Hi guys,

I've a question for ticket duplication.

I've a ticket created by requester R1 assigned to group G1 and technician T1.

I duplicated it and i did some tests.

I found that if i change the requester the system doesn't send the mail notification.

I searched in notification rules and i didn't found related option.

After duplication and requester change:

• if I change group or technician the notification mail was correctly sent
• if I don't change group or technician the notification mail wasn't sent

When the groups or technicians are the same, It's possible to force the sending the notification to them?

I wouldn't change the group or tecnician to a temporary group or technician.

Regards,

Stefano