Firewall Analyzer 7.2 - Vulnerable Tomcat Version
After carrying out some vulnerability scanning using Nessus, it was found that FWA 7.2 is using an obsolete version of Tomcat - is there anyway to manually upgrade to newer versions? Findings as follows - Obsolete Web Server Detection Apache Tomcat 5.x < 5.5.1 Information Disclosure Apache Tomcat 5.x < 5.5.21 Multiple Vulnerabilities It's somewhat ironic that a security product uses vulnerable software.
Menu links get redirected to internal URL's
Hi, this week ive noticed the weird behaivior that sometimes the support center freezes up. If this happens you see that while hovering over a link all the menu links are refering to an internal url (file:///) in stead of https. I have to close the browser tab and reopen the service center. This happens internal (on an domain laptop) as well as external (@home) while using Firefox. Anybody a idea how to resolve this? Ive included a screen shot which shows the behavior in the lower right corner.
New to ManageEngine helpdesk and need basic SQL view help please
Hi My client is Using Version 6 and I need to show a simple SQL view that reports their incidents and requests separately just with basic data on age of request, closed or open etc. I've never seen your product before and just looking at the huge table structure makes no sense to me. Could you point me to a link to an Entity Relationship Diagram or at least to the "incident" "request" etc table that I need to show the live and closed reported events. Thanks Bob
Roles
Hi, I have two questions about roles: When a user has 2 roles associated to him they take the least permissions? I read that on http://forums.manageengine.com/#topic/49000004260332 I think that it was batter that the permission take the most of both no? I want some users to have access to dashboard including “Helpdesk” area… but I just can achieve that when users have full admin rights, and It’s not what I want. Best regards, Henrique Alves.
Priority Matrix for Change
Hi Team Is it possible to have a Priority Matrix for Change/Problem Requests ? Currently, when we create a Change with Impact and urgency, we have to manually Select the Priority, unlike in Incident module. thanks Gopi ME Tech
HP StorageWorks p4300 mib
Hi Don't suppose you have the MIB for HP StorageWorks P4300 SAN do you? I'm trying to monitor it, yet OpManager doesn't recognise it as a peice of hardware. I can do the highlevel SNMP monitoring, but I want to go lower. James Gander Gander Service Management IT Operations and Service Management Consultancy
Change Timezone OpManager, NetFlow, Service Desk
We have a problem with OpManager platforms, NetFlow and Service Desk, as in Chilehave changed the time change winter was to be conducted on March 10 at 23:59 andwas changed on April 29, par. Do you have a choice to make the change in OpManager?
Next Features List
Hi, Just wandering what will the next update contain. It has been some time since the release of 7907 and the features list for the next update is empty.Also it would be nice to get an idea of the approximate period when will this next update be release... Looking forward to this information, Best, Andrei
Device Tempate Available for Cisco Nexus 7010?
Do you have a template for the cisco nexus boxes? thanks! -Tom
Status of Support tickets
I have been sending some support requests and receive automatically the number of the support ticket. How can I see the status of the ticket? Is there any place in ME site to look at theses tickets?
Importing assets via csv - creates identical user
I am using ServiceDesk plus for asset/facilities management for my organisation. Before SD+ i had all my asset information on an Excel spreadsheet. I have since been able to modify the spreadsheet to suit SD+ and saved it as a csv file. One of the columns in the CSV file is "User". The problem is when I import the csv file and map the user column to the corresponding "user" field, SD+ creates a new user with an identical name and doesn't use the user information thats already in SD+. So i end up
Requests resolved date/time vs. closed date/time
Is there a report or a query where I can compare the resolved date(s)/time(s) to the completed date(s)/time(s)?
Performance issues (Running 2008R2 64-bit)
Hello, Anyone having performance issues with this setup? Any link that we click takes 5-10 seconds to load which is unbearable. Load factor is 0.0 in 'Support'. Machine is running in VMware with plenty of dedicated resources, otherwise I guess load factor would show it also.
Performance issues (Running 2008R2 64-bit)
Hi, We had recently upgraded our Application Manager to 10.3 (Build Number 10310) having MSSQL as back end database. We are observing slowness in almost every page and dead slow when we click on any windows monitor. Pls help.
Issue Using Perl for Windows and Custom Script Templates
I have an issue where I have OpManager installed on a Windows 2003 server and am trying to use Perl to write a custom script template. The issue I have is that whenever I try to use a "foreach" loop, the script just hangs and eventually times out. The script runs fine when ran manually. It only fails when ran through OpManager. Has anyone else seen this issue? If so, did you get it resolved? Thanks!
Feature Request: Automatically Notify Manager
Our management requires that when their employee submits a request that they are copied on the request. Today, we have to do this manually. Our organization structure is already loaded in to AD (Who reports to who, etc.). It would be handy if ServiceDesk could automatically copy their supervisor on the ticket without us having to manually set it. Just a FYI.
Custom report view in folder
Hi, I have created a new custom report based on a query. The new report is public and I published it in an existing folder. The problem is that some users with technical profiles (authorized to view only the requests of their group or assigned to them) can’t view the report in the folder. Can you help me or tell me what I should check? thanks
Group A
Hi App Dev I would like to see the ability to be able to create a problem ticket from the Reuqest List, by checking off a number of requests and then create Problem with these tickets associated to this problem. As well could there be a quick option if you know which Problem number it is already, have the option to quickly choose "Attach to Problem #____" Alex
Firefox 11 issues
Seems like SDP and FF11 have issues. I can't add notes to my task as the notes box doesn't popup. SDP accepts the Add Notes click but doesn't pop the notes window up anywhere. I have scrolled right down the page to make sure it didn't pop up somewhere further down. I'm not sure if anything else is broken as I have had to switch to another browser to keep using SDP.
Release Update - Enhancements to the Purchase Order Module
We have just released a comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand. These include a ‘multistage, multiple approver’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Please find details of this and other updates at http://ondemand.manageengine.com/service-desk/whats-new.html As always, this update was' In Service' with zero downtime of the application.
Creating a report - need to add another column with a historical value (current and previous IP address)
I need a way to see if multiple people are using the same account to logon to the VPN. The only way I could think of doing this is with RADIUS logs. I created a report using the "Local Logon-Logoff - RADIUS Logon History (NPS)" for the data. Then I added the column "Calling Station" to get the ip address of the user. So that gets me most of the information, but I still need a way to see if an account is being logged in from multiple ip addresses, because there are too many pages to go through
Capacity report for Business Service
Hi I need to get the following information for all components / devices that make up a Business Service, for capacity planning: Component Disk space free (%) Memory free (%) CPU free (%) Any idea how I can do this, please? James Gander Gander Service Management IT Operations and Service Management Consultancy
How can I personalize reiterative alerts?
Hey guys, I'm currently working with Application Manager 9 and want to personalize commands/alert configuration, because I want reiterative alerts with defined intervals. The only option I see under the Admin > Commands/Alert configuration is the following: 'Execute commands repeatedly in case the state of the atribute is Critic or warning (until it clears)' Any chance I can personalize that? Plus, how can I change the language of AppManager? Hoping to get answers asap, Regards. Sebastian C. IT Engineer
i would like to install the Application manager 10 on other computer .....
Hello, i would like to install the Application manager 10 on other computer and i want to copy all actions, monitors & Threshold... how can i do it ?
Include Task/Activity description in text searchs
Why does the search feature of SupportCenter only includes Requets/Accounts/Contacts/SolutionsContracts? The info in the task/activities should be included also.
User import via csv and template problems
I have some weird things going on, at least I think so. I am wondering: What particular fields in the template actually override the ones in the CSV file? I have my csv file setup with a few fields including userprincipalname and samaccountname. When I do a bulk users import of my csv file everything shows up in the listjust like it does in the csv file. example, my userprincipalname for user bmoore is bmoore and samaccountname is bmoore. now, when I apply the template it changes userprincipal name
Expired password accuracy?
Hi, I was using the expired passwords report to determine whether an account was inactive or not, as opposed to the regular inactive account report and noticed something that concerns me. We haven't been able to use the regular inactive account report because it seems to trigger on logons with userid and password whereas our users log on with smart cards. So we used the password expiration as the same measure since users still had to change their passwords every 90 days. Now however users can only
Webmail Report
i need a report that will show me my users who are forwarding their email via a rule in webmail Christopher Stone
Manage Engine ELA Java Heap Space errors
I am getting Java Heap Space errors when trying to run very small custom reports (less than 400 events on a single host). We are running Manage Engine ELA v7.0.0 on a Windows 2008 64-bit server. What is the recommended solution to this issue? Message : Java heap space Stack Trace : Stack Trace is not available JVM Memory Information Total JVM Heap Size 502 MB Used JVM Heap Size 368 MB Free JVM Heap Size 134 MB Max Memory For JVM 502 MB Processors available to JVM 8
COUNT objets in AD
Good morning, Is there any way to take a report that Count a number of User, computers, etc by OU ? Thank you
ADManager Plus Synchronising With Primary Domain Controller
How often does ADManager Plus synchronise with the primary domain controller? Our Helpdesk users have found that the information being displayed can be out of date. For example when unlocking a user account it'll continue to be displayed as locked out until it synchronises with the primary domain controller. Thanks, Lane.
Help: OpManager mail reports in an hour later
Alarms are reported to the server when the event happens, but the detail shows one hour later. example: Event occurs at 15:00, are displayed on the monitor without problems, but in the mail shows that the incident happened at 14:00. The time the server is ok, but the detail of the mail the notice shows the time backward. Please help to change the time on the mail of events. * Red Hat Enterprise Linux Server release 5.2 (Tikanga) * Mysql * Build Number 8052 Applied patch to change WAS server time:
Custom Perl script to monitor multiple server's CPU's in a single graph
Hi all. Attached is a simple Perl script I put together to track total CPU usage across multiple different servers and show these values in a single graph. The servers in question are added in the array "@servers", and each of these values is then passed to the function "getSnmpValues", which returns the average total CPU usage across all server cores. I've attached a jpg of the final result in my environment. To get this working, you must set the path to the Perl binary (In my case, "C:\Perl\bin\perl.exe"),
WMI monitors the numbers of processes running in a machine
Hi Can I change SNMP "monitors the numbers of processes running in a machine" to WMI "monitors the numbers of processes running in a machine"? I can not find the same WMI check, is it possible? Whats the best SNMP or WMI?
See trend on Disk usage on a dashboard
Hi How can I see disk trends on a dashboard, how mutch usage every partition take, and a top 10 disk/server usage by GB/MB
Asset scan - Connection to RPC server failed
The troubleshooting guide to the above error for scanned workstations is missing one error that can be quite common. If you have enabled SMB message signing on your network and the scan resolves the wrong IP for the computer which another computer is using, you will see the above error. For example PC1 was using 192.168.1.1 but has shutdown. Its DNS entry still records this IP. PC2 is using 192.168.1.1 and is online. Its DNS entry records this IP. When attempting to scan PC1 the IP 192.168.1.1 will
problem with vqmanager
Good day! There is a problem with vqmanager, after 1000 packets the sniffer interface is disabled , the problem is repeated with both Windows well with Linux.
VMWare ESXi 5 Monitors?
I can see my VMWare ESXi 5 hosts in good detail, but if I want to add a monitor under inventory details (ie - I/O usage, etc.) I cannot as I am not given the option to do that...is this by design? Bug? Thanks in advance!
overall cpu utilization
Hi team.i want to monitor overall cpu utilization on windows 2003 machine.not the separate cores . which wmi monitor i can add to see? below is the default cpu utilization monitor comes with 2003 device template. Thanks Özmert.
how to delete an asset type from assets?
Hi I'm interesting of ServiceDesk Plus and trying it. Please, tell me, how i can to delete some asset types from assets? (see attachement Capture.jpg) Can i delete native assets from there or only imported by me? and one more question: ServiceDesk Plus supports importing from .csv file assets with Russian language? (see attachement cap2.jpg) Thanks.
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