Unable to fetch Requests from ServiceDeskPlus through OpManager
I have Integrated OpManager with ServiceDesk Plus.
but there is a problem.
In The Server Details while I click on the Device Info's Options for the "Asset Details" , "Installed Software" and "Active Process" the information will be given too me but for the rest of them like "Hardware Details" , "Audit History" , "Requests" and "attached assets" it won't give me any data and shows the below message:
ServiceDesk is running correctly and the device is added successfully through service desk.
Why is that?
Any Idea?
Regards
but there is a problem.
In The Server Details while I click on the Device Info's Options for the "Asset Details" , "Installed Software" and "Active Process" the information will be given too me but for the rest of them like "Hardware Details" , "Audit History" , "Requests" and "attached assets" it won't give me any data and shows the below message:
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| Possible Reasons |
| Check whether the device is added in ServiceDeskPlus |
| Check whether the ServiceDeskPlus Server is running |
ServiceDesk is running correctly and the device is added successfully through service desk.
Why is that?
Any Idea?
Regards