "Assign to following technician B", and i have a business rule that say "if subject say "xxxx", then assign this request to technician A. So, with the Backup technician setup ON, all request are assigned to the technician B, but this works only when i add a new request by the self service portal, and don't works when a new request is created by email. Please Help
Not able to see windows update patches
I have servicedesk plus 8.0 in my office, I noticed that I am not able to see what windiws patches is installed on the win7 computers. I can only see the software installed but no windows updated patches. I have no issue seeing the patches installed on windows XP machines.
SSL Certificate Monitor does not validate certificate chain
It reports a certificate as valid (or at least health is green and ok) for certificates where the certificate chain does not end up in a trusted root certificate. This leads to the following questions: 1: Does it accept self-signed certificates as well? 2: Does it check if the certificate has been revoked? 3: Does it validate all intermediate CA's and their revokations? 4: Which cert-store is being used? Theese settings should be verified, and optionaly be able to be enabled/disabled/defined for
Dont ser Reports as Request
Dear all When I schedule Reports to E-mail me for example every day ,it creates the report as a request, I want to know is there any way that when I set reports it just send to my E-mail I do not want them to be in the Requests List Thanks in Advance
DNS resolution to wrong name
Hi, Am using Netflow EE 7.7 version. In that i can able to see the IPs are resolving to wrong names. I would like to know how netflow manages to get the DNS information and how this DNS resolve happens? Kindly share the solution. Jayanth.
Screen not displaying correctly
I'm using I.E 8.0 but with other people who are using 8.0 it shows fine...also I tried firefox and it shows fine. I tried clearing cache...any suggestions to why the buttons are displaying this way?
Setting the time zone of SCP
Hello, I'm testing the product SCP and I feel great... This is my second question: I need to achieve the following objective: - Set time zone to (GMT -04:30) Caracas Can be - Take the time zone from local ntp server - Take the time zone from Internet ntp server - Take the time zone from local OS server Any of the above works for me... Thanks,
Notify Technician When Request is Reassigned
I've looked through all the Notification Rules and don't see an option to Notify a Technician when a Request has been reassigned to another technician. Sometimes, requests are accidentally assigned to the wrong technician, or a technician is out of the office and the request must be assigned to a different technician. For example, Technician JOHN SMITH is on vacation. A request is assigned to JOHN SMITH. Upon realizing JOHN SMITH is not available, the request is re-assigned to JANE DOE. Both JOHN
Firewall Analyzer - Reporting Issue
Hi, I want to create reports which show me the total bandwidth going in/out on a specific IP address for specific protocols. The reporting options within the app itself are not flexible enough to allow this type of report to be created. There was a similar question with a response (https://forums.manageengine.com/topic/report-profile-filters), but this does not seem to fit what I want. I need to be able to have -> 'source is x.x.x.x' OR 'destination is y.y.y.y' AND 'protocol is http' - the reporting
AD Audit + not running scheduled reports - not running
I have AD Audit+ running on a Windows 7 machine in User Mode. Up until a few days ago it was running fine and sending scheduled reports without issue. Now, every morning when I see that the reports haven't run I log into the box and the AD Audit software is no longer running. I start the DB and then log in, no data has been colleted from the previous day and no reports have run either. Can I not run this from a remote desktop or do I need to be logged in locally? Additional info: There are
How to add Host header in URL Monitor (Opmanager 9)
Hi All, How can I add host header in URL Monitor? I have a server with different sites on it. I'd like to monitor indiviual site with host header. What is the best way to do that? Best, Chee Gone
Url monitor several servers
Is it possible to monitor several servers with the same URL monitor. We have several servers that runs the same websites. Therefor we need a way to monitor them with say www.abc.com which does not resolve to the actual webserver we will monitor. Instead it shall use the ip of the server and send the url specified as host header. Best regards Claus P
Problems with URL Monitor and shared IPs on IIS
Hello, if i configure a URL monitor for sites that run on IIS and share the same ip with other URLs than i get a "Host Unavailable" error. Examples (all on one IIS): Site1: www.example1.de on IP 123.456.789.010, no host header - check as ok Site2: www.example2.de on IP 123.456.789.011, host header "www.example2.de" - Host Unavailable Site2: www.example3.de on IP 123.456.789.011, host header "www.example3.de" - Host Unavailable I check Site2 and Site3 in browser - all run fine. (sorry for my english)
SQL Backend
Can the Firewall Analyzer use MS SQL as the DB storage?
Viewing tickets in search list
Under the Request tab - when you have a search list and bring up a tickets from the list. Is there a way to have a arror or some way to go to the next ticket on the list in the search ?
Exclue a patch for a single workstations
Is there a way to exlucde a patch for a single workstation on desktop central? Because if I try to exclude it, it will be excluded to all the managed computers. Thanks
Inverse and Operators in searches search ie "NOT"
G'day All, Is it possible to do an inverse search when filtering requests. Eg I choose the columns, and display a custom field. This works fine. But now I want to display all requests that have this filed as a NULL or blank value. Or I want to display all requests that don't match a particular value, or is greater than another value. For example, we have a field we update with an Invoice#. So I would like to show all requests that have been closed, but have no invoice number. Or I may want to show
Logout redirect page error...
Hello, I'm testing the product SCP and I feel great... This is my first question: I need to achieve the following objective: - Configure URL redirection on Logout for users. I need redirect users to: http://server_ip_address:8080 simple form on logout. Thanks for the help they can provide Thanks
Api Login Request
Dear Team, Kindly i want to know is there an API to the login page of the service desk as i want a url to pass in it the username and password and domain and then the service desk automatically login in is these option availabe in service desk Your Response Highly Apreciated ASAP\ Thanks
Problem with Backup (charset)
Hello We are have just upgraded our servicedesk-plus to latest patches and now we are having some problems with the backups of file attachments. Since we work within scandinavia, the problem is we use the chars ÅÄÖ.We found out that this was changed as a security fix. Now here comes our problem. We have 600 attachments that we cannot do a backup of now. Do you have any solution for this? This is the error output: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please
Is there a link from OPM to NFA(not plugin)
Hi Support team, I want to know if there is a link from OPM to NFA(not plugin). As we know, if we installed the NFA plugin, we can click the link from OPM to NFA plugin to analysis the interfaces' flow, or we can click the "exchange" from NFA plugin or NFA(not plugin) to OPM. But the NFA plugin can't work well, and I want to use the NFA(not plugin) to analysis the flow, but I found that there was a intergrated problem between OPM and NFA(not plugin), can't directly click the interface of
service packs for windows 7 and Windows Vista don't appear
Hello all, I have no problems for seeing software installed in Windows 7 And Windows Vista Machines. However, I can not see any Service Packs (Security or Critical update) for these operating Systems. I can only see Service Packs for Windows XP. Thanks in advance. Cássio.
local user login
I'm using Service Desk Plus 8.0.0 Build 8013. I created a local user/requester in the Service Desk AD, but cannot log in. I basically left everythig empty except the name, login name, and password. The problem is that if I enable AD Authentication then I cannot login with the local user/requester I created. However, if I disable AD Authentication then I can log in. But everyone else in my company's domain are not able to login. The reason why we want a local user/requester so that in case our
DNS CACHE CLEAR
How can I clear applications manager dns ? mssql
network shares to install - performance
Hello, We have a deployment server on ip 1 and one network share where we have the images with ip 2. We see that a client is installating from the storage with ip 2 BUT we also see that on the ip 1 there is all the traffic from ip 2 too. This means that anyway the traffic is going from computer to ip 1 and from ip 1 to ip 2 and back top IP 1 and to the computer installing. Maybe is not so clear what I’m explaining but we have clearly a problem of perfomances using the ip1 to deploy directly
Asset Scans
Hello everyone. I'm fairly new to ServiceDesk Plus MSP and have attempted to get a good asset scan. I ran Windows domain scan and pulled in the workstations on our network (although it did not auto-assign them--not sure why). How would it be best to also scan for printers/switches/etc.? Question 2: I ran the Distributed Asset Scan probe at a remote client location and was able to import the workstations into ServiceDesk Plus. How would it be best to also scan for printers/switches/etc.?
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