Autofill Login
Yet another problem in my 2 days of trying OpManager/Netflow. Why are they automatically loging in with the "admin/admin". Both OpManager and NetFlow. I changed the password for the admin user and no matter what the login page is stuck in an infinite loop of trying to autofill/login as admin/admin.
Incoming Call alert Not Coming for Avaya PBX
Hi, We are trying to setup a demo SupportCenter Plus system for our office. We are not able to see any incoming call alerts on the application when a support representative is logged in. Outbound call alert is working. Need help on the same.
Helpdesk - Notification Rules (Custom Fields?)
Hello, I’m attempting to customize the “Helpdesk - Notification Rules.” In the option for “Acknowledge requester by e-mail when the request is closed,” I’d like to know if it’s possible to add a custom field (in the Service Desk/Ticket itself) in the e-mailed request. So, instead of just the predefined fields ($Category, $CreatedBy, etc), can a custom “Service Field” from the Service Catalog be added to the “Notification Rules” e-mails? (And if so, what are these fields named?) Thanks in
Turn off Asset Tracking in Purchase Order module
Is there any way to turn off Asset tracking in the purchase order module? We just want to use PO for the tracking of what items have been ordered, and when they came in.
NetFlow Plugin "Oops looks like a few tables got corrupted"
Trialing OPManager/NetFlow Plug-in and well.. Not a good start. First of all OpManager can't install to an existing DB, but must create it itself. Worked out around that. Now trying to install the NetFlow plugin, everytime after install I get stuck with the "Oops looks like a few tables got corrupted. Don't worry. Run RepairDB.bat ..........." Well RepairDB.bat does nothing of use. Thinking the NetFlow plugin had a fit due to me using a different SQL Database than the installed one, I started fresh.
servicedesk 8112 hotfix failed
last friday we upgraded from 8027 to 8111 with no issues. today we noticed 8112 (hotfix for search issue), decided to apply it but the upgrade failed and my options were to restore from backup. i'm currently restoring back to 8111 (hopefully it works), but what log files are needed for you guys so the error can be fixed? thanks
Delete all the departments
Hello, i was wondering how can i delete all the department names The problem that i have some that are in grey and are being use by another module. I want to delete them so i can import the new and improved AD. Is there a problem? this deletion will affect something? Thanks! Andrei
Report Needed - Average Time to Close Ticket by Month by Request Type
Need some help in producing a new query report for Average Time to Close tickets by Month and by Request Type.
Need help on SysLog Rule - Match text using Regex
Hi, I would like to exclude OpManager from triggering alarm by putting some "matching text" in SysLog monitor. So i need some help on Regex to exclude certain words / string from the syslog messages. E.g: Invalid response packet from host - LINE 1 This is testing message - LINE2 How do i exclude "Invalid response packet" from triggering alarm? From the example given in help card, i can do ^(?!.*Invalid).*$ but i want it match "Invalid response packet" After that, how do i exclude "testing message"
HOW TO SET AN AUDIBLE ALARM FOR CPU AND BANDWIDTH OVERFLOW?
Good Mornning, We are monitoring routers and switches cisco and what we need to do is to set an audible alarm which sounds after CPU PROCESS and bandwidth interfaces overflow a defined threshold. Can somebody tell me how to do it, please? Thanking you in advance. Attn. Roger Majo
Folder size monitoring (increase or not)
Hi all, I wanted to know if there's a way to monitor if a folder size increase and raise an alerts if the size doesn't. I've found this topic and I hope that something have been done since last 5 years in OpManager. https://forums.manageengine.com/topic/folder-monitoring Regards
Netflow Analyzer 9.6 flow storage for unmanaged flows
We have NFA 9.6 (build 9600), and I've noticed a large flux in disk space from day to day. So the question has come up, "is NFA also storing data for unmanaged interfaces, or does it solely log data for managed interfaces?" The reason this comes up, is we're using a mirroring server to redirect netflow from 1 IP address to serveral others, one of which is our NFA server. The mirroring server isn't able to limit the flows to NFA by device, rather it's an all or nothing setup. We want to make
Interface status down after i select interface to monitor Bandwidth
After i have select interface for monitor bandwidth when i change to main page of bandwidth monitor it have show all interface that i select.All interface on this page show status down. But at the physical interface on device is not down. and you software cannot harvest data from my device. You can see the pic on attach file for more detail
IP Address Manager
Ive created custom colums in order to identify certain things in a IP/Host over a subnet. For example, username, date, hostname.. After next subnet scan this fields goes empty every single time, and after some researching we have found that the host IP is being removed and rediscovered each time. Why is this happening? ARP table in router is ok, IP is responding. Salutes
Get data from web service / API OR Integration tools
Hi, I need a feature in Application Manager that get data via web service or api or database query to show in any web pages (sharepoint web part or asp.net and ...) Thanks in advanced.
Take our quick survey on Storage Area Network (SAN) monitoring
As part of our continuous efforts to provide you better real-time visibility into application performance, we’re working on enhancing our storage monitoring module (SAN & NAS). We’re planning to provide built-in support for major storage vendors like EMC, IBM, NetApp, Dell, HP and Hitachi. That would mean keeping tabs on the performance of applications as well as storage devices from a single management console. A connector to ManageEngine OpStor was our first step towards this goal. Now we want
export requesters
hello i need to export the requester list from SD+ with all the information they have (id, department, phone, site,.....)
Execute a program
Hi There I am completely new to this so bare with me! :) I have Opmanager installed on a xp machine. When I try and setup a alarm prfile to execute a program it doesnt seem to run. below is the input. im sure something is wrong and its user error. Command Name :C:\notepad.bat Cheers
Call Log Suggestion
One suggestion or the future. Once a support file has been created for ManageEngine we get an automated reply to confirm; "Your file has been uploaded successfully to our server. We will contact you as soon as possible" But there's no call reference number included? Once a support engineer follows up the automated email with a response the call number is included but could I make a suggestion that a call reference is assigned from the initial automated response? It makes things clearer when
OpMgr stop collecting data on Linux after server rebooted
Hi We have scheduled one of the server to reboot on weekly basis. Right after the server rebooted, OpManager stop collecting the data - doing test monitor also failed. Test credential is success. Please help to check further on this. -- Regards, Anandharaj System Engineer (Unix / Linux)
Ability to show planned maintenance on TV/Wallboards.
One of the things we would find really useful would be to be able to goto a URL which doesn't require login which then displays a list of planned service maintenance activities due to be carried out that day/week. Within our business we're now using TV screens around the company to update staff, and we currently have to do this manually
WorkLog Customization
Hi there, I am wanting to customize and change the some of the fields in the Add Work Log screen and increase the default size of the Description text box to atleast 3 times its size by default. I want to remove the following fields completely: "Technician's Cost per hour ($) "incident Cost ($) Can anyone please assist. Cheers. Tony.
Leave type schedule for approval tickets
Dear all There is a question That I have Technician A is on leave for example for one week and there are some tickets which come to him. I set the leave time and Backup Technician during those days for him but there are some tickets which require his approval to send to the respective technician. With this configuration those ticket remains in Technician A' list which I don't want Could you please tell me What should I do to not to do it manually? Regards Negin
Move Reply/Forward buttons in conversation threads
Hi, Could someone please let me know where the HTML/XSL can be found which creates the Reply, Forward, View History, Split as New request and Delete buttons in the incident conversation threads? To be perfectly honest, I've given up waiting for you guys to move it to the top of each reply (like any normal email client) so I'd like to add it myself for our system. I'm sure I can find it myself, but I thought it'd be easier if someone there was able to let me know. Thanks, Andy
Fully patched systems show up as vulnerable
I have systems that show they are vulnerable and need MicroSoft Patchs (105 total) but the computers are fully patched. Desktop Central was installed 8/10/12 and the last scan in the Highly Vulnerables list also shows 8/10/12. I need to schedule this scan but have not found out how. The systems were checked yesterday and they perform automatic updates. Interestingly, these systems show under the inventory report that the last successful scan was 8/30 and they showed 8/29 yesterday. What am I overlooking
Conversion from kbps to Mbit/s -> Gigabit/s
Hello, is there a way to change the speed rates which are displayed left from the graphs from kbps to Mbit/S or Gig/s Thank you. Greetings, Chris
Software usage
Hi, we are trialling Desktop Central as a possible replacement for LANDesk Mgmt Suite. Software usage reporting is critical to us, and whilst this product reports on usage a the Software level, no matter what I do, at the computer level software usage is always reported as UNKNOWN. The software compliance reports are only based on installed vs # of licenses. I also need to know if software is installed, is it being used, so we can harvest unused licences back for reuse. Why am I only getting UNKNOWN
What are the difference between CMDB and Asset management ?
Hello, Is there any relation between Products and CI Types (on CMDB) ? When I need to add a new asset (a printer for example), where should I go ? Should I need to create a new Product and then create a new asset of this product ? Or should I need to create a new CI from CMDB ? My version is 8.1.0 Thank you.
Apache version
Hello, With the newest hotfix, 80039, what version of Apache is being used? Thanks a bunch! Gary
Email response to ticket functionality
I am trying to understand the email conversation and re-open ticket functionality. I have done some searching on the forums and understand that once a response is made to a request via email from the requester, the response is not added to the request, it will just create a new ticket based on the response. Is that correct? Can emails convos be added/updated to requests by making sure the request ID is in the subject field? Also, because of the above I have put in the spam filter in the Mail Server
OpManager SQL DB Creation
While installing OpManager you are given the choice to use a MS SQL backend. Unfortunately, the installer won't allow you to use a pre-created database. It has to create the DB itself. The default created database uses terrible initial size and autogrowth settings. I don't want Manage Engine to tell me what use here. How can I pre-create the database and just let the installer populate the tables without having to let it do the actual DB creation?
business rule data model
is it possible to get the data model for the business rules, I mean, the tables where the sql query is stored to check if a request match with the criteria specified in the business rule definition I've discovered so far rule_selectquery rule_wofield rule_wostate ruledefinition rules but not the query definition to trigger the action defined in a BR thanks in advance
After upgrade to 9200, "Consecutive times" no longer respected for threshold alarms
We've got most of our alarms set to go off after threshold is violated 5 or 6 times in a row. After update to 9200, alarms get activated after threshold is breached JUST 1 TIME.... This is generating a lot of false alarms for us!
Maximum capacity of request description
Hi, What is the maximum capacity of request description? Thanks,
Selective notifications to requesters on SDP 8.1
Is it possible to configure selective notification in SDP 8.1? For example: Set a business rule to the arrival of an email. I need to create the ticket but do not send notification to the applicant and also send notification of closure or resolution. Note: It is only for a particular applicant, for all other applicants are kept all notifications. Thank you very much, Mauricio
Using the NetFlow Analyzer to log network HTTP requests
I am looking for a solution to monitor internet activity of the users on our network. I have our firewall already under monitoring in OpManager and can easily turn on logging for all HTTP requests. I was curious, can I use the NetFlow Analyzer to generate a list of sites visited? If so, what would I need to do? Ideally I would like to be able to see the source IP, destination hostname/IP, and length of the session. Thank you.
Opmanager time problems in reports
I am running OPManager in my environment but I am having a time problem. My System on which I have install OPManager is having a correct time in PST. but OPManager is showing its time in ACT. Kindly guide me how to change or edit the date and time settings in OPManager. Treat it as urgent because it is directly reflecting my uptime reports. please see the attached file of time problem as i need PST time Waiting for your urgent and positive response.
requests not pulling data
requests not pulling Data for some technicans
Request has 2 different request numbers
A request was set up with one number, and email reply within system came back with a different number. Please investigate and advise.
Access to a Technician's tickets
Hi. Just saw behavior in SDP that leads me to believe that when a technician is demoted to a standard requester, they can no longer see tickets that they generated as a technician. Can anyone corroborate this, and if it's true how can the issue be rectified? I'd like to change a technician into a requester, but I want them to be able to see all the tickets they created as a technician. Thanks
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