Hi,

We have just installed and purchased Manage Engine Service Desk plus. 

When trying to configure the AD Authentication method I cannot log on even with a user or an account that I have set up as a technician. 

http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html

 

I followed the following article and have created a computer account in AD using the scripts provided.

I have reset the Password on the computer Account. 

The users were imported from AD before the Authentication was enabled

According to this the authentication is working. 

When trying to log in with a Domain user account that is present in Service Desk Plus on the “domain.local” domain It does not allow me to log into the system. 

We are running Build 8022.