Notification Rules - Assigned by Request Mode
Hi, Is there any way that you can create a new notification rule, which will depend on the request mode? We currently have a a number of SLA's which are different if a phone call is logged to a email logged, which require a different notification to be sent automatically when the request is logged. Thanks
Change catagory/ subcatagory
Where are the relationships defined? When I select a change on a switch category I can not see any subcategories or items to select? -Dan
Migration has not started as Data is Improper - Service Desk Plus
Hey all I am trying to upgrade from version 8.0.0 Build 8027 to Build 8100 so I can then upgrade to 8114. After shutting down service desk and trying to apply the update I get the error - see attached screen shot. Any ideas?
If a windows service is up again, How can I get an inform form OpManager?
I got a service down notification when a windows service was down I also need to be notify when the service is going to up. What should I do in OpManager ? Thanks
Linux
hi I want to monitor my linux servers in OPS MANAGER. My opsmanager was setup in windows. do you have document i read to setup linux monitoring in ops manager. I
Is there an XSD available to validate audit xml files
I have a workstation report in proprietary XML format that I wish to somehow import into SDP. Using XSLT I am transforming the proprietary XML into what I think the XML format of SDP's stand alone workstation audit is. The XSD I am using is generated from an XML Editor, using a sample stand alone workstation audit I generated via ae_scan.vbs. Because I don't know exactly what format my XML needs to be transformed into, I am having difficulties importing my transformed XML into SDP. The sysout log
Group reports from multiple domains
I have one parent domain with a child domain (both of which are configured in ADMP). Some users in the child domain are members of security groups that reside in the parent domain. When I run a report of that group's members, it only includes members of the parent domain. How can I run a report to include both domain members? Thank you! David
Nested group membership report
Does anyone know a way of running a report showing all the members of a group, and all the members of any nested groups?
Is it possible to show netflow data just for ipv6 traffic?
I see netflow analyzer system began to accept ipv6 netflow data in 2011. The ipv6 netflow data is saved the data in the mysql database but it can't be presented from the website. Has any one tried some mysql database programming to present ipv6 netflow data alone? Thanks!
Changing interface bandwidth to a lower value than real bandwidth will cause tx or rx showing zero
Our customer has a 20M MPLS lease line, he complains that when he change interface bandwidth to 5M , the traffic graph stop graphing. I created a test environment to simulate his problem , and I found when the IN traffic was over the interface bandwidth we set, it shows IN traffic is zero. see the attachments graph1.jpg. In graph1.jpg ... tx/rx interface bandwidth are both set to 100bps.( for testing) I generated traffic using snmpbulkwalk to generate an unbalanced traffic pattern.
App manager crashes and restarts on server when trying to access SMS server settings under admin
Previously app manager was co-hosted with op manager and I assumed the issue was that that op manager already had exclusive access to the SMS modem. Now that I have migrated app manager to its own host with its own modem, the same behaviour is exhibited. What logs would be helpful to diagnose this issue? The modem model being used by each product is the same and I was able to select a com port when first installed but the crash happens every time I try and get back into settings from then on. http://www.postcarbon.org
Mailbox Account Properties (error when run the task)
When I try to run the task "Mailbox Account Properties" I get an error that is close to (unable to create MAPI profile Please make sure that the user provided has a valid mailbox) any ideas?? (the user does have a valid mailbox??) Thanks.
The server is unwilling to process this request
During Reset password on wizard ,after received verification code & set new password,user see notification : "The server is unwilling to process this request "!!!!!!!!!!!!!!!!!!!! how to solve it?
trial period for netflow analyzer is just 1 hour?
I installed the netflow analyzer 9.7 today for evaluation. From the dashboard, all the information about the netflow from one of my test router has been fine for 1 hour, then all the interface speed became 0. I thought the trial period for netflow analyzer is 30 days. It worked for just 1 hour.
Account Expiry
I want to send email to user/Manager when account expires
clear formatting button
Gents, Can you please add 'Clear Formatting' button in the text Editor in all edit forms ? It's similar as in the Microsoft Office 2007/2010. I see very very very often a bad formatting text after copy-paste. Different font sizes, colors, etc. It's really annoyed. Thanks
Stops Monitoring some devices
Hi, I am still in 8812 version and would like to understand if the below problems was notified before and if there is any enhancement in 9200. From time to time some devices (all kind of devices: Routers, Switches, Servers, UPS, etc.) are not monitored anymore. Looking on the device snapshot page the only monitor working is the availability one. All other show N/A. I have done a Password check (in reality this is SNMP check and it has passed on all those investigated). Doing UNMANAGE / MANAGE doesn't
The Password Manager Pro service terminated unexpectedly
I installed a trial version of PMP few days ago and the service won't start now. It crashes few second afterward The Password Manager Pro service terminated unexpectedly. It has done this 3 time(s). PMP is installed on Windows 2008 R2. I am also getting 3 myqsl errors. Log Name: Application Source: MySQL Date: 01/10/2012 10:43:46 Event ID: 100 Task Category: None Level: Error Keywords: Classic User: N/A Computer: srv03.domainname.com Description:
how to add local user accunt to PMP
When importing all of my member servers into PMP as a resource, I"m trying to add the local Admin account for these resources. I've tried using under the username field: .\username, or local_machine_name\username. Neither of them will work. What is required to add local user accounts in PMP? thanks robert..
Local administrator on domain servers
I first add a resource type “windows domain” and then add administrator user account to this domain. I import all domain servers using “Import from domain” and Schedule a daily import. All servers have a local administrator account with the same password. How Can I configure the same password on all domain servers? How can I reset this password? Eyal Saadon
Question about Free Edition of ADAudit Plus
Hi, I am new to this software and I have a question. while I was looking at the manage-engine site about ADAudit it was written that the trial version works for 30 days and after that it will automatically revert to Free Edition. I have 1 Domain Controller and 2 File Server, I want to know after riveting to Free Edition do the DC and File Servers still working through ADAudit ? And could please tell me what are the abilities of Free Edition? I would be glad if you answer my questions Best Regards
Using PMP to remotely reset passwords on switches/routers/RSAs over SSH
Is it correct that PMP can be gven instructions about how to reset passwords on a network device and set this up to automatically change and update the database?
ADSelfService Plus 4.5 build 4550 released! Download Now!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4550, armed with some major security enhancements and fixes. Enhanced: Heightened security against ‘Cross-site scripting’, ‘CSRF issue’, and ‘Denial of Service attack’. Encryption of database passwords for enhanced security. Checkbox to control the default value for drop-down menu in ‘Self-update layout’. ADSelfService Plus GINA is now compatible with 'Chekpoint Full Disk Encryption' client
Consider Notes Addition as First Response - Option not presented
Just upgraded from 8107 to 8114 and encountered the new feature ( not sure which release provided it ) that a prompt for "Consider Notes Addition as First Response" is available when adding a note against a request when the request is open. So If have request open and from ACTIONS option choose ADD NOTES and there are no responses against the request the prompt is shown at the bottom of teh add notes page. However if that same request is viewed from the Request list - My Open or Unassigned for
Categoreis and Subcategories?
I need to create a various categories and subcategories. I'd like to make the subcategories 3 layers deep. Example: Webconferencing (Main Cat.), Information (What the user is requesting), Administration (What need is about), and Set Permissions (What the agent is responding with). Is this possible? I only see 1 layer deep... Assistance is appreciated.
Not getting Event Logs
I thought I had followed your instructions for getting Event Logs from my W2k8 servers, but there are none. I used the Quick Configuration Wizard to associate my servers with the event log rules. I've forced errors into a few servers, waited for the post to cycle & there are still no event logs in OpManager. Is there some special smoke & mirror technique for getting these from W2k8 servers? Do I need to do anything to the event Log Rules, or can I use them as they are? What type of Windows account
Unable to fetch Requests from ServiceDeskPlus through OpManager
I have Integrated OpManager with ServiceDesk Plus. but there is a problem. In The Server Details while I click on the Device Info's Options for the "Asset Details" , "Installed Software" and "Active Process" the information will be given too me but for the rest of them like "Hardware Details" , "Audit History" , "Requests" and "attached assets" it won't give me any data and shows the below message: Unable to fetch Requests from ServiceDeskPlus. Possible Reasons Check whether the device is added in
OPManager: Restore of config files
Hi, We are running OPmanager 9, build 9200. On a test probe, i have played a bit around backup/restore to a new probe. For the database this works fine. Using mysql. The question is regarding the configuration of the probe. Under the bin/backup folder i find a BackupConfFiles.bat file, but no RestoreConfFiles.bat. How am i suppose to restore the zip file generated by the BackupConfFiles.bat? Regards, Svein
Unified Console ServiceDesk Plus and OpManager
Hi, is it possible to create unified console in ServiceDesk Plus and OPManager in one console / dashboard ? thanks, fanky
Roaming user profile - NTFS permission
Whend trying to move user profiles from server A to B ADM comes up with message: [09:02:17:166]|[09-18-2012]|[TechAudit2102]|[INFO]|[533]|: **************************************************************| [15:31:51:071]|[09-25-2012]|[TechAudit2102]|[INFO]|[747]|: User Modification| [15:31:51:071]|[09-25-2012]|[TechAudit2102]|[INFO]|[747]|: **************************************************************| [15:31:51:071]|[09-25-2012]|[TechAudit2102]|[INFO]|[747]|: Task:Move ProfilePath| [15:31:51:071]|[09-25-2012]|[TechAudit2102]|[INFO]|[747]|:
HardDrive Health Monitor
Hi, Does OpManager8 monitor the health of the hardware s? There are 12 RIAD Hard Drives which I want them to be monitored by the OpManager and any time that One of them got problem or for example burnt it alerts me about that hard drive, I dont want to be alert just the time that the system is up or down. How can I configure this? Best Regards
APM Deployment
Hi All, Well please advise as per the best practice for APM implementation, we have almost 1K monitors with ADD-on of (SAP, ERP, EUM,), please help me on my below things 1) Use Physical or Virtual HW 2) As per the monitors and plugin advise the HW specs (We Almost have 20 SAP servers, and 30 Oracle9/10 etc) 3) For back end which database i will SQL server or MY sql 4) Is i can install other ME package Ex: Opmanager/Device Expert/Netflow Regards Adnan
Can NMON files be created via Manage Engine ?
Dear All. As far as Managing Engine can provide PDF file reports from the report tab for each server, Can it create NMON files ? A company wants NMON files of each server to generate specific information and statistics. Please Guide me if Managing Engine can provide NMON files. Best Regards
Linux Enterprise 3 SNMP Setup
Hello, Can anyone help me? I need to setup the snmp agent on a Linux Enterprise 3. I want OPmanager on a Windows machine to monitor the Linux machine. I currently have OpManager monitoring Windows machines but now want to monitor Linux. Can anyone help me with the setup of Linux. Below are the versions on snmp on the machine currently. net-snmp-5.0.8-11 net-snmp-devel-5.0.8-11 Thank you
Net Flow Best Practice
Hi All, I am new in this community, we are planning to bring Netflow on board so please help me for the below listed quereis We have almost more than 65 - 75 remote locations, and we are expecting to receive traffic 350 - 400 interfaces with Addon on IPSLA, NBAR & CBQOR Shall we deploy the Netflow as standalone or we can deploy with Opmanager ? Will it be better to deploy on Windows Server or Linux Server ? If we use Windows server which database is recommended MYSQL OR MSSQL ? How we can calculate
Service Pack 9200 for Op manager
please can you help me we use Op manager ver.9, build number 9020 and we want to update service pack to 9200 first : can we do it even licenses expire. second : can any body help me and give me the steps to update service pack 9200 please answer me ASAP Thanks
Need to change OID for a check
Currently we have a check for a Cisco ASA 5500 Series for Firewall CPU Utilization. Currently the SNMP OID is : .1.3.6.1.4.1.9.9.109.1.1.1.1.5.1 by default The check it is coming back with is; "Firewall CPU Utilization is 4294962%, threshold value for this monitor is 60%" We have identified that the correct OID for this is actually 1.3.6.1.4.1.9.9.109.1.1.1.1.8 What is the best way to change the OID for the check on this device?
Cannot login
I have enabled SSO and AD Auth in SD+ and cannot login via AD or local. I followed a post to reset administrator password but still can't login.
Average disk per second needs answer to .000 vs. integer that is currently reporting
Anyone know how to get this counter and other like it to report up to 3 decimals? Avg. Disk sec/Read.7 D: WMI Avg. Disk sec/Read is the average time, in seconds, of a read of data from the disk. I am getting an integer (0) for everything, testing successful. Perfmon reveals it averages 0.003 Thanks in advance.
REST API used for iPhone App
We will be developing an internal iPad that will allow our technicians to view requests from the ServiceDesk application. I was wondering what REST API or SQL queries you were using for the publicly available iPhone app?
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