I have several groups on Servicedesk which are included on a new email request by a user.

 

However, everytime when a certain group is included the incudent never gets created for that group.

 

For example

 

I have groups, A, B and C.

 

New request emailed to group A - gets created OK.

 

New request emailed to groups B and C (both included as recipitent on the email) - request gets created twice, one in each group OK.

 

New request emailed to groups A, B and C (all included as recipitent on the email) - request gets created twice, one in group B and group C, but no request gets created for today.

 

Please can this be investigated.