The Help Desk dashboard there is a graph that shows you the number of incidents approaching violation. Is there any way to place a visual representation against each ticket in the queue that meet the approaching violation criteria? 

E.G having the incident text red in the queue view for all that are about to breach in the next 60 minutes. 

Whilst the dashboard it great most of my technicians do not look at it and spend all of their time in a request or the request queues. 

Thanks