Breaks/paragraphs are shown as <br>
Hello, since the last update/hotfix we do have the problem that breaks/paragraphs in requests are shown as <br>. This makes reading a bit difficult. Is this bug known already? Kind regards
Hotfix 7907 released
Dear Customers, Today we have released our new Hotfix 7907 Customers who are in 7906 are facing an issue with HTML content for all the incoming mail Requests and its fixed in this Hotfix. Here you can download the Hotfix 7907 http://www.manageengine.com/products/support-center/service-packs.html Regards, Arun SupportCenter Plus
wrong interface speed @ 10gbit
Hi, it seems, that netflow analyzer (7.7) still have problems with highspeed interfaces, cause it use the wrong mib. So if u have 10gbit ports and u update snmp device values, u always have to manually set the correct interface speed at 10 gbit ports or it only get about 4gbit (max of 32bit). regards
Single Report for CPU Memory disk and Partition
Hi! Can we get Single report for CPU / Memory / Disk and partition? We are getting individual Report but generaly everyone requires single report. Waiting for Either query or Report. Regards, Dipak Raste
Solutions recommendations
Hi, I am wondering if it is possible to achieve the following: a user submits a request via email based on the text that is included in that email it searches the solutions for those keywords and sends the user recommended solutions for their problem Could this be done through the API or something?
SDP: Asset Scan of ESX/ESXi hosts
Not sure if I'm on my own here, but would it be possible to be able to scan ESX/ESXi host's for hardware information? We are currently migrating our servers to ESX from Windows Server and are losing tracking details.
Options description displayed in japanese / chinese characters
Hello, I have latest update 7906 installed in portuguese. I have reported this issue before but has not been any change since then. buttons description for change text format, among others, are displayed in strange characters. Please check image in attach.
Importing to subcategory
Hello Could someone help me please I have over a 1000 software titles to be added in the software subcategory. Does the CSV have to have specific header names. I've tried this a few times and it input all the software as their own category. Thank you in advance
No. of Work Station Inventoried on Dashboard
Hi, We use ae_scan as logon script for scanning the workstations. The no. of workstations inventoried on the dashboard increases upto 1600 on one day and suddenly decreases to 1000 on the very next day. The no. of workstations failed during last scan increases when the no. of workstations inventoried decreases. Can anyone give an input on why this is happening??
ManageEngine Service Desk Plus! Email Notifications
Hi whoever may be reading, Currently, the email notifications within Service Desk Plus! I feel are not detail enough. Reason being, we are potential customers of ManageEngine and have been evaluating the product for some time. What we need to do, is have email updates/notifications sent out to the end user when certain things are performed within the request, as the end user will not be logging into Service Desk to check their requests progress. Now, I understand that there is currently a feature
Using (at) in explorer
Hi, When writing @ in Explore it changes the text format to really large and Bold. This is a big problem i think.
How can you set up the service desk to allow the assignment of calls to external 3rd parties
We work with external support parties; how can we set up the service desk to allow calls to be assigned to these external support without haveing to use up a technicians licence. I would also like to be able to send a call close notification to the external support every time our technicians close a call they have been assigned. Just now we have created 2 fields for the 3rd party name and 3rd party reference; and populate these, but the call is still assigned to one of our support technicians,
Using Digital Signature
Hi, I`d like use ME ServiceDesk Plus on Premise (Entepr. Edition) . Can i ask you about digital signature. Does it support digital signature?
IP resolves to the old Name
Hi, I would like to know, from where Netflow pulls the DNS details. Since in my environment, i can see the DNS resolution is not happening right!!. The IP to Name resolution is not matching to that of current DNS entry. Kindly clarify!!!
OPManager write to securitylogg in Windows server
Hi OPManager writes to security logg (Eventlogg, login/logout events) every check opmanager do to one Windows server. The problem is that the logfile get ful, and we can´t se other things in the logg, youst opmanagers logins. What can I do, so that Windows server do not write opmanager login/logout to the logg?
Workstation / Server scan failure.
After installing the agent, scan works automatically but after 1st scan, every scan attempt fails and gives this message. "No response received from workstation. Probably the workstation might be switched off or does not exist." I checked the ICMP and port 7 and these were opened and ping was able. None of the workstation / server was able to scan. Even SDP fails at scanning at its own server too. Any suggestions?
New user can use any password to login.
So we have an issue that is sporadic. When a user is created in AD, under the self service web portal they can use any password to login. They also can not change the password because the old password doesn't match since it seems it's not reading it at all. This isn't an AD issue because if the user logs into a domain computer they are forced to change their password and it works successfully. The work around is we have to set the user's account to not force a password change in AD. Then we change
Problem With Script Monitor In AppMgr 10.3
I'm having a strange problem with Script monitors in Applications Manager 10.3. Symptoms: 1. The monitor dashboard does not display the current status of the data contained in the table. The data used to show up prior to upgrading from ver 8.6. 2. The monitor reports that the Health is critical even though manual inspection of the data shows that all attributes are within the "clear" threshold. 3. These symptoms only started appearing after upgrading AM from ver 8.6 Monitor Setup Parameters:
Oputils Service is Failing to Start
My oputils server is down, the service will not start: "The ManageEngine OpUtils service terminated unexpectedly. It has done this x time(s)." This started last Friday and support has not called back.....can anyone help? Thank you.
Bandwidth Monitor - E2005
Hi, When trying to add a device to bandwidth monitor I get the following error message, - E2005: Not able to retrieve complete data from the MIB. Any ideas why I receive this message. I am able to do an snmpwalk on all OIDs from the CLI on this box and from other machines, just unable to add the device to bandwidth monitor within OpUtils. Thanks
Reports question
Hi there, Is there a way to get reports older than 1 year? Kind regards, Joaquín
SDF-39504 Updating Technician Information from Active Directory
SDF-39504 above was raised by one of our now resigned colleagues in June 2011. Could you please provide an update or advise when the work maybe scheduled for release. Many thanks Brenton
problem to add a device in OpManager
I am trying to add a device in OpManager, but after the tool indicates that the device was added, type in the ip and it says that the device was not added and prompts you to add, how to fix it? or how can I do to add the device when it happens this problem? OpManager is my version of 8812.
Asset Management
Hi, How can I add to the Manufacturers list for Software Licences within Assets please? I can edit Vendor, Product Name etc, but cannot find a way of adding a new Manufacturer. Cheers
Has anyone install Service Desk Plus on a VM
Hello I would like to find out if anyone has installed SD on VM ware and if its supported. thank you
Reg. Sub Accounts
I was trying out support center plus. It has a feature to create sub accounts. Now can I assosciate contacts, add products, open cases for sub accounts alone? I could not find any references in the afmin guid regarding sub accounts. If not whats the real purpose of sub-accounts?
Desktop Central Integrated to Service Desk
Hi, Desktop Central 8 and SDP up to date version I am using "Send request button" is not working, I followed your kb and topics to configure SDP integrated to Desktop Central Can you help ? Regards,
Apache 2.2.22 Update time frame
Hello, First, wanted to say I love your product and many of the new enhancements you have made over the past several months. Could you please give me a time frame as to when you will be upgrading Apache to version 2.2.22? I am required to update it per my networks policy and need to give them a rough time frame so they do not cut off my network access. Thanks! Gary
Show Disk Space in MB instead of GB
Good Morning, I'm trying to schedule a report of disk space for a set of systems in Desktop Central, but there is only an option to show free disk space in gigabytes. I am looking to get a little more detailed than this and would like to view this down to the megabyte. Is there a way to get "free megabytes" vs. "free gigabytes"? Thanks! -Tim
Patch reporting - Available Options
Is there a report to show: *Show Patches Deployed *Status (complete / failed / working) *Machine Name *Choose a Date Range This would be used as part of our audit to show what was deployed, when, and to which machines.
Response overdue status and overdue status in report
Hi, Can i change status in report when i export in fields of First response overdue status and Overdue status from true/false to be yes/no?
Configure alerts when user access resource
Configure alerts when user access resource
cannot monitor weblogic managed server
Why cannot monitor WebLogic(11g) managed server on 7006 port number? I always get the this: Ping Test OK Service Status OK But, Authentication Information FAILED Please select the correct version of WebLogic Server. Even the username and password are ok. How can I solve this problem? Someone has ever monitor a WLS managed server before? Thanks for your help, mandrade
offline copy of password manager
Hi, Is it possible to have a part or all entries of password manager offline, so that in my case, i can use it offline when using my notebook to do remote support ? We do want to have a centrally managed password solution. However, if the password manager application would be unavailable as because of a network or system error, we would require to be able to still access our passwords. regards, Sebastian
Unable to Start Service
Hi, Sorry for writing, I'm been handed a PMP installation which has been built , we think a little haphazardly. Projects have said they are done with this install and handed to operational support, the customer is jumping up and down, and to top it off, the two engineers who installed this have left the company. No notes no instructions, not ideal. Enough of my troubles and to the point..... On the server that PMP is installed, we can gain access to the PMP console via the web interface locally
Radius Monitoring / Ad Monitoring
Hi, I want to know, Can I monitor radius server with applications manager ? like active directory.. its not just for availability.. Poll for authentication errors.. etc etc Do you have any suggestions ? Regards,
JBoss monitoring
Hi, When I start up the jboss-4.2.2.GA to bind with specific ip address(-b 172.16.1.39), Applications Manager work correct and monitor it but when I set it to bind with every ip address (-b 0.0.0.0), Applications Manager doesn't work correct and fetch jvm usage. Please help me. Regards, Hatami.
Webinar - 'NetFlow - The De Facto Standard for Traffic Analytics'
With ever-growing enterprise networks, a lot of concerns arise with regard to network usage. Traffic analytics becomes a key aspect in order to ensure: * Productive usage of the network bandwidth * Secure network * Continuous availability of the network and a lot of other associated factors. The dependence on the network is ever-increasing. This dependence in a way boosts productivity of the organization but the flip-side is that the bandwidth usage for applications other than that concerning business
New Activities module
I was just looking at the activities module which i've been anticipating for months. 1.I am surprised to see that you did not include the ability to associate tasks to a request template. I know you have a similar feature in the service desk plus product. Its called incident templates and it lets them associate tasks directly to the incident templates (like making changes to a printer) we use support center plus to do re-curring customer support tasks (liek deploy customers using milestones and
Timespent for hour based contracts
Hello, My company provides both billable customer support and non-billable support. the technicians would like to track the hours worked for both billable hours and non-billable hours. Currently, to make this work I need to have a separate contract for the billable hours. The technicians must ensure that the appropriate Product/Contract is specified for the request before they make any timespent entries, otherwise the entries are not deducted from the Hours based contract. I would prefer to only
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