Solutions Page
Hi, Is there a way of editing the solutions page to look more user friendly, like the "service catalog" page. Is there a way of putting all the solutions in to categories. Like having all the topics listed across the top so the user can see easier where things are, rather than having everything listed in date order. many thanks
NetFlow and Opmanager
Hi All, Is it possible to analyze the traffic, we can use the Dedicated Network card, because i am planning to put OPmanager & Netflow on the same box Regards Adnan
The IP groups data doesn't add up to the total traffic
Hi, I have configured Netflow on routers across my network WAN. I have configured some IP groups on the Netflow server. The issue is that when I add the traffic from Individual IP groups it comes more than the total traffic passed on that interface. This negative data is around 35% of total traffic. I have made sure that all the IPs in these IP groups are different and are not repeated. Also these are only destination IPs and no Source-Destination IP pair is there. Can you suggest what might be
Can we see only our requests?
Dear, I'm trying to create all requests for a specific group (service desk), but other groups can see all requests (for example, group DBA). How Can I do this? I've put a rule and the request is being grouped correctly, but everyone can see it. Thank you! Regards, Felipe
Import Asset
Dear All Does anyone know where to find the Import CSV options for assets. Kind regards Michael
My SDP has stopped responding
Good morning! We are deploying the SDP in the company I work for, was already using the SDP a few days. Last Wednesday the system reported that it had expired, on Thursday the SDP failed to open more. When you try to run the SDP by CMD on the way -c:\manageEngine\ServiceDesk\bin\run.bat-the same error message reports to me 519 (Registered period has experied). How should proceed? Att, Epitácio Gomes Jurong Shipyard Aracruz
Scheduled Backup Cleanup
In 8111, Cleanup of Scheduled backups was introduced. When does this cleanup process occur?
Dependent Device
Hi. I'm trying to monitoring a complete application. This application have four sub-groups and each sub-group have different monitors. The application availability depend to a Data Base, then if the Data Base is down all application is down. I try to configure the data base like a dependent device but the DB isn't in a group. Do this configuration appropriate? I have my DB down but my application is up. I didn't include DB in the sub-group because this affect my availability report. This is the configuration,
Netflow/DeviceExpert Same server
I saw a post with someone asking this same question they said they got it to work but never gave any info as to how. So is there anyway i can run both Netflow and DeviceExpert on the same server? If so could you kindly point me in the direction of a doc I may use. If not please let me know as well. Thanks for all your help
Survey satisfaction level calculated?
Can you explain the following: deno = surveydetails count * surveyanswers count nume = surveyperrequesttext.overallrating ans = (nume/deno)*100 I would like to understand how the satisfaction level is calculated? I don't quite understand the above formula. Thanks.
Attachment sorting
Is there a sorting that should be applied to attachments added to a ticket? It seems like it sorts differently every time you view a ticket.
reccomendation for monitoring of enterprise firewalls
Hi all, May i know if firewall analyzer or is there any manage engine product that can monitor various makes of firewalls just through a single console? Would like to be able to monitor event logs, firewall syslogs, firewall health status, IDS/IPS logs. Pls advise. THks in advance.
Configuring MIB for application
Hi All, I would like to receive SNMP traps from an external application. I have copied the MIB files to the /mibs folder. In Opmanager, under Admin > SNMP Trap Processor > Action > Load From Mibs. I have loaded the MIBs. What do i need to do next? Do I need to associate the MIBs to the server? Thanks.
Highlighting incidents that are approaching violation
Hi Everyone, The Help Desk dashboard there is a graph that shows you the number of incidents approaching violation. Is there any way to place a visual representation against each ticket in the queue that meet the approaching violation criteria? E.G having the incident text red in the queue view for all that are about to breach in the next 60 minutes. Whilst the dashboard it great most of my technicians do not look at it and spend all of their time in a request or the request queues. Thanks
Email Subscriptions for Updates
Hello, We are currently using ADSelfService and ADManager Plus and I can't seem to find a link where we can subscribe to receive emails for any updates with the application. We want to make sure that we're staying up to date and those automated notifications will definetely help us. Thanks!!
Own email account for each business unit!!
Hi, I tried email settings for 3 business units and faced an issue that I can only set one account for entire business units. This means I can only fetch emails from one email addresseven though each business unit has its own email address. Email aliasing could not help this one since my exchange server was using Global Address List. This caused me to create 3 accounts (Let's say test1, test2 and test3), then forward all mails in test2, test3 to test1. This solved my problem for now. However,
admin account password reset - linux - version 9.2
is there a way to reset the admin password?
MDM Final Release
Hi, i'm interesting about MDM in Desktop Central. Can I know when the Final release will be out? Thanks
Can't add Column Resource Tag to Asset view
On the asset overview page I can't add the column "Resource Tag" which would be quite helpful. *edit: Just saw there is already a feature request for this: SDF-27448 Resource Tag option is required in column chooser of all asset list views. I would still class it as a bug because it makes the product almost unusable when working with Asset Tags.
Service Catalog in the Professional Edition?
Is the Service Catalog in the Professional Edition of SDP? If it is, I can't find it - all I have is "Service Categories".
Getting Error Occured Message when upgrading
I am getting an Error Occured message when upgrading from 8112 to 8114. Clicking on view log presents a blank dailog box. Any help will be appreciated.
Sharing solution knowledgebase between business units
Hi, I would like to know if it is possible to share the solution knowledgebase between business units. Is there an option to do this or do I need to run a commnd? As it is now if I create a new business unit, it starts with a blank solutions knowledgebase. I would like to, at least, copy default knowledgebase to a new business unit Best regards, Allistair
Import SSL Cert from Comodo - .pfx
I've been trying to get a cert working for ssl on our manage engine client for a couple of days now. We have a pre-existing cert with comodo so we decided to use that. Unfortunately the cert we were given was a .pfx which doesn't seem to be compatible with your keystone tools, we manage to export a x.509 .crt file on a server using mmc and the certificate manager. However when i use the recommended comodo lines from the SSl page in self service i'm able to create the keystone however when i edit
PMP syncing with AD
I have setup syncing between PMP and AD, however every time it syncs it updates the description field in PMP with "Resource imported from domain: ___" Is there a way to enable syncing without it overriding the description?
SAML2 single sign-on in SDP on-premise
Hi, There is a functionality that we will apreciate: single sign-on using SAML2. I can see that it is available to the on-demand platform ( http://ondemand.manageengine.com/service-desk/ad-sso-integration.html ) Is it scheduled to be integrated on the on-premise SDP? Thanks
As a privacy safeguard passwords that are sent to applicants in ServiceDesk Plus so you do not see the other members of the support group?
Some service requests involve the creation and sending of passwords to the applicant from ServiceDesk Plus. I need these passwords are hidden for all technical support group except for the technician assigned. You can have a field for this purpose?
OpManager broadcasts causing FW alerts
I have OpManager with the NFA plugin (Build 7400 {SP-7.0+SP-1.0+SP-2.0+SP-4.0}. I have noticed in my FW logs a lot of warnings and I've traced them down, done a packet capture and found that OpManager is blasting broadcast messages at an alarming rate (in the below example, in less than one minute, 112 were generated and of those only 4 were not from OpManager) 1: 13:39:26.091044 10.1.0.43.137 > 10.1.0.255.137: udp 50 Drop-reason: (sp-security-failed) Slowpath security checks failed 2: 13:39:26.840822
ADManager Plus - Adding colums to 'Delete Users' Window
Hello Currently when deleting a user, in the user selection screen we have the default columns which are as follows Full Name First Name Logon Name Account Status Last Logon Time Distinguished Name We require that additional columns are added to this view such as Office Name. Is there a way within ADManager that we can select the columns to be displayed in this views? Any help would be appreciated Kind regards Mike
Hot Fix Released 25th Sep 2012
We released a hotfix that contains the following: API Enhancements We have provided new APIs for the bulk operations on requests: Pickup, Assign, Merge, Close and Delete. You can view detailed information here. Bug Fixes: The following issues are fixed in today's hotfix: When a request previously assigned to and viewed by a technician was changed to ‘Unassigned’ by modifying the site or group, the request subject did not appear in bold in the Request List View. Change approver when clicking on
Web Alarm doesn't work for CCTV view
We have OpManager CCTV view running on a big widescreen TV in the middle of our office, would be great if we can have the web alarm sound from the tv. I've noticed the Web Alarm displays in the top menu, however in CCTV view the top menu is not displayed so there is no Web Alarm. Is there a work around?
Problem List
For some reason it didn't post my last topic so might be a risk of double posting! This is my first time with OpsManager and here's a list of problems I'm experiencing with the product. If anyone has a resolution or if it can be added in a future release that'd be great: 1. can't assign a URL monitor to mutliple devices 2. quick configuration wizard isn't quick 3. templates limited to only performance monitors 4. unable to assign multiple services to multiple servers 5. constantly required to login
Iphone - can't login to SDP, error 501
As in topic. Any help ? BR M.S.
Approval
Afternoon, We are trying to setup a Service Catalog request that requires approval before assigning. I have it setup to the point that it requests approval and once the approver does approve it the request just stays in unassigned status. Now I have tried doing this with both defining the Technician during creating the request as well as defining a Group when creating the request. Neither option makes a difference. Also under the work flow tab I have checked "Send Approval notification automatically
Op Manager Deployment
Hi All, I am new in this community, so please advise as per your experience We are deploying the Opmanager, Device Expert, Netflow (With Add-on), Please recommend as per the best practice, We have almost 1000 Devices with Server & Switches , almost 300 interfaces for netflow Use Physical or Virtual Box ? Shall i install all the components on one Server ? Use SQL SERVER OR Built-in Database(MySQL) ? Regards & Thanks Adnan
Whether multiple logins required in windows for servicedesk plus
I dont have any kind of Active Directory/ similar kind of authentication in my organisation. 1. Is it possible to deploy servicedesk plus and utilise all its features? 2. Will it require creation of a login with administrative privileges in windows desktops, which has a common id and password across all the desktops? 3. If it is essential to create administrative logins, can they be hidden from the users so they dont login into the special administrative login.
switch port mapper
In the switch port mapper i have a cisco 3750g 24+4 switch. The switch port mapper program lists an ifName Po1 and ifDescr Port-channel1 of 2 of the ports that are combined for a "port-channel" however the switch port mapper does not list the actual ports that are part of that port-channel1.. for example the list has information on GigabitEthernet1/0/26 and 1/0/28 but does not list the GiabitEthernet1/0/25 and 1/0/27 interfaces that are part of the "port-channel" Can both of the information be listed.
ServiceDesk Plus Roadmap
Is the ServiceDesk Plus roadmap available for the public to view (with or without time scales)? Also, what features will be in the next release of ServiceDesk Plus, and when will it be released?
PMP intergration with ADManager
I just purchased PMP and I want to configure the reset listener to change the password to my ADManager admin account. 1. is this supported? 2. is there a default script that you can provide to do this, seeing that his is both your product? -robert..
SQL phantom host (cant remove/cant add new)
Dear colleagues, We are now testing Opmanager latest version for monitoring of our servers. First of all we make installation using SQL 2008 R2 Standard. Everything start normall, some small bugs was acceptible, but now we faced with such bug: 1) we added Hyper-V host server (that has 2 DNS records with the same IP). 2) we found a problem in DNS, fix it, and remove server from Opmanager. 3) by some reasons it was still in database, but cant be opened/deleted/readded. When we try to re-add it - we
Creating multiple web accounts in the same resource
I've created a web resoruce that I want to palce all my admin accounts under. However most of my accounts are the "Admin" account usernames. This is a problem becacuse you cant have a duplacate name in the same resource, and i dont want to create a seperate resouce for each web account. what to do? Robert...
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