Hi Guys,

 

I think I have discovered a problem in SD+ using build 7605

 

If I create a new request, fill it out and set it immediately to a statues of Resolved, the request remains in a status of resolved and does not close after 5 days which is our rule. In fact it never automatically closes

 

However, if we create a call, save the request in Open Status and then reenter the Request and set it to Resolved, the request does close after 5 days.

 

Is this a known issue ?

 

The reason why we create requests in resolved status is for issues that are immediately resolved on 1st contact with the end user.

 

Thanks

 

Adam