how to modify email notification for enrollment to include logon
We have some user accounts that are used for a particular purpose/program. The first/last name and display name in AD reflects the name of the user who uses it. But, the logon might be something like OPSADMIN. When the email notification goes out letting the users know their password is about to expire, it appears to address the user by their display name, but there has been a request by a support manager to include the logon name in the email so they know which account they are needing to change
Citrix XenServer 5.5
Is anyone here successfully using OpManager to monitor Citrix XenServer 5.5 hosts? If so, any tips or hints? It does seem that OpManager monitors the console memory instead of total memory utilization (just like in ESX).
FR: Allow admins to rearrange Services in Service Catalog
It would be great if admins of SDP can rearrange Services to make them look as intended. Now this list is sorted by the programm.
VNC
VNC connections are encrypted, but are they also authenticated? In other words, for security are non-Desktop Central VNC clients prevented from connecting to the computers? If yes, where is the VNC password stored on both the clients and the server?
Multi-language Service Catalogue
I have just finished adding English entries to our request catalogue and now we require a French translation of the catalogue. I have tried using the same entry as the English request catalogue but I just end up with very long and obstructing links, so I must avoid this. Is there anyway to create a French request calaogue and assign it to a specific organization site?
support group role
hello i made seperate support groups of technicians, and i want each group to enter on his page and see only his requests, changes, problems and generate only reports related to his group. how can i do it?
preventive maintenance
While creating a preventive maintenance task can I select multiple assets in the same task because I’ve a lot of assets that have the same preventive maintenance task so to avoid repetition I can select all assets in one task
Search text
Hi, Maybe my question is stupid. Can you make a search through the text of a ticket? To explain, as if we were to use outlook and are looking for a word contained in the text field. Thanks , Best Regards Daniel
AppManager 8 - MSSQL monitor connects to wrong server
Good afternoon everyone, We have AppManager 8 installed, and I have a weird behaviour going on. When trying to create a new (MSSQL) monitor on server A, it creates it but goes to server B. Connecting to server A using SQLCMD works fine, all ip and dns issues are excluded (ping ok, connect ok on port 1433) Another monitor (windows this time) connects to and reports the right machine name. Any ideas ? Thanks in advance, Roderick McBan
ADSelfService Plus Manager edit Subordinate
Hello, I'd like to suggest a new feature, the business would like as soon as possible, but we've not found in ADSelfService Plus or other competitor software. We're already using the AD Self Service and having users update their own details through it (including our own custom AD Schema additions), this is great. However, we need the direct Manager of a user, to have the ability to edit that user's details, using the same simple Self Service tool. We realise there is ADManager from ManageEngine,
"Keep me signed in"
How would I go about removing this option from the login page? Thanks
relationship
I’ve more than 1000 asset so how can I define relationship between these assets in an automatic way or can I import it from a file for example, and how does the relationship help in assets/requests management
modify web pages
How can modify the web pages of service desk plus (not just the login page) ?
SDP Notification: ERROR : Mail fetching process stopped
Hi. I hope someone can help us with this issue. The Mail Fetching process stopped if some users send mails which includes a picture to our ServiceDesk . We can reproduce these with a user they use WinXPSP3 and Outlook2010, the mail is formatted as Rich-Text. When he send the mail to the ServiceDesk we receive the below message. Product Name : ManageEngine ServiceDesk Plus Build No. : 8100 System Error Notification An error occured while processing email with subjectOfMail : mail subject messageid
Database trouble
Hello I have recently done a new installation of SDP 8.1. on a virtual server. We have a mssql 2005 server with the database on. This server is the same as before. My problem occurs when I run changedbserver.bat to change from mysql to mssql. When I hit "save" I get this error: "you cannot configure this dbserver because the db server is compatible to build 8022 and now you are installed 8110." And after clicking "ok" it says that the service will not start. Is this because I was running an older
first link of 'infrastructure snapshot' and 'device summary' is not expanding
Dear Team, first link of 'infrastructure snapshot' and 'device summary' is not expanding. When we click on the first link of the 'infrastructure snapshot' or 'device summary' then they should expand and should show the devices in it but it is not expanding. Rest all the links are working fine the problem is only with the first link. Regards Abhishek
Request approval.
Good afternoon. We have a situation in the company that when we request approval for an incident for a person who is requesting only, that request is not displayed on the Service Desk Plus as information pending. This user only receives the e-mail and can take action through it. If the user miss this e-mail, will not approve a request until a new e-mail is sent. How I do to solve this problem? Thanks. Miguel may
GINA Successful install - Does not show up on workstation
The installation of GINA via ---> Configuration ---> Administrative Tools ---> Gina, displays the results under Installed machines as successful. However, the computer still does not display GINA at the login screen, even after a reboot.
Webpage on subnet only
How do I lock down the webpage interface where users can login, reset their password, and unlock their accounts only to computers in my subnet? For example, we want only computers in 255.255.248.0 to be able to hit http://<servername>:8888 Thanks, Dereatha Cross College of Architecture Planning + Design Kansas State University Manhattan, Kansas 66506] dac4303@ksu.edu
Gina Free - Seperate User account for unlocking\resetting passwords
I have followed the GinaFree.PDF for setting up ADSelfServicePlus using the Seperate User account as stated in the PDF: "Deploying the 'Gina Free' feature involves the process of creating a 'Separate User Account' dedicated for users who have forgotten their passwords (or) have to unlock their accounts." I don't understand the portion of directions that states "The users can access this 'Reset Password User Account' with the help of an 'empty password'." What does this mean "empty password".
Self Service Reset continues to email enroll messages to disabled users
When a user leaves a company, we disable the user in AD, but don't delete them. However, we're being told that that person's email still receives a notification to enroll in the self service reset. I don't see a configuration option to not notify disabled users. As a workaround, I tried removing the email address from the AD user properties, but the email still displays when I run the non-enrolled users report. Is there a way to allow it to only notify enabled users? Thank you!! Dana
Unassigned Tasks sends notification
Good morning, We're getting an issue with tasks notifications, when a new task is created within a request, and the technician is not assigned but the group is, it's triggering the "E-mail technician when a task is assign to them." notification. It's sending emails to technicians that belong to the task's assigned group, but the notification should be sent only to the technician once it's assigned, as in the name of the notification (so no notification sent with only group assigned but no technician).
Auto Fill Tasks
We have a couple incident templates that have multiple tasks. And we were wondering if you could add a feature that would auto fill the tasks with the Technician who is filling out the requests. This would be far more convenient than having to go through each task and having to assign it to yourself. Thanks
Site left blank - requester
WHen I imported all the AD users into SD we encounter a problem. Some users were not able to log in and the system would give them an error similiar to "The user is no associated to an account, site or region". So, what I did is go into the requester's edit form and found out that the site was left blank. When I click on the drop down menu nothing show there. How can I solve this issue? Kind Regards Julian
Unable to recieve Computer names
Hi All, We use to monitor the Network of 20 computers at from our remote Office, connectivity is done through Cisco Wireless Bridge.I have installed OpUtils 5 at our Head Office and getting SNMP details for all our devices connected with a Cisco Switch, but its only showing the MAC Addresses the computers not the Computer name and IP Addresses. I have the same setup at our Head Office and getting all the details(Computer name and IP Addresses). Let me know the possible cause of this issue. Kaleem
Hardware Inventory
Is it possible for Desktop Central to list the type of RAID controller and motherboard model of each machine being scanned?
Report Export
I would like to run a report against accounts containing all the data, including email correspondence, but cannot see an option available to do this. Please can you assist thanks you.
SDP version 8.1.0 - Mail fetching error - Mail fetching is delayed due to start time and finish time is ZERO.
What causes this and how do I get it fixed asap? Tickets are not being generated from emails.
Insert Resources (Questions & answers) programatically
I'm trying to insert "Resources/Questions" in a service request template by an external routine using this steps: - firstly, I use the API to insert the main entity (workorder table) and get the WorkorderID - then, I insert one record in WO_Resources table, with the correct ResourceID and the WOID I got from the API - finally, I insert 1 record for each question in that resource in the "ResourcesQAMapping" table, getting the questionid from the table called "questions" and the MAPPINGID from WO_Resources.UID.
when i search a new workstation, it replace an existing one
HI, I´m installing the agent in a few machines, but it detects 3 of them, then if i make a seach and the workstation is found, one of the finded before is reemplaced this new one. whats wrong here? Thanks in advance
Mount Points and OpManager
I have been looking around in attempt to find the answer I am looking for but there always seems to be something missing in the posts that are preventing me from getting to my answer. OpManager is currently running Windows 2008 with build 8723. I have another server that is running Windows 2008 with parts of Exchange 2010. This particular server has a number of mount points, one of which filled up over the weekend and causes some issues with one of the DBs stored on there. I need to be able
SoM is empty
Since the last update to version 8.0.0, Build 80035 the SoM display is not working anymore. I deleted my browser cache multiple times automatically and manual without success. In the SoM page none of the hundreds machines are displayed and i am no longer able to check agent installations. Thanks in advance for your help! Dirk
Desktop Central Configurations processing order.
Hello, We have many "Configurations" which map network drives in Desktop Central. I see that there is an option to "Disconnect all existing network drives before mapping new". Is it possible to create a configuration with the "Disconnect all..." option and then move on to another configuration with drive mappings? To do this we would need to know in which order the Configurations are processed. Thanks, Aaron
System Tools Alert
Love the ability to schedule disk checks and defrags via Desktop Central, but I don't see a spot to pop up a warning that the machine is going to reboot during the process. Your Shutdown feature itself includes the option to warn users, but the check disk, defrag, and disk cleanup do not. Unless I missed the setting somewhere...
SoM ( Scope of Management) works with errors
There is no managed client computers list and so we can't install/ununstall agent. We can't choose the "Domain/Remote Office" drop-down menu because it's blank. IE says that there is a problem in StateHandling.js module This problem was appeared in Desktop Central Server version 8.0.0.35 and goes on in 8.0.0.37 Please see attached screenshot.
Working Hours
Dear All. I am New to Manage Engine, I want to set Working Hours of My Organization, But I can't find where to set Working Hour and non Working hour. Please it is urgent . Best regards
Use online SMS providers?
Hi Its is possible for OpManager to work with a 3rd party SMS gateway provider such as http://www.textanywhere.net/? For our internally developed systems, we use http://www.textanywhere.net/ and messages are sent to as SOAP webservice requests. Or is there a tutorial on getting OpManager (running on vSphere) to work with a GSM phone, I'm confused how the Device is shared with the VM.
Cisco 2960 switch adding temperature monitor
Hi, Can you please help me on this, i successfully added cisco 2960 swith in OpManager. When we add monitor and we choose temperature we can not add this on the monitoring. What is the main cause of this? or it is a MIB issue Please advice Thanks, Joe
Redirect Request to department tech support
Hi. In my place, i have diferents departments, each one, have a technical support. I need that if a costumer of department A need tech support, The A technique receive the request. Is that possible with this system? how do i configure that to make it work that way? Thanks in advance
Upgrading to Professional
If i buy a Standard Edition license of ADManager can i later upgrade it to Professional Edition?
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