Symbols not showing like " "
Hello All I just downloaded last version ADManager Plus 5.2 Build 5240 I just added my company name in Admin\Offices & Companies and added my company name in "Companies" tab LTD "mycompany" when i was create new user with my company information, user was created fin but it shows company information like this: LTD mycompany (without ") can you help me to solve this problem?
Cant find AD user
Hi, We have a specific user who we can not find through ADMP when we try to do a search from the modify user screen. If we browse the directory with ADexplorer the user can be found. I dont think this is a refresh issue as it has been like it for a while. Any suggestions? Thanks
Erreur sur des rapports
bonjour, sur eventlog analyzer, je n'arrive pas à accéder aux rapports, une erreur s'affiche: unsupported chart type stackedHorizontalBar3D je n'arrive pas non plus à créer un rapport, une page vierge s'affiche. merci pour votre aide. Message : unsupported chart type stackedHorizontalBar3D Stack Trace : Stack Trace is not available. Message : unsupported chart type stackedHorizontalBar3D Stack Trace : Stack Trace is not available. Message : unsupported chart type stackedHorizontalBar3D Stack
Calling for feedback on our Technical Support
Hello all, We appreciate your continued support to (y)our products that you use and we would like to make your experience better. Please fill out this short and simple feedback form which will help us understand your experience with our Technical Support team. This would help us improve the quality of support that we provide and your issues would get resolved sooner.
Network Interface with a strange name
Hello, I'm french student and I currently try your product "OPManager". For now, everything works fine but i saw a strange name on my network interface. Is-it bug from OPManager ? or configuration i had miss ? (This is my computer and it works on WindowsXP)
technician problem
hello i've a problem in the technician field, i create a technician and associate him to an account and a site then save this action. now when i go back i see that the technician is being associated to all accounts and all sites, so what can be the problem
VMware ESX Upgrade
Hi We have recently upgraded to VMware ESXi 5.0. OpManager has retained the monitoring set up for the VM's OK and I have added in the new servers. However no stats are showing for the hosts. I have checked that the password is correct. If I remove the hosts will that also remove the VM's from monitoring as well? Thanks.
Purchase Order --> Asset Exclusion
All, Is there any way to do an exclusion when receiving items from a PO? Every item received from a PO automatically gets added to the Asset Listing. This was fine when we had unlimited Assets, but now that we are limited, it's a problem. I really don't care if we have power adapters, thumb drives, or even a $5 keyboard in our Assets. But, it's filling up our Assets and we can't add more. Thanks
Multiple E-mail Modes
We are currently on SDP 8.0.0. We have two modes for E-mail: "E-mail Office Hours" and "E-mail Out of Hours". What we'd like to do is have ServiceDesk automatically choose the mode based on the Operational Hours. Is there any way to do this? I've looked through the e-mail server settings and the business rules, and I don't see anywhere to configure the e-mail modes. If this is not possible, is there any way to set which one is the default? We had been on SD 7, and it was defaulting to E-mail
Is there a report I can do for...
I want to see when user logins and logs off on the same report. That way I know how long they were using the computer. Thanks
Add subgroups in custom groups for devices.
Researching the forum, I am surprised this has not be requested already. We are a large organization, patching servers is a defined process where we have to identify a group of servers we are patching, which patches are going to be applied to the servers and a proposed schedule on when it will be performed. After much deliberation with various departments and approvals, we schedule group patching. We generally call them distribution groups, we usually have about 15 to 20 servers per distribution
Nested IP Groups
Is there any way to nest IP groups? We have several sites where we want to monitor traffic for several groups specific to that site. What we end up with is a very long list of IP groups. If we could nest the IP groups, or put them into a tree-like structure, we could have a much cleaner setup. Right now the setup for NYC, London & LA, with three-groups each would be: NYC-Group1 NYC-Group2 NYC-Group3 London-Group1 London-Group2 London-Group3 LA-Group1 LA-Group2 LA-Group3 What we'd like to see is the
Updating Site Info
We have a list of sites in our financial software, and I would like to copy it into SD+ via a daily SQL job. In which tables can I find the address, site name, and phone number?
Alert data fields go blank
First I have to say I am impressed with FWA. I have been configuring it to fit my needs and i have run into a snag with alerts. My alerts are configured correctly and I receive the data needed from them but after an hour or two those fields are blank. I am encountering situations where i need to look at past alerts but the data needed is no longer there. My question: Is there a way to extend the viewing time of data from an alert? Thanks for your patience. Brown
overview
I would like to know the difference between the MSP details that contains an account and the accounts that I can create in the software, I would also like to know how will this software work if I’ve a lot of interference in my accounts example: most of my requester have contact with most of my accounts, and most of my technicians have work in most of the sites that I have, so if you please can clear things out
User Documentation for ADManagerPlus
Hi I have been using Couple of ME Products - Service Desk Plus with Asset Mgmt, ADManagerPlus, EventLogAnalyser. The tools are very effective. However one thing lacking is the proper Documentation of these products. Most of the Help documentations are mere explanation of what one sees on the screen, which is very obvious rather than the details of them , as to what it means. For Example in generating In-active users report, none of the documents available explain about the generated reports,
Group & Technician cannot be defined for SLA
Version7009. The number of SLA variables are quire limited. Can the list of available variables be extended to include items like: - Technician - Group
AdManager templates
It starting to be really frustrating with all these different layouts for templates and that they are missing for certain objects (groups) As it is now users has one template interface and computers/contacts has another and groups is completly missing it. Please prioritize so that they all get the same layout and that groups also get the template function! I want to now that this will be implemented in next release, not your standard answear: "ADManager Plus does not support the feature that
Password Manager Trial on Ubuntu 12.04
Hello, i have a some problem with start pmp. I did everything by manual, but it's not started(/etc/init.d/pmp-service start). Enclose logs starting. Tell me, please, what am I doing wrong?
»Copy password to clipboard« for user role »Password User«
As an administrator of PMP I can copy a password to the clipboard by clicking on a little icon. Users of the role »Password User« don't have such a icon and therefore can not copy a password to the clipboard. Can I activate this functionallity somehow?
Difficulty changing passwords on Windows devices
We have multiple Windows servers all in sync with pmp; issuing verify password confirms this passwords are in sync. However when attempting to change the password to one of out own password policies or simply specifying our own password, the password change fails and we are unable to login to the system. The exact error message is: "Activity logs : 1. Access is denied. Trying to use Agent Mode : 1. Agent not installed in *servername*" Our preference is not to install an agent for password management.
Device statistics lost after upgrade... any way to get them back?
After upgrading to build 9200, it seems as though all device statistics got wiped for me. By that, I mean if I try to generate reports for my devices and use any time period prior to the OpManager upgrade (which I performed a month ago today), there is no data available. I do not remember which build we upgraded from (8100 perhaps?). Is there any way to restore those statistics? I did make a backup of the database beforehand, but I'm not sure how to restore just the statistics, or if it's at all
Monitoring Exchange
I am testing the latest version and have a few questions in regards to monitoring Exchange 2003. A credential is needed to monitor exchange. How secure is it to use such an account with administrator rights? For testing, I created a local admin account on that machine. Also, would I be able to monitor a Mailbox Store if it is dismounted? Thanks, tntrac
account site
hello I've an account with multiple sites, so how can i assign technicians for these sites while the option for the account is foe 1 site only
Survey Report Account Based
Please use the below query under report tab--> new query report SELECT wo.WORKORDERID "Request ID",ad.ORG_NAME'Account',sdo.NAME "Site",wo.TITLE "Request Title",aau.FIRST_NAME "Requester",pd.PRIORITYNAME "Priority",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME) "Request Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",longtodate(spre.CREATEDTIME) "Survey Created Time",sqdt.QUESTION "Survey Question",sadt.ANSVALUES "Rating", (SUM(sadt.RATING)/(COUNT(sdt.SURANSID)
Inventory reporting
Hi, When using the reports inventory function, and selecting Computers with/without a specific Software, after browsing to the software I need the report on, and running the report, I get a list of computers with no mention of the software at all. This seems like a pointless report if it does not tell me what version of the software is installed on each machine, reporting that the OS is Windows 7 and the service pack number is pointless unless that is what I want the report to show. Is there a way
Software Usage - Definitions of Rarely, Occasionally, and Frequently
How does Desktop Central quantify what rarely, occasionally and frequently actually mean? Is there some way I can see the number upon which this gets based off of? For instance, I generated a custom report to tell me information about WinZip installed within our network: Software Group Name Software Usage Type WinZip 9.0 SR-1 (6224) WinZip - General [GROUP] null dc.common.FREQUENTLY WinZip 9.0 SR-1 (6224) WinZip - General [GROUP] null dc.common.OCCASIONALLY
Asset with dot in the name
Gents, I have the following issue. We use dot (".") in the names of network sockets. We created network sockets as assets. All works fine, but if you open Relationships for this asset, ServiceDesk will strip all characters after dot. Can you please fix that ? See the attached screenshot.
New issue - choose asset by asset number and not CI name
Hi can you please let me know if the above is possible?, our users don't know their machines by the CI name as they have assigned 002456 asset tags and when they log a new issue all that is presented to them is the CI name Thanks
Netflow Analyzer suddenly stops receiving packets.
Everything works fine for the first hours, then it stops receiving Netflow packets and stops generating statistics. I followed the instructions that came with the netflow installer to configure my Cisco 1941. Any suggestions? Ty
ADManager Plus 5.2 Build 5240 has been Released! Download Now!!
Hi, An interesting update from ADManager Plus: AD contact object re-provisioning has been enhanced with new features like Single Contact Object Modification, Contact Modification Templates and Modification Rules in the latest release. Download ADManager Plus’s latest build, 5240, right away! Highlights of this build: Single Contact Object Modification: It is now possible to modify/update only the required AD contact object, separately, on a case by case basis. This modification can be done with
Deleting Contracts
hi. When selecting and deleting contracts from a found set of contracts, I'd like SDP to keep me within that list. Currently, it takes me to the Open Contracts list, even though my work is not done in the previous list
Force agent communication
With regards to patch configurations, specifically "missing patches"; I've created a new configuration to install missing patches, and it's downloaded the patch, deployed, and is now ready to execute. If I don't want to wait until the "install during startup" or "Install during referesh interval", is there a command I can run on the client to force a "refresh" or some communication between the agent & the server?
Switch Scan Failed.
Hi, I'm trying to add the switches to SDP and it fails. Cisco 2950 works(scanned and added) but Alcatel & private devices fail to scanned. (Both are using same SNMP protocol) (I attached the SIF file)
Free ManageEngine PingTool 3.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 3.0 - iPhone Native App for Server monitoring. What's new in version 3.0 DNS Lookup gives details of IP Address, MX Records, SOA record, NS Records and TXT Record of the websites Monitors the website performance and plots response time in an elegant graphical view. DNS Records and the Response Time of websites can be viewed from the HostList view. Servers and websites can be added for monitoring from the host list view.
Unable to View the full technician list in the technician field
Hi Support , Service Desk Plus version 8.0.0 built 8013 . with 300 technician license . My Probelm. I have created a incident template called "compliance" and added the technician field . There are also other fields added to this template. Why I want to create a new incident and I want to assign this incident to a technician , i am unable to display all 300 technician in the technician drop down list . Please help what must I do Thanks Kanten
Outlook plug-in
Hi, I seem to have a problem using the plug-in with outlook 2010 and I guess for some reason it is not compatible. Is the plug-in not under development ? One this that would save a lot of work if it would be implemented is the ability to right click a message and Create request in SCP. Best regards, Valdi Hafdal
HTML button in editor
Hi, I am not sure in what version 7910 or 7909 editing content in html was removed. Why was this removed and can you please enable it again ? This is something I used a lot when thing did not look or work 100% as I would expect. I see when I am writing this post that the button is available here Best regards, Valdi Hafdal
Problem with Simple Matrix Timespent Report
Hi, I'm trying to get a simple matrix report similar to the following. Technican Cat_1 Cat_2 Cat_3 name___1 01:30 00:30 00:00 name___2 08:30 15:30 10:00 name___3 01:30 00:30 00:00 name___4 01:30 00:30 00:00 name___5 01:30 00:30 00:00 I setup the report by selecting the Simple Matrix Report with Category on the top, technician on the side and Sum of Actual Time. However the report is not generated but returns the error "No data available to generate report. " There is data there as the Advanced Matrix
Audit chnages report
I need a report with Audit Changes of computers with filters: Change type like: "system" change details starts with: "(WORKSTATIONNAME) changed from" Audit time: las 7 days Is it possible?
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