ServiceDesk Plus and MSP Enhancement
Has there been any thought to adding to both ServiceDesk Plus and MSP the capability to enable a threshold/SLA on number of incidents created for a site/location within a specified number of minutes and sending a threshold alert when the threshold is breached.
This would be handy in large environments where there could be problems, but the Network Management System may not be able to detect the problem. Sometimes there are problems that the subscriber may experience before the NMS or the NOC is able to detect that there is a problem.. This would give the NOC or support team an indication that there could be a problem.
This would be handy in large environments where there could be problems, but the Network Management System may not be able to detect the problem. Sometimes there are problems that the subscriber may experience before the NMS or the NOC is able to detect that there is a problem.. This would give the NOC or support team an indication that there could be a problem.
Topic Participants
Cedric Brown
service_desk_msp
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