VNC
You should add a link for a vnc connection. I think vnc is better than remote desktop.
Advisory triggered by group rather than account?
Hi All, I'd like to create an advisory for a specific group. I can't use the advisory in 'Account' because any account can be associated with this group. Is this possible? Is there a work-around to this? like an advisory for a service level, or product or ? Thanks everyone ahead of time! Cheryl
Updating Reports
Good Afternoon, We're testing some of the out of the box reports, which are working great. One question I did have was when we're scheduling reports, can it be sent out in a different format than HTML? Sure it looks nice, but our group would be analyzing them using a tool such as Excel, so csv or xls would be best. Please let me know if this is an option. Thanks, Tina
Unable to remove computers in SoM
I am unable to remove old/dead computers from the SoM console. Has anyone else had this similar issue? I have read the FAQ's and still nothing is working.
Issue with Copying Of Files to computer in Desktop Central
Hi, I have encountered some issue with the Desktop Central. I have tried to copy some files from the Desktop Central server to the another computer in the same network which is using the Desktop central agent. The files are copeid using the File Folder Operation under computer configuration. I have selected the Copy using Network share option and for the target, i have set it as workgroup in domain and apply it to remote office. After that I did the deployment but it show the status " in progress(failed)"
Desktop Central Wake on LAN
Desktop Central 8 Build 80018 I'm unable to modify/create a Scheduled Wake Up. Tools > Wake on LAN > Schedule Wake Up > Modify existing task. If I add or remove computers, it won't let me save because the date selector under Once or Daily does not work. The calendar does not pop up for me to select a date and I can't manually input the date. Which means I can't save because the "Start time already expired" error pops up. Creating a new Scheduled Wake Up does not work either as you cannot select
Desktop Central exclude
Any chance of getting DC to exclude distribution based on a registry key or if the application has been installed or file version? It would be nice for when you want to blast out something based on very particular requirements. Like "if sage.exe > version 1.0.2 then install sage 1.0.3" Or "if file sage.exe exists then do not install" Or "if HKLM\Software\Microsoft\Windows NT\CurrentVersion\Sage exists then install" I think I have mentioned this before but never got a response back. Regards, Charles
Mysql Process crash often
Hi we have Netflow Analyzer 9 professional plus on Linux 2.6.32-5-amd64 with 4096Mo Ram (virtual machine). We have tunning with parameter "For a machine running with 3 GB of RAM or more, you can set these to --key_buffer_size=820000000 --innodb_buffer_pool_size=948000000 --bulk_insert_buffer_size=48000000, # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=1024 and -Xmx512m" to -Xmx1024m." But the Mysql Process crash every day. Can you help us to stabilize the installation?.. thx
Firefox 11 won't allow you to add notes
My team are all running Firefox 11 on Macs. Since FF11, none of us can add notes to a ticket in SDPlus by clicking Actions>Add Notes OR the Add Notes button. There is no response at all to either action. Safari and Chrome are fine.
Multiple cores do not show under CPU monitor
I have a dual 6 core server that I am trying to monitor but the CPU monitor only shows a CPU0 and CPU1. I am using the WMI CPU monitor. I tried to open a support ticket but it will not let me login. I am running verison 9101 and the server I am trying to get the cores to display on is Dell R510 running Windows 2008 R2. Thanks
Multi language support?
Does Support cener product support multi language? I want to change the interface to Arabic & Farsi interface,is it possible?how?
Unable to open changeDBserver console
Hello, We our facing a problem while changing the database server in ServiceDesk Plus. It throws the following java exception error Exception in thread "main" java.lang.NoClassDefFoundError: Files\AdvenNet\ServiceDesk\bin\\//server\default\lib\SDUtils/jar;E:\Program The version being used is 7.5.0 build 7506. Im also attaching the screenshot. Thanks & Regards Faisal Shaikh
New Event Log rule not monitored
I have created an event log rule under applications for an event log entry that is created by an in house application. I have associated the rule with the server it runs on and added two notification profiles (SMS and Email) to notify on the event. When I cause the application to fail, thereby creating an event, it is not seen at all by OpManager. Thanks, Darin
Solution Titles Cut Short in Self-Serve Portal
Hi, My solution titles are cut short in the self-serve portal (e.g.: "Cannot Logout, Shutdown, or Restart Workstation Wh ..."). Is there any way to configure them to display more text? On a related note, my end users are either unilingual French or English. Is there an easy way to store solutions in both languages? My current work-around is to keep both versions of the title and solution explanation in the same solution ID... But then my short title problem is exacerbated. Thanks!
localization - can it be made bilingual?
We need to support both English & French. Will it possible to switch between languages or can we run two instances at different URLs that access a common database? - JC
netflow analyzer 9.6 startup issues with Centos 6.2
I am getting the following message when trying to start the service. Server is starting. This may take a couple of minutes ... Failed to start the server. Please refer logs for more details If I run the shutdown.sh script I get this message: Exception in thread "main" javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:1099 [Root exception is javax.naming.CommunicationException: Failed to connect to server localhost:1099 [Root exception is javax.naming.ServiceUnavailableException:
Reply template, popup window?
Hi, I upgraded ServiceDesk to build 8026, after that i get a popup window every time i use reply template. See attached image.... Kind regards Robert
Adding new device with specific interface type only?
Hi all I am new to Opmanager, and seem to have some difficulty when I add a new device, since all interface types is added as well. I have device with 500+ Ethernet interfaces and 500+ Proprietary Virtual interfaces, so adding them manually is a long process... So - is it possible to only add a specific interface type, ie. 'Ethernet'? Thanks in advance!
PDF Reports blank
We have a custom PDF report which shows all alerts generated from the previous 24 hours and since upgrading to Version 9101 from Version 9000 of Opmanager, this report is now blank. It does not show "Data not available", it's completely blank. Other reports like Availability work OK when generated from the device pages and running reports from the Reports page then saving them as PDF's woks fine too. An example is attached Any thoughts? Thanks Justin
Time spent and Worklog
What's the difference between Time Spent and "Total" of all Worklog times (see attachments -- Worklog time is 8 hr and Time spent is 15 hr)? I need a report that summarizes all the worklog times for specified requests. Something like that: Requiest ID | Requester | Technician | Worklog time | How can i do it?
conversations in requests
Gents, I'm a technician. When I use Web Interface (WI) and answer to user in request, my answer will be added to request. Also you will see that you answered to user@company.com (you see field To: user@company.com in the answer) But if I use email and answer to ServiceDesk's email and user email, I will see in request only answer without To/CC fields. I.e. you can't chek, was this email sent to user. Can you please keep in the conversation original To/cc fields from email ?
Mail not Feching Exchange 2003
Hello We are using Exchange 2003 and we have enabled the user account with POP. I keep getting the following message when I save, "Failure E-mail setting saved successfully. But error occurred while trying to check connection with mail server - problem connecting to mailbox" The outgoing is fine with the same account details. The software is installed on a virtal server. Thank you Angela
Just upgraded to OPManager 9 - VMware issues
I got all my ESXi 4.1 hosts in OPManager, but I'm having some issues getting all the VMs to report properly. I had it checked to Inventory the hosts as it added them so I could see the VM's that were currently running on each host. All hosts show a couple VM's with no information. When I try to "Discover This VM" I get the error "Could not set the relationship". Some (not all) of them also got pulled in under the Server category and I'm not able to change it to VirtualDevice. I've confirmed
CLI monitor Linux get "Exception in getting the command output: Timed out"
Hi What could bee the problem with my disk monitoring Linux when I get "Exception in getting the command output: Timed out" error? CLI login is passed and another monitoring working fine it´s seems to bee disk monitoring (free disk space) and it seems to bee only 2-3 Linux server that has this problem.
IP SLA Schedule
Currenly testing IP SLA in my testbed and I have noticed that the IP SLA schedule gets removed once you reboot the router. Not a ManageEngine issue, more a Cisco one but I wanted to know if you have seen this before. Obviously with no schedule the IP SLA stops gathering data. Regards Bill
Scanning Macintosh Computers
We have version 8.0.0 of the Manage Engine software but I can not get it to properly scan Mac computers. I have tried Network Scans. I have tried local or global credentials. I have tried having the machines just at the login screen and fully logged in,. It has found some of the Mac but the bulk fail the scan. Is there a Mac OS version that does not report back the info as ManageEngine expects ?
New functionality in Change Management
Can we have a new feature in Change Management where a report can be run / scheduled to display all changes due to be completed on a day, but not completed. this would make visibility of "failed" changes or forgetful technicians easier and make teh process slightly more proactive without the need for additional resources. James Gander Gander Service Management IT Operations and Service Management Consultancy
Procedure for moving ADSelfService Plus to new machine.
I have a recent ADSelfService Plus installation (licensed in September), that I may need to move to a different machine. What process should I follow, in regards to restoring a new install from a backed-up DB, and transferring my license? Thanks.
Email Requester when priority is set
Does anyone know if it is possible to have servicedesk send an email to the requester when a technician assigns a priority to a ticket? What I am trying to do is have a auto reply template setup for each priority and give the user our SLA guidelines. For example if it is set to "Low" priority it will say in the auto-reply that we will be in contact regarding this issue withing 2 business days. Any help is greatly appreciated. Thanks!
Evaluating Firewall Analyser
Hi Guys New to the product and just digesting the wealth of info it provides. Running Checkpoint cluster (R75) and pulling in reports ok. However there doesnt seem to be any info under the VPN reports section so wondered if i was missing something. Also i have created a number of report profiles. Each profile is looking at a seperate VLAN. Some of the reports however show top host info whilst others dont despite showing trafffic etering or leaving the vlan. Thanks
Opmanager Rest Api
Hi, I would like to use the Opmanager Rest Api in a vbs script. Is it possible to add an event in opmanager via a vbs script. I tought it was very easy by calling the url. http:///api/xml/events/addEvent?apiKey=71f3a24c9aa776325b628108b44ef5b6&source=opman-winxp1 &severity=2&message=Process%20Down&alarmCode=ProcessMonitor_CPU_DOWN &entity=event_entity&eventType=Process%20Monitor%20Down But then I get the error 5005 HTTP POST request is required to perform this operation.
Asset relationships and change management
Hi Can Change Management be amended so that when the asset is entered, the Services Affected is pre-populated from the Business Services relationship? James Gander Gander Service Management IT Operations and Service Management Consultancy
SLA and KPI report by priority for the given account
Hello. I need a tabular report that gives me the following: Priority,Amount of requests,% Response Overdue,% Resolution Overdue 1 - Critical,30,2%,98% 2 - High,x,x%,x% 3 - Medium,x,x%,x% 4 - Low,x,x%,x% 5 - Planned,x,x%,x% but it have to obey the account selected, not all. I already have the following: select pd.priorityname "Prioridade", (count(wo.workorderid)) "Quantidade de Solicitações", (sum(case(is_fr_overdue) when 1 then 1.0 else 0.0 end)*100)/count(wo.workorderid) "% Atendimentos Atrasados",
Товарищи админы помогите сделать русский язык.
День добрый. Как возможно сделать поддержку русского языыка в supportcenter? какие файлы нужно редактировать? Или где хотя бы искать их.
Need to monitor Ubiquiti Unifi wifi access points via shell script - AP runs linux and busybox (ash shell)
What we are after is the status of the ath1 or wifi0 interface which can be got via ifconfig on the device. OpManager is running on windows. Not sure where to start but it sounds like we want to run the ifconfig on the device and parse the output for "up" appearing close to/within one line of "ath0" An idea of how to do this will give me clues to look at other stats from the device eg with the athstats command which gives detailed packet stats for the wifi interface. Output of ifconfig below
Custom Notification Rules
We need a way to send email notifications to some, but not all of our technicians when a ticket is assigned to them. I need a way to create a rule that says when a ticket is assigned to Joe Smith, send him an email. I can create custom business rules, I should be able to create custom notification rules.
SDP Reports about Solutions
Hello to all, do you plan to include Solutions database for use in Reports Tab? Thanks in advance.
Can't find Survey comments
Hello, I'm sure I used to be able run a report that would show the free text comments that were made when a survey was completed. I can't seem to find them now. Where would they be? Running version 4.1.0 build 4112 Thanks.
netflow analyser issue
Hi, I have installed netflow analyser 7.0 Professional. I have configured netflow v9 on my 2911 and 3911 routers, but i am receiving error :"V9 flows of unknown template are received from " and i am not able to see traffic flows from these devices in netflow analyser. I have done the following configuration : interface GigabitEthernet0/2 ip flow ingress ip flow egress ip flow-cache timeout active 1 ip flow-export source GigabitEthernet0/2 ip flow-export version 9 origin-as ip flow-export template
Operation Hours for different customers
We have a customer which we provide 5/8 support. We have another customer which we provide 7/24 support. Their operational hours are different. Is there a way to define different operational hours for different customers or contracts so that the SLAs will work accordingly? This is very important for us to achieve. Regards.
Next Page