Whether Multiple logins to be created in Windows
I dont have any kind of Active Directory/ similar kind of authentication in my organisation. 1. Is it possible to deploy Desktop Central and utilise all its features? 2. Will it require creation of a login with administrative privileges in windows desktops, which has a common id and password across all the desktops? 3. If it is essential to create administrative logins, can they be hidden from the users so they dont login into the special administrative login.
PatchID 300370 (Ccleaner) - Location path incorrect
Hi there I just tried to deploy the patch mentioned above, however, the download failed. I clicked on the location path in patch details but it seems that the link is incorrect (I ended up at http://www.piriform.com/). Thanks & Regards Stefan
Ticket duplication and requester notification
Hi guys, I've a question for ticket duplication. I've a ticket created by requester R1 assigned to group G1 and technician T1. I duplicated it and i did some tests. I found that if i change the requester the system doesn't send the mail notification. I searched in notification rules and i didn't found related option. After duplication and requester change: if I change group or technician the notification mail was correctly sent if I don't change group or technician the notification mail wasn't sent
Exchange Auditing
Can you design a tool to capture and alalyze exchane audit logs and send email notification, similar to how AD Audit plus works? Can you point me to any tool that will do such a task? My company is currently looking for such a software.
Embed Exchange or AD dashboards
I use custom HTML pages with embedded iframes to display various OpManager dashboards on multiple NOC monitors, as well as non-OpManager related information. I need to know how I can embed the "Exchange Server" and "Active Directory" dashboards that are included in the snapshot view of AD and Exchange servers. Attached are the dashboards I'm talking about. Any suggestions are welcome!
AppManager => SNMP => F5 BIG-IP = "Service is not Running."
When I try to set up a monitor for a big-ip device using snmp, I get an error: Service is not Running. Service is runnig. It works with Nagios. IP, mask, port, community string are correct. snmp.config and hosts.allow are set correct. I've found this: http://www.manageengine.com/products/applications_manager/troubleshoot.html#m24 It says: Reason: The Service is running over UDP (User Datagram Protocol). Service Monitoring can discover services running in only connection protocol such as TCP (Transmission
TESTING WITH TICKETS
Hi Guys, I would just like to ask a quick question. I've been assigned to take charge of service desk in our team. From time to time, I would be creating test tickets, and as much as possible I would like to limit the recipients for the notification mail when creating test tickets.Is there any way to to this without affecting all the recipients from receiving the notification mails.
MYSQL to SQL 2008 Login Issue
Just finished training and or Network Admin created a SQL 2008 install. backed up data, chgdbserver to SQL, restoredata... everything seem to go well. now unable to log on to Service Desk. Not even the admin user/pw works. What do I need to do to resolve issue.
historical data
Where can I find Historical Data/Reports in SD+? Thanks, SA
Patch "Not Applicable"
Hi, I am having an issue with deploying patches to our users PC's. We are testing deploying patches in our environment using java, specifically: 300381 and 300382. I have removed Java on the test PC's and attempted to install these updates. The keep showing as not applicable. So far I have: 1) Removed Software on target PC 2) Deleted any leftover reg keys 3) Reboot Any assistance would be greatly appreciated.
Having problem with Cisco device
Model name: Cisco 6506-E IOS Version: 12.2(q7r)SX7 We are trying to set 1 VLAN for netflow, but we are getting the 2 (1 for port and 1 for VLAN) in NFA. How can we setup the Cisco device for it? (config is attached) Additional question: 1. How can I delete or stop the previous device which from already discovered NFA? 2. How can I delete or stop the previous device port which from already discovered NFA? 3. How can I see the table of most used(traffic and utilization) port or device in a table?
Problem with OpManager Time
Dear all I have a problem with OpManager's Time It's time is one hour earlier than our time zone The system's time is fine but the time in Alarm Tab and Report Tab are not sync with server time zone Please let me know what should I do to solve it ? Regards Negin
GINA Installation using GPO does not install properly
When deploying the GINA using a GPO it installed but when you click on the Reset Password it errors out saying Application has Not been Installed properly. Created a Policy using InstalAgent.vbs Arguments: cfg.local etlogonADSelfServicePlusClientSoftware.msi; CFSVR001100AP19; 8888 Looking at: %windirAdsspScriptlog.txt% Argument from Parameter : msiexec.exe /i "cfg.local etlogonADSelfServicePlusClientSoftware.msi" SERVERNAME= ALLUSERS=1 ENABLESILENT=yes REBOOT=ReallySuppress /qn The ADSSP msi installed
Rapid SSL Wildcard Certificate
I am trying to install my rapid ssl wild card certificate. I have a PKCS7 file with the "p7s" extention I have a apache bundle, ee_x509, i1(Certificate Issuer Bundle), plesk(plesk_Bundle) all in a crt format. I have tried creating the keys using keytool -import -trustcacerts -alias primaryIntermediate -keystore selfserve.keystore -file "uhs_uga_edu_ee(X509).crt" Ckeytool -import -trustcacerts -alias -keystore selfserve.keystore -file "uhs_uga_edu_i1 Certificate_Issuer_Bundle).crt" Everything looks
Drop Down Menu Bug
This is something that should be fixed. When using Solutions "Browse By Topics", the drop down cannot fully be seen. Please see attached. Perhaps this is a known issue.
Failure: Site with same name already exists
Hi, Am trying to add the sites with same name however inside different regions, also I need to add same name departments inside different sites. Please help me in this regards as i have an assignment, Abdul Majeed
How to restore the summary reports in Scheduled Reports?
I accidentally deleted the Summary Report, which was a default report in Scheduled Reports. I'm not sure how this report was created, because it sent all the data inside the body of the email rather than an attachment.
Error: Reset Password Failed
We get this error message when users to try to reset their passwords using ADManager Plus. The full error message reads: 1. Administrator credentials in application do not match with the one found in Active Directory or 2. Mismatch between administrator's credentials in ADSelfService Plus and that of Active Directory. Any idea how to resolve this?
Drop Down CSS Error
This is something that should be fixed. When using Solutions "Browse By Topics", the drop down cannot fully be seen. Please see attached. Perhaps this is a known issue as it appears the button overlaps the dropdown menu. Someone replied to this in another post I did, without looking at the attached. Please review the attached.
Threshold for alerts
Sorry if I'm asking a very simple question or one that has already been answered, but I have been unable to find anything about how to do this. We are interested in creating an alert that monitors for failed logins for a specific group of accounts, but only want to be alerted if the number of failures is above a certain threshold. Is this possible? I have a report that shows all of their failed logons, but we would be getting alerts constantly for every failed logon. We're only concerned if they
Custom Report for incident with problem
Dear Support, How can i get the custom report for incident with problem for march 2011. regards, Ashraf.
Assiging service request to different tech groups
Hi, we currently have a problem were we want to redirect service requests to techinician groups in different countries. The problem is when a 2 user from different countries send the same service request. How can we send the request to techGroupBrazil if the requester is from brazil or to techGroupMexico if it the requester is from mexico. Kind Regards, JUlian
Creating 2010 mailboxes
Hi, We use templates in ADMP to create new user accounts and have recently moved to exchnage 2010 from 2003. I have migrated ADMP to a 64bit server and have installed the exchange management tools on the same server. When a new user account is created the mailbox is created on an exchange 2010 database but is marked as a legacy mailbox. I can change the mailbox type from legacy to user by running a powershell command, however I want the mailboxes to be created correctly from the template. Any help
[Solved] Filemonitor with Cluster
We have a SQL Server Cluster in use. Node 10.0.0.4 and node 10.0.0.5, the virtual IP of the cluster is 10.0.0.1. In OPManager we managed to create a business view to group the nodes to form the cluster dependencies (SQL Server, ...) One of our application is updating a log file every 30sec. This log file is created always on the active node (10.0.0.1, d:\log\log.txt). To monitor, if the application is still alive AND working, we want to create a File Monitor that checks the file age and creates an
View requests of other users
Hi, I want to give some users the ability to view/modify requests of other users within the same group. I know I can do this by putting users in the same department and enabling the option: "Requester allowed to view: Show al their departments requests". This howewer does not work for us as some users are part of more than one department. I tried creating a user group, which has potential, but there's no option to link that group to the "Requester allowed to view" option. Is there another
Multiple AD authentication requests
Hello ServiceDesk Plus users, We have come across a perplexing problem which the support team is working on, but I wanted to ask if anyone one else has seen this happen. When a user/technician logs on, SDP is sending multiple authentication requests to AD. The number of requests is random - we've seen as many as 37. If an incorrect password is entered, the user is immediately locked out because the application sends the incorrect credentials enough times to exceed our limit. The multiple logons show
Data Restore Problems! Data truncation error when restore attempted.
************************************************************* Backpup data : Sun Oct 25 23:45:04 MST 2009 Database name : servicedesk Total Tables : 851 DB - Server : mssql Build Number : 7508 ************************************************************* Oct 27, 2009 2:28:15 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: rootDir :: .. Oct 27, 2009 2:28:15 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: netutilsData
48 Hour Notification Of Inactivity
Is it possible to create something within ServiceDesk that will alert a technician or a group that an incident request has not been active/looked at for 48 hours?
character_connection MySQL variable
mysql> show variables like 'collation%'; +----------------------+-------------------+ | Variable_name | Value | +----------------------+-------------------+ | collation_connection | latin1_swedish_ci | | collation_database | utf8_general_ci | | collation_server | utf8_general_ci | +----------------------+-------------------+Is there a reason why this is latin1_swedish_ci? Can I change this to utf8_general_ci like the others? I'm trying to run a query that does a union
How to get all requests via API?
How to get all requests assigned to someone via API? eg) operation='GetAllRequests'&username=john Return all John's requests to see the history.
A question about email command
Hello I am trying the function of email command, and i want to set the field of requester's email. Does anyone know which name of this field is correct to set the value?
Why doesn't custom filter work for logon activity ?
I set the filter to go back a year to check on workstation login activity and it only shows the last 7 days . Why isn't it working ?
Change login form
After installation admin user is automatically predefined in the login form. How can I remove this user from the login form, and have it blank? Another issue, max. password length for admin is 10 char. How to increase or remove the limit?
AdAudit Plus
We have purchased AdAudit plus and has it operational. However, OU management notifications and GPO activities as well. Please help. I have GPMC installed on the same server and SACLs are created in Active directory as well.
Issue with emails to multiple groups
I have several groups on Servicedesk which are included on a new email request by a user. However, everytime when a certain group is included the incudent never gets created for that group. For example I have groups, A, B and C. New request emailed to group A - gets created OK. New request emailed to groups B and C (both included as recipitent on the email) - request gets created twice, one in each group OK. New request emailed to groups A, B and C (all included as recipitent on the email)
View Requests by Requester
When selecting "View Requests by Requesters," the only thing you can do from the window that pops up is preview tickets from that user. Can we please have some way of opening the full ticket from this window? Thanks
Can we add monitors for Amazon VPC?
Hi, Our servers are to be moved to Amazon Cloud VPC from dedicated individual servers. My question is that is there a way to create SNMP, URL monitors for the instances which are in VPC within both Public and Private subnets. Thanks for your help in advance. Regards, Alwin
Problem with asset page
Hi We have a problem that when we try to open the asset page it just loads, nothing happens even if you wait a very long time. We can still access the assets by searching for a asset but the InventoryHome.do we cant access. This problem as been escalating, when we started to get it was not very often and some technicians could open it and some could not. Now no one can open InventoryHome.do page. We are running v8110 on win2k8r2 with sql 2008 Any ides on what can be wrong? Best regards Peter Samuelsson
Replaceable tags in e-mail alerts on Admin Server
In have a cluster of 4 managed servers for the actual monitoring, and one Admin Server. On the Admin Server i have build groups and sub groups. When making an e-mail alert on the Admin Server i do not have the ability to use replaceable tags in the message text. This possibility is (as far as i can see) only available on the managed servers. But that is not what i want. The admin server is the place for consolidating, reporting en messaging in my opinion. Does anyone of you know if it should be possible,
Only Receiving Status 'Clear' Emails
Hi team, OpManager Build No: 9011 I have the same Notification Profile configured from my initial setup of OpManager. Lately, I have only started receiving status 'Clear' emails but are not being notified when an IP interface goes down. LINK is a shot of the Notification Profile configured. (I do not which to be alerted on anything except when a particular Interface goes down and comes back up). However, on some occasions, I do monitor service / process levels and would like to be notified the same
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