Embed Map on page
i saw there was a way to embed dashboards and widgets but is there a way to embed maps? i want to embed the switch map in a page and im not having much luck figuring it out. thanks
Probe Web Client "Loading..."
Hi, We've installed the Central server on a GoDaddy server and the probe at our co-location. I pointed the probe to the public IP of the Central server, but when I try to open the web client on the probe it just sits there with a "Loading..." message on the top left-hand corner after logging in. As far as I know all the ports are open for Manage Engine. Do I need to establish a VPN or something else in order to connect? Thanks in advanced, Jose
Ticket closure rules
Hi We work closely with other service desks and have set SD+ to not email back when we receive emails from then, as otherwise we end up in a loop. However, when we come to closing tickets, we send a survey email, asking for feedback. If this goes to another servuice desk, they just email back with their call ref. This is counter-productive. Is there anyway that I can exclude certain email addresses from being sent survey emails?
Approvals
Hi I have discovered today that when a technician sends a job for approval to the manager, they type further information around what they are asking for approval on, in the email. This is good. However the manager does not always read the email, but checks their Home screen regularly and actions approvals from there. This does not show the email content. There was a heated discussion this morning where the manager was complaining that the team were not telling him what they wanted approval on,
RPC server not available for TMG server
I am under to see the hardware details for my TMG server after doing a scan. it says RPC server not available. Do I need to create a policy to permit servicedesk to poll the TMG server. I have already allowed port 9000 to go through. what other port number must I permit ?
Reattaching requests to a user
Hi. I had to delete a user, and import him again from AD. Now he can only find the five or so requests that he has put in since I imported him again when he looks at his cases. The old cases lies there with his name on them, but he must now look for them instead of them just being there. Is there any way I can "reattach" the requests to him? Hope somebody can help!
Requester Can't add a new incident after upgrade to Build 8024
I have have upgraded our system from Build 8016 to 8024 and then discovered that no requester can add a request, technicians can adde requests. The user can fill in the template buit as soon as they hit add request it doesn't work, the page just sits there. Anyone any ideas?????
TLS security vulnerability
I recently had a security scan on the OpManager installation at my company. OpManager has TLS renegotiation vulerability . We were using https with self signed certificate. Here is the write up from Oracle and the fixes. http://www.oracle.com/technetwork/java/javase/documentation/tlsreadme2-176330.html However, OpManager is running on JRE 1.5. I tried upgrading to 1.6. Unfortunately OpManager just hang on start up. Please, upgrade the JRE.
All My devices default back to unkown Category after upgrade !!!!!
Im not to sure which upgrade(9100 or 9101) as they were both done near enough to each other but all my devices that i spent hours and hours if not days setting up with custom alerts and notifications and t/holds on interfaces etc all defaulted back to a Category of :Unknown, thus removing any custom settings i had applied. So critical devices that i thought were on 1 minute polling with 4 different alerts set are now set to 60 minute polls and not notification. I have a backup of Opmanager taken
how to track desktop or any asset location connected in a LAN
how to track desktop or any asset location connected in a LAN
Service Pack 9.1 Released.
Hi Everybody, We are happy to announce the release of Service Pack 9.1 (9100) for OpManager 9.0 Feature Enhancements: Major enhancements have gone into the Map Maker which includes curved lines, localized names, customized line thickness, easy drag-drop etc. The long-awaiting option to export and import device templates and share them with the community, is now available. The shared device, workflow, and script templates are listed under the RESOURCES tab in our forums. The shared template are validated
Intergrating OpManager with ServiceDesk Plus
Hi I am not able to get OpManger to intergrate with ServiceDesk Plus. I am getting the Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high error. I have been through all the groups etc and removed any special characters. I have tried local admin user and domain user but still no joy. Is there anything else that I need to check? ServiceDesk - 8020 OpManager - 9011 Thanks.
service request approval
Hello, I have a question concerning approval for service request. It work fine, but the user cannot see the status of the approval. So if the service request is not approved, no way for the user to see that. So my question is : is it possible for the user to see the status of the approval? And if yes, where should i go to allow that?
Logon Duration for specific users
Is there a way to get a report for logon duration for users logging on and off of their personal workstations?
how to add license file after trial software expired
I had been evaluating the ADaudit plus software and now I can not launch the software anymore, I think maybe because the trial had expired. I had bought the license for it but haven't had a chance to apply it withing the trial time and now am wondering where or how to apply the license.xml file?
Event Log Analyzer High CPU % After latest update
Since updating ELA to the latest build, we are constantly getting Java32.exe at 100% messages. We need this resolved ASAP as its driving us crazy. Server 2008 R2, SP1 4GB RAM (MySQL Buffered to 1500M) 1 x Intel Xeon 2.8GHz
How to mark leave and count number of present technicians
We have 10 technicians at a particular site. However, the number of separate logins for technicians is 5. We want to monitor the attendance of all the ten technicians using SDP. By attendance, we mean that the presence of each technician would be marked once in the morning each day. If any one out of 10 technicians is not present on any day, he is marked absent. the total number of technicians present on any day and the monthly & quarterly report of number of technicians present on each day is also
Can't uninstall Desktop Central
I tried the: To uninstall Desktop Central, select Start --> Programs --> ManageEngine Desktop Central --> Uninstall But it keeping wanting to re-install. The path of the shortcut is: "C:\Program Files\InstallShield Installation Information\{BCEF6F6B-E530-4D5E-8DB7-C54F96DB9D2A}\Setup.exe" uninstall Thanks, Justin
Action Log Viewer shows Adobe Reader X is un-installed from computer
Why would it uninstall a program? I have DC set to scan, download and deploy any missing updates for all software.
Request Incident Status via Email Command
Is it possible to send an email command to request the status of a specific incident if "e-Mail Command" feature is enabled? I see that we can change the ticket, but I just want to be able to get the status of a specific incident after hours. -Les
An Apple agent yet?
Has anyone been working on a agent to manage Apple desktops and laptops yet? Thanks
Automatic Reinstall ??
I have almost 200 computers with older versions of Desktop Central. I have seen the option to install and uninstalling option but can not find the option to reinstall. There is some automatic way to reinstall?
Shared network printer configuration
I have created a configuration to add a networked printer when users log into specific computers. The shared network path to the printer is correct, as is the Target (Domain, Apply to: OU, and OU name have been selected and there are computers in the OU). The Execution Status is reading "No targets available". In what state do the computers need to be in order for them to be included? Thank you. Ellen Jones
Unable to close Incidents
I am unable to close any of our open Incidents. When I click on the "close" button, nothing happens. I'm using the latest version of Firefox.
disable Reporting in SD+
Is there any chances that help me to disable the reports? besides oF the ones that are on scheduled?
VmWare option not available anymore
Hi, I have added in version 8 several hosts VmWare part of a VmWare Cluster and all was working fine. Once migrating to version 9 i have noticed that the VmWare hosts are not getting data. I have tried to delete one host a re-add but i received a notification about feature not licenced. Is the VmWare feature licenced since version 9? Thanks and Regards, Razvan Despa
New Mapmaker - Very Slow
Hi, Has anyone else noticed that the new map maker is quiet slow and unresponsive when you click on a device or link, don't get me wrong the new features are great but it just seems very slow and the layout in Map maker doesn't all ways match the business view aspect ratio. Cheers
Run Query from MySQL Command Line fails
Hi, I am trying to run a report directly from the MySQL commandline, as I need to output the data into our data integration system. I have copied the select statement from the "show query" button, on a report I have made in the WebUI. When I run the select statement, I get: Error 1064 (42000): You have an error in you SQL syntax, check the manual that corresponds to your MySQL server version for the right syntax to use near '<from_lastquarter>) AND ((rc.EXECUTEDTIME !=0) AND (rc.EXECUTEDTIME IS NOT
Modify and Remove Fields in a PO form
Is there in any way we can customize and edit or remove fields in the PO form? Like the way Incident Templates are customized? Like drag and drop fields?
Integration with Device Expert & SD+
Hi I think integration between Change Management in SD+ and Device Expert, so that the two tools can work together and compare changes made with changes approved. James Gander Gander Service Management IT Operations and Service Management Consultancy
CMDB Integration with OpManager
Hi I understand that the next version of SD+ includes improved CMDB with the ability to build the relationships between different CIs to create a service view. Now I have already built that in OpManager when creating Business Views, so a way to export those business views into the SD+ CMDB would make life an awful lot easier. I don't want my clients to need to recreate the information already within a ManageEngine product, in another ME product. James Gander Gander Service Management IT Operations
Adding Computers To The Domain
I would like to be able to create a computer account in the domain and specify which user can add the PC to the domain. sam.hartley@kedst.ac.uk
Universal Time (GMT) in Reports
How do I display universal time (GMT) in reports?
How to output the Device Template so can share with other OpManager server
Hi, If any one know how to output the customed device template from OpManager v9011 so I can import it on another OpManager server. Many thanks Regards Fengqi
SSL over POP and SMTP Stops Working After Certificate Upgrade
We have been using SSL over POP and SMTP for awhile and works very well. Previously, our certificate was a 1024 bit key size and did not require an intermediate certificate. On our mail server we recently had to upgrade our certificate beccause of expiration. The new certificate was issued by RapidSSL and now comes with an additional intermediate certificate. Now, SupportCenter will no longer make successful connections via POPS or SMTPS. We do not believe the poblem is with the mail server.
Assets scan in SDP 8022
Tried both agent and script scanning. Same situation: All our 15 PCs with ASUS motherboards are shown in assets as System Product Name Service Tag: System Serial Number Model: System Product Name (System manufacturer) and it is ONE asset, so after each scan we have a records in history of this asset: Computer (nsk-wst012.msk.local) - Name changed from nsk-wst009.msk.local to nsk-wst012.msk.local Computer (nsk-wst012.msk.local) - BIOS Version changed from 081810 - 20100818 to 071510 - 20100715 and
Audit reports
Hi, The audit reporting would be very useful to track who did what however they seem to be lacking information especially for changes made to mailboxes (e.g. if someone is given access to another user's mailbox) Below is an example of the audit report. It tells me who made a change and what mailbox was changed but doesn't tell me what exactly was changed and also vitally does not say to whom was the access granted. Can this be achieved? Helpdesk_Technician Set MailBox Rights Exchange Attributes
ADManager Plus 5.2 Build 5220 has been released! Download Now!!
Hi, Here’s an interesting news for all our ADManager Plus customers: ADManager Plus 5.2’s latest release, build 5220 has been released. You can download it, right now! New Features in build 5220: • Single Computer Object Creation with/without Templates. • Delegation of Computer Creation Templates to Helpdesk Technician(s). Enhancements in build 5220: • Custom Contact Attributes / Additional Custom Attributes • Contact Creation - Field Authorization and Template Delegation To upgrade, existing
Enhancements: • Custom Attributes / Additional Custom Attributes
What all does this allow you to do.
Service doesnt start
Hi, I cant start the service anymore. Always get a error message. This is what the wrapper log says: INFO | jvm 1 | 2012/03/19 12:44:58 | Problem while Starting Server !! INFO | jvm 1 | 2012/03/19 12:45:01 | system RAM size: 2142883840 STATUS | wrapper | 2012/03/19 12:45:01 | <-- Wrapper Stopped STATUS | wrapper | 2012/03/19 12:45:51 | --> Wrapper Started as Service STATUS | wrapper | 2012/03/19 12:45:51 | Launching a JVM... INFO | jvm 1 | 2012/03/19 12:45:52 | Wrapper (Version
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