Can you hide certain catagories from the requestor
We have a catagory and subcatagories used for internal IT use only for system maintenance etc. We have named the catagory DO NOT USE, yes users continue to pick this catagory. We have no routing rules or auto assignments on this catagory and thus tickets sit in there and SLA unless someone is constantly checking unassigned tickets (as most others get assigned to a group, etc) Is there any way posible that exists today, or an enhancement that we can hide catagories from the requesters that we
ManageEngine® Firewall Analyzer 7.4 Released
ManageEngine® Firewall Analyzer 7.4 Released We are happy to announce the release of ManageEngine Firewall Analyzer 7.4 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7021/ 7020 build to the 7400 release build. Download the Service Pack. What's new in this release? 7.4 - Build 7400 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release
Fail to login to service desk
Dear all There is a problem that I have. I have Imported all my users from Active Directory in to the service desk and all the clients are working with it. But sometimes an error occurs while they are trying to login to service desk. it gives an error message which is "Username and Password is Invalid" I am sure about the correct user name and password,and they can login with those user and pass in different computers which are joined to the domain. Sometime I have to Manually Import users from active
Is it possible to do a change request without being a technician?
We have a need within our IT dept for other members of IT to do a change request to our team but they would not be categorized as technicians, nor do we want them to be technicians because we dont want them to have access to all of the data. Of course I mean to use the change request module and not the regular request module. Is it possible to 1) as a regular requester without being a technician to create a change request? 2) as a requester to put in a regular helpdesk request and then to change
Default request template - uses incorrect 'Level'
Hi Within our default request template, we have created some new 'Levels', and set one of them to be the default within this template. When creating a new request from the 'Add New...' menu, all the values are as they should be. When we receive a request in via email however, the default value we set for 'Level' isn't used (all the other values are as they should be). Any ideas / known issues? Cheers, James
import category, sub category an item
hello, how can i import category, subcategory and item from a CSV file. I know where I can do this in SDP but I dont know how. im not sure how to setup the CSV file. can someone please send me an example of a CSV. for example i would like to import a lot of 'items' under 'category' and 'subcategory' Kind regards Robby Bron
F5 BigIP/LTM/GTM monitoring Support
Hi, Can anyone advise if they have managed to get F5 BigIP/LTM load balancers monitored under OPManager, if they have a template that they can share or better still have Opmanager support got any plans to create a default template for these devices. There seems to quiet alot of support them using Cacti, nagios etc but very little if no mention in OpManager. Cheers.
VMWare HA cluster with DRS
Hi, Have a HA cluster running. Use DRS to power off hosts for power saving. But everytime DRS powers off an ESX host in the cluster, OPManager keeps generating alerts until the host is powered on again. On the vCenter server the host is being displayed as in standby mode. Is there any way to have OPManager recognize that the host was powered off by DRS?
input length is greater than the maximum allowed length for cc
When sending mail from SD Plus ondemand, the following error is displayed for crowded CC mails "input length is greater than the maximum allowed length for cc" is there a way to bypass this
Backup Technician
We are using two technicians in SD, one recevies all of the reqeusts and passes more complex requests to the other. When the first tech is out of the office, there is no option to use the other tech as the backup. The drop down shows the tech that is out and his name as the backup. I understand that SD looks to the sites for tech membership, and if not in use it looks to group memebership. I'm not using sites and there is only one group with both techs listed, so what else am I missing that I can't
Domain controller as VM
I've upgraded to v9.2 of opamanger and we're STILL experiencing the issue of AD on a VM. When will this issue be resolved? We're quickly virtualizing our environment and need to sperate the DC monitoring from the VM monitoring is not what is expected. Thank you.
Send email when ticket is closed
I've seen some similar feature requests; I'd like to be able to specify a list of two to four users to be emailed when a certain type of ticket is closed. These types of tickets all have request templates. Therefore, I'd like to be able to create the list of email addresses in the template so that every time the template is used, the email list is automatically populated. When the request is closed, in this case an account deletion request, then individuals in my HR and facilities dept would
Display Name and DNS Name don't match
I'm still trying to get this to sync up. I had an issue where the Display Name would not update if an IP address of a device changed on a box so I switched so it would search by display name and the IP address could change for each device but it's all a little kludgy. There ought to be a way to get both a) the IP address of a DNS name to update when that IP changes on a particular machine and b) the DNS name to change the display name if a particular host is renamed. I run into problems with both
No device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer
Version : 8.5 Build Number : 8500 License Info : Professional Plus - Unlimited Interfaces License Type : Trial - Expires on 2010-9-26 Licensed to : Evaluation User Database Used : MYSQL Interfaces Managed : 0 No device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer. Listening for NetFlow / sFlow Packets at Port 9996 Output from router: KBN-SW#sh ip flow export Flow export v5 is enabled for main cache Export source and destination details : VRF ID : Default Source(1)
Technician sends task to requester
Dear all Is there any way that Technician submits a ticket to the requester through Service Desk ? For example: Technician wants to tell a requester to check or do something and send back the reply about that task.like checking Service Pack which applied in their system works fine or nor, Then after requester checks he should reply the result of that performance to the technician Is it possible ? Regards Negin
License question
Hi, Our customer is evaluating OpManger, User is going to purchasing essential license for 100 device, But I found the following message: This copy of add-on is to monitor 5 virtual hosts, the remaining 4 hosts will not be monitored using this add-on. Please contact support@opmanager.com to purchase an upgrade. Is this the restrict for evaluation only ? If there are total 10 hosts with 60 VMs. How much device license will it spend? Thanks.
Critical : Error while invoking backup
Dear Support Team, I appreciate your help regarding a fix for the following error message which appears on performing backup by manual and can't backup data by schedule. I was upgrade from 8012 to 8107 version. C:\ManageEngine\ServiceDesk\bin>backupdata.bat Starting.... Jul 30, 2012 4:46:52 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Jul 30, 2012 4:46:52 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone
Backup Technician
I'm trying to make use of the backup technician feature, but there seems to be a problem. There are two technicians, the first tech (#1) gets all of the requests and the second (#2) gets requests assigned as needed, or as a backup tech. - kind of like a tier 1 and tier 2 support setup. If I edit the schedule and say tech 1 is out, I'm prompted to setup the backup tech, but there is no tech in the drop down to select from. I read that SD uses sites to determine which tech to use and if sites aren't
Just started with OpManager and looking for Custom dashboard information
Hello, I have just started playing with OpManager and im not 100% sure of which terms to search for information on these forums yet. Ok, I found what I needed, and yes that was easy, but the main point still remains. Is there a link to a usable guide for what is possible with OpManager dashboards and widgets? One exampe of somethign easy but something I cant find would be is is possible to mask a server from a widget when I dont want that server to apear, unless its actually alarming. A good
customize dashboard
I want to customize the dashboard for SD+, I dont want my technicians to view the Requests of other technicians... regards...
Question for integration between SDP and DC
SDP has own agent and Desktop Central has own agent. If I installed the both SDP and DC together (and integrated), which agent I have to install to have full functioning agent for SDP(Asset Exploror & Remote Control) and DC(Remote Control and deploy)? Also, is there difference between SDP Agent and DC Agent in remote control? Thank you in advance. SC Jung
Do you have device templates for Alcatel 6850 and Alcatel Omni9800
Hi, Our customer is evaluating OpManger, I need device templates above, do you have them ? Alcatel 6850 : .1.3.6.1.4.1.6486.800.1.1.2.1.3.1.2 Alcatel Omni9800 : .1.3.6.1.4.1.6486.800.1.1.2.1.8.1.2 Thanks.
programically create request and servuce catalog templates
we are currently building up our incident and service catalog templates there are a lot of them to do, and some only have the odd custom field. but each is based on a different category, sub category which we want prefilled instead of the requuestor doing so is it possible to mass create templates and only change the required categories for them either via a script or db also where is the default template for service request kept
Set Email From Address to Technician
Is there a way to set the assigned technician as the reply to email address when replying to or forwarding a request? If not, we could really use that feature.
How do I have separate queue windows that I can refresh without it reverting to last queue viewed
I want to have a window/tab with My Pending Requests open and a window/tab for Unassigned calls and be able to refresh any of them without it changing back to the last queue I looked at. For example, I pickup a call from the Unassigned queue window/tab and then if I go and refresh My Pending Requests window/tab (to make sure it has transferred over), it automatically changes back to the Unassigned queue. I constantly have to switch between them all the time and it is very frustrating. I am
Email alert formatting
Hi All I am in the process of evaluating Op Manager and I have a question that I hope someone will be able answer. We have a number of F5 3400 Load Balancers and I have loaded the MIB and added it to the .conf. I am trying to configure a monitor that will dedect a pool member going down using the following OID table ltmPoolMbrStatusPoolName.9.84.101.115.116.95.80.111.111.108.1.4.172.20.50.1.80:-->Test_Pool ltmPoolMbrStatusPoolName.9.84.101.115.116.95.80.111.111.108.1.4.172.20.50.2.80:-->Test_Pool
Insufficient privilleges when logging into SD+
HI, I am using the latest version of SD+. AD integrated, users imported. I have problems with users logging in the portal. When users log in they see the message "User does not have sufficient privvileges" What is strange that after you close that message, you can continue normally. I assured the user have the needed permissions. Is this some kind of bug? If anyone has come upon this message, please let me know. Regards, Dimitar
how to upgrade from mssql 2005 to mssql2008r2
if want to upgrade the database on OPmanager, before using ms sql2005 and now want to upgrade to ms sql 2008r2. how to upgrade the DB?
Oid Math Error
I have an issue with opmanager rounding values i am grabbing rPDU total load which needs to be divided by 10 to put in amps but opmanager drops the decimal value. 28/10 =2.8(.1.3.6.1.4.1.318.1.1.12.2.3.1.1.2.1)/10 =2 i need this fixed asap Thanks, Stephen
requirements for file integrity monitoring
Hi, Is it possible to have file integrity monitoring from desktopcentral which comes under PCI DSS complaince? --------------------- Rajesh Singh
Ability to print a task
Hi, When a task is created and affected to technician to perform a work, the print option is not available under the task when it's opened. Would it be possible to add such feature like in the incident ticket? Kind regards Sutha
Email replies opening tickets
Currently we are in the first month of starting to use Service Desk Plus. When any email hits our service desk a new request is opened and a reply is sent to the requester. We don't wish for replies to previous requests to open a new request. I have found a way using the SPAM settings to completely prevent replies from opening new requests. We need a solution where a reply does not open a brand new request. What is happening: Tommy emails the servicedesk and other people are in the discussion.
Some interfaces not showing
My company is using ManageEngine Netflow Analyzer 7 Professional (ver 7.5 build:7500)….I've this netflow configure on a c6500 switch…. The problem is that some interface doesn't show up (some did)!! I have another Cisco Netflow Collector and I can see ALL interaces…. Can I know what could be the problem? Do I need to reset some service/database in the Netflow Analyzer?
Dynamic Custom Groups with Inventory Data
Hi, Would it be possible to create dynamic custom groups using the inventory data? such computer netbios name, IP address, AD objects etc... Kind regards Sutha
"Request updated" template needs to show *what* was updated
There is currently no way that I am aware of to notify requesters what was updated in their ticket in the notification email. ServiceDesk clearly has the capability of detecting what was changed because it is recorded on the History tab. Why is there not a variable to allow this? There is a variable "Impact", but it's undefined, and I'm not going to use a large scale, live ServiceDesk as a sandbox just to test a poorly defined variable. Is this functionality available?
html page
Dear all Where is the html page of login page I cannot find it could please tell the direction of it Regards Negin
How to track Microsoft CALs and software downgrades.
Currently i find it very difficult to track MS licenses in Servicedesk. Can somebody please explain how to track Microsoft user or device CALs For example lets say: We have a ms open licenses for 100x 2008CALs and a other for 15x 2008CAL. Need to track license per seat. In assets add software license, license type is Client Access License This i do understand, but what to choose on Managed Software. I can not figure out how to easily track CALs ? Second problem: I have for example a Microsoft licenses
some question for custom cmdb
When create custom field: 1.how to set a default value? 2.how to create some fields like CPU/NIC/HARDDISK? 3.how to create selection filed like "is virtual machine"? 4.how to enlarge multiline field hight? 5.assert query filter is too simple and too difficult to operate. 6.custom field sort order is random. and so on ..... can anyone contact to me ? my email is dooza@21cn.com thank you all!
ServiceDesk changing Workstation Name to IP address
Since upgrading to 8.103, ServiceDesk is changing Workstation Names to IP addresses. I checked DNS, and everything looks good there. If I run a manual scan against the workstation, it changes back to the name. Has anyone else had this happen?
essential license query
Dear Team, We are purchasing opmanager essential license for 500 devices. In our environment we have around 20 esx servers, so do we have to purchase separate license to monitor esx servers or these esx are included in our 500 device license. Regards Abhishek
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