Just upgraded from 8107 to 8114 and encountered the new feature ( not sure which release provided it ) that a prompt for "Consider Notes Addition as First Response" is available when adding a note against a request when the request is open.

 

So If have request open and from ACTIONS option choose ADD NOTES and there are no responses against the request the prompt is shown at the bottom of teh add notes page.

 

However if that same request is viewed from the Request list - My Open or Unassigned for instance, and the ADD NOTES icon from that list is clicked then the prompt is NOT shown.

 

Can that inconsistency be resolved so it is available on any screen where the notes can be added,

 

Regards,

Andy