Afternoon,
We are trying to setup a Service Catalog request that requires approval before assigning. I have it setup to the point that it requests approval and once the approver does approve it the request just stays in unassigned status.
Now I have tried doing this with both defining the Technician during creating the request as well as defining a Group when creating the request.
Neither option makes a difference.
Also under the work flow tab I have checked "Send Approval notification automatically when a Service Request is raised" and "Do not assign technician before Service Request is approved."
Every other part of the process seems to be working it just isn't assigning the request to someone after it has been approved.