Hi

 

We work closely with other service desks and have set SD+ to not email back when we receive emails from then, as otherwise we end up in a loop.

 

However, when we come to closing tickets, we send a survey email, asking for feedback. If this goes to another servuice desk, they just email back with their call ref. This is counter-productive.

 

Is there anyway that I can exclude certain email addresses from being sent survey emails?