default mail font
Hi, How can I set the Tahoma font as default for every mail? Tnx.
how to use barcode in SD
Hello. I use ManageEngine ServiceDesk Plus 8.0. And i see barcode function in Non-IT Assets. Can i use barcode reader and print my own barcodes? and how? Regards Artem Volkov
Integrating with cloud-based authentication systems?
A few of our users have the "Yubikey" one-time password key. It's basically a small USB key that generates random numbers when plugged in (the USB key emulates a keyboard), so it can be used for single or dual authentication. The random key gets sent to the Yubico servers for "cloud-based" authentication. The service is free, but I'm not a web developer so I'm not sure how this can be implemented into PMP. Here is the link to the API and web clients: http://www.yubico.com/web-api-clients
Setting file size attachment on ServiceDeskPlus
Dear all, 1. Could we setting file size limitation for attachment on Servicedeskplus ? 2. When create a new incident on EMAIL ID(S) TO NOTIFY, could we type name instance email address ? Regards, Bambang
File repository for customers
One thing that would be fantastic for SupportCenter is a file repository for customers so when they log in they have access to them. I wish I had a location that each customer could log in and see documents which I have uploaded for them in specific. Also the ability to allow them to also upload and or overwrite certain files. Ex. Disaster Recovery Plan. Customaized Application Install File Employee Contact Sheet I have several custom apps which users need to install nd being able to
Incident Templates
I created new fields to add for incident templates, but I mispelled one of the names and want to either rename or delete it. I created a new field but the old one is still on the left side. How does one delete this field, it doesn't appear to have an obvious option to do that. Thanks
Requests > all Requests / filter showing not sorted
HI, I use SDP, 8022, and since a few releases of version 8.0, the Drop-down menu in the requests tab is not sorted (Groups in "MyGroups"). Can you explain me how to sort this list please ? BR, Nicolas.
8024 : Hotfix Released
Dear Users, Please refer to the below announcement link to know about the details of the recent hotfix release 8024. https://forums.manageengine.com/#Topic/49000005570187 Thanks & Regards, Srikrishnan.
8024 : Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been fixed in this Hotfix [8024] http://www.manageengine.com/products/service-desk/readme-8.0.html ( Kindly refresh your browser page, if the build number shown in the page is older, and the page might be served from the cache ). Also, please refer to the below link for the steps to install
[Feature request] Add ability for exclusion event log rules (monitor all except...)
Hello, I would need a feature where I can monitor all events but set some exclusions. Is this something achievable? Thank you
Embed ex. movies on Solutions?
Hi, We are having a Screencast account and would like to embed the movies we have there on our SupportCenter. When inserting the html code in the solution (Edit HTML) the Preview look good, but after saving/approving the movie doesnt load and just shows blanck screen. And if i then edit the solution, the HTML code has changed! Any idear what to do?
need to add problem automatically
Dear team, can i add problem automatically by using api like add incident thanks
License Key is not shown
I'm attaching software for a workstation asset and License key is not shown under software tab of workstation property. But when I checked under software property, I can see License Key. See the screenshots below; Picture 01 Picture 02
AD Authentication
Hi, We have just installed and purchased Manage Engine Service Desk plus. When trying to configure the AD Authentication method I cannot log on even with a user or an account that I have set up as a technician. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html I followed the following article and have created a computer account in AD using the scripts provided. I have reset the Password on the computer Account. The users were imported from AD before the Authentication
Report to show amended Due Dates
Hi I was wondering has anyone created a report to show incidents where the due date has been changed ??? Showing what the orginional due date was and what the new due date has been changed to ??
Access to view requests across all sites
I would like to use the Sites feature for our environment, rather than have one site for everyone. However, one flaw is that users (i.e. Requesters) cannot be configured to show all requests, across all sites (only their own, their department, and their site). Our current Helpdesk application allows all of our users to view all requests. This helps reduce the number of duplicate tickets for the same issue, if previously reported; granted, not all of our users sift through existing tickets. However,
problem with time in ServiceDesk
The change to winter time was cancelled in our country this year. Server shows correct time, but in the Service Deck time is not right, How to set the correct time in Service Deck?
Tasks
Is there any future enhancement to be able to include a work log to tasks?
Limiting groups for reassign based on Category/Subcategory
Hello, I am in the evaluation phase with the product and am working from a local demo copy. I have been able to create rules that determine where certain tickets (based on group/category) are initially assigned on creation. What I would like to know, however, is if there is a way to limit the group/technician options when a technician is reassigning a ticket or ideally have the program suggest the right pool/technician for escalation. For example, an e-mail request comes in from a user about
SDP Role Configuration
I want to enable technicians to view the global dashboard but so far the only way that I have been able to allow them to view that is to set them up as SD Admins. I don't want to have them be allowed access to all of the configuration capabilities but I would like them to see what is going on across the department. Also, I would like to see how the default configurations are set up but the edit functionality is dithered out. Anyway to see how the SDAdmin is configured and to copy and remove functions
lead ticket, major ticket - simplify and save time in case of problems
Dear SD+ users, dear support Wouldn't it be useful if you had - in case of a major problem - the possibility to create one 'major ticket' or 'lead ticket' which allows to add for each new same incident request just the name of the user? This would create a new ticket with the same data. Lets assume that your mail server is dead. This will probably imply a huge amount of phone calls on the hotline. In such a case, it would save a lot of time when you could create on the fly a kind of an incident template,
Invoice preparation from Servicedesk Plus MSP
Hi All, I am trialing Servicedesk Plus MSP for use in our business. As an MSP we obviously need to prepare invoices from completed requested. I can't see any clear process for this in Servicedesk Plus MSP, so was curious how others went about this. I have trialed setting up a custom field called "Invoiced?" in a request, which has the values Yes and No, which allows me to generate a report based on on both Request Status being Closed and Invoiced? being No, with most of the relevant data needed
Error while configuring server messge when I try to install Desktop Central
Hello, I get the following error(s) when I try to install Desktop Central on a Windows 2003 x64 server. It copies the desktopcentral_compressed.exe file to the C:\Program Files (x86)\DesktopCentral_Server\ directory but that's were it stops. I can manually run the exe and it extracts, however the DC icon just keeps flashing in the system tray. Any suggestions? Thank you!
ServiceDesk Plus and MSP Enhancement
Has there been any thought to adding to both ServiceDesk Plus and MSP the capability to enable a threshold/SLA on number of incidents created for a site/location within a specified number of minutes and sending a threshold alert when the threshold is breached. This would be handy in large environments where there could be problems, but the Network Management System may not be able to detect the problem. Sometimes there are problems that the subscriber may experience before the NMS or the NOC is
MIB File rename script
Let me kick off by sharing a solution ;-) I have created a windows vbs script to help you rename the MIB files to the names given in the MIB itself. I noticed most vendors distribute MIB's but have the strange habbit to rename the files. This script will fix this problem. Enjoy, Jilles Groenendijk '* ======================================================================== '* '* File : MIB-renamer.vbs '* '* Version : 1.01 '* Author : Jilles Groenendijk ( Jilles@Jilles.com | @JillesDOTCOM)
EventLog Analyzer 7.2 versus windows firewall
Product version EventLog Analyzer 7.2 EventLog server connected to the domain. Unable to get logs from stand alone server win 2008 r2 64 bit which is not part of a domain. Authentication fails. Used admin account from that server as well as account that used for log gathering "log viewer". Problem seems to be with windows firewall configuration on the that stand alone server(cause tried with another one without firewall, result is OK) What service should be allowed to connect to on the
Performance Testing - Windows
Our performance group is trying to capture the impact of event collection on our Windows hosts. Specifically, what service(s) on a Windows host are impacted during the collection & sending of events to the Event Log Analyzer server?
Technicians not receiving email alert when requests are assigned to them
I am using ServiceDesk Plus v8.0. See below notification setup. Apparently, it is saying to notify technicians when a request is assigned to them. But technicians are not getting notified. Any idea why ?! I even tried turning off IntelligentNotification setting from database.
Firewall analyzer problem
Error occurred during initialization of VM Could not reserve enough space for object heap Could not create the Java virtual machine. This is a 32bit machine, 2GB ram, winserver 2003, and 599mb in use This happened after the installation and cannot run the firewall analizer
Round Robin picks only two out of five techs to assign to
Hi, I am using ServiceDesk Plus 8022 and am having an intermitten issue with the tech auto assign feature. We usually have the job set to round robin between the five first line technicians and the rest of the team are exluded. Occasionally auto assin will start assigning to only two of the five (always the same two), leaving them overwhelmed with tickets. The only way to "fix" it is to try and change settings and save them and then put it back the way I want it. This is not practical when
See outbox for email in SD
Hi Is it a way for a technican to se that a email have gone away from a request in SD? for a example, you take forwarding email from a request, the tecnihan do not know that the email have gone away.
Ask the Expert: Post your questions on NetFlow Analyzer 9.6
Welcome to Ask the Expert discussion. The current topic coincides with the release of our latest product version, NetFlow Analyzer version 9.6 BUILD 9600. You can find the list of new features available in BUILD 9600 from the below link: http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html Use this discussion to post questions regarding NetFlow Analyzer 9.6 - you can discuss about the new product features, existing features, issues or anything at all in your mind regarding
SSL / TLS Support for SMTP Server
It would be great to have SSL and TLS support for SMTP server configuration. This way users can use their companies SMTP server. Now a days everything requires security, not having this feature forces you to run a separate SMTP strictly for Applications Manager. Thanks
Business Rule for closing request not working.
Hi, Since I'm new on the forum, I really need your advise about how to create business rule for make auto-closing request of requested by requester? I already create the action rule to make the requested close when the condition is true but the request status still become Open. I thinks that system not allow requester / system to resolved / closed the tickets. Does it have any ways for fix this problem? Thanks, SOPHAL
Dashboard configuration
I am configuring ServiceDesk Plus for rollout. I am using ServiceDesk Plus 8.0, Build 8007. We own the Enterprise version. When I log into ServiceDesk as an administrator, my Dashboard looks as expected, with three tabs: HelpDesk, Problems and Changes, and Assets. When my technicians log in, they see one tab named "Problem". What I am doing wrong? These are the permissions that I have given my techs: What am I doing wrong? I just want the techs to see the HelpDesk dashboard.
URL not working correctly on internal servers
Setting up a url monitor on a internal server we get the following error message The URL http://asot-sql3 is down, Reason : Host Unavailable even tho the webpage does actually work ok and you can search information.
P to V conversion
We're performing a P to V to add guests to our VMWare infr and we're noticing the devices are not being showing up under the Virtual Device category after the process is complete. We've tried to update status, rediscover, remove and discover again and they still show as non-virtual devices. Has anyone else experienced this problem?
QNAP Devices.
Hi there, got a few QNAP devices (www.QNAP.com) to monitor and though the test service monitor gives a response and a value, the CPU and Memory graphs do not show up: I have added a custom template, added the QNAP MIB (Please see attached file), no joy. Also, you do not have the Vendor/Type of QNAP (NAS) by default? Any ideas? Thanks! Adrian.
Asset scan, ipv6 blocked by Windows firewall
Hi all We are running windows 7 ent 32bit clients. Our ServiceDesk Plus installation used to be installed on a Windows 2003 r2 server (no ipv6 support) but the server has crashed, and now our service deskplus installation is running on a Windows 2008 r2 server (with ipv6 support) Since the Win7 client and the Win2008 server _both_ automatic have ipv6 addresses on the isatap adaptor, ipv6 is taking precedence over ipv4 and network traffic would be ipv6 tunneled over the ipv4 address (default
Updating Clients IP Addresses
Hi everyone, We are running Opmanager build no 8812. I noticed the Desktops clients that are being monitored do not get their IP Address updated when that changes. We have a DHCP running in our network( other than the server running OpManager) Server running OpManager solves corectlly the names and nslookup looks correct and accurate, but OpManager does not get updated. Any idea what to do to troubleshoot this? Thanks, Nick.
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