We are currently on SDP 8.0.0.  We have two modes for E-mail: "E-mail Office Hours" and "E-mail Out of Hours".  What we'd like to do is have ServiceDesk automatically choose the mode based on the Operational Hours.  Is there any way to do this?  I've looked through the e-mail server settings and the business rules, and I don't see anywhere to configure the e-mail modes.

 

If this is not possible, is there any way to set which one is the default?  We had been on SD 7, and it was defaulting to E-mail Office Hours.  After the upgrade to 8.0, it switched to use E-mail Out of Hours as the default.

 

Thank you!

 

-Ethan