Monitor or Alarm Templates?
Does AppMan have any type of templates? Ex: You can create a monitor template that has 1. Thresholds specified on CPU, Memory, IO, etc 2. Actions associated w/ critical, warning and clear This way you don't have to continually go through the same steps over and over again every time you add a new monitor?
internal server error
hi I use application manager 10 and add a linux monitor to my manitor group but I resieved this error "Internal Server Error.Unable to get the data for the Monitor Instance. " what's the problem? tnx
Desktop Central tried to apply MS DNS Patch KB2647170 to a Windows Server running ISC Bind
I suspect that the detection algorithm for KB2647170 may be incorrect. Desktop Central just tried to install KB2647170 on a Windows Server 2003 x64 that is actually running ISC BIND instead of MS DNS. 4.234: ================================================================================ 4.234: 2012/08/31 00:37:36.617 (local) 4.250: i:c17e8242d1bd7e388821ueue.exe (version 6.3.4.1) 4.250: Hotfix started with following command line: /passive /quiet /norestart 4.250: In Function GetBuildType, line
Remote Users Account Unlock
Is it possible to securely setup ADSelfService Plus so that remote users are able to unlock their account or change their password?
User Settings - Roles / Access
Hi, Is it possible to limit the access to the Reports but still give the user access to a dashboard (view only)? We achieve this at the moment by disabling the Report Tab by this sort user. However this option is no longer working for us and we our looking for a much securer way of solving this problem. Regards David
Change virtual device category
Hi If I have imported a Vmware ESX host with mulitple VM's, it doesnt appear possible to move a few VM's to a different category. ie I can't move some servers to a new Web Servers category. Is the only way round this to delete the specifc servers, and then re-import them as standard servers? We want to create new categories and add servers to the appropriate ones. such as Exchange, SQL, IIS, Oracle. That way we can push server specific monitor easily to similar server groups. Any assistance
"Pick Values" button in Reports->Advanced Filtering not working for any field
I am customising the "Requests By Category" Report in ServiceDesk Plus On Demand. When I go to Advanced Filtering, select a field e.g. "Request Status", select "is" as the criteria, then I go to click on the "Pick Values" button (the icon with the arrow/list), nothing happens. The result is I cannot add a filter at all. This happens on the latest IE (v9 on Win7) and latest Chrome. It also seems to happen no matter which field is chosen. Any help would be appreciated! Cheers Greg
The task "Launch Application" can run BAT files?
Good afternoon I have a BAT on computers that need run locally, Application Launch task can help me for this? And if the BAT calls another BAT normally execute him? Sorry for my bad English
import devices from desktop central to service desk
Dear all I installed the agent in all the computers which are in domain and i integrated Desktop Central with Service Desk too. I have about 120 Desktops but only 20 of them are imported in Service Desk plus Please tell me what should I do to Sync all the devices from Desktop Central to Service Desk plus ? Regards Negin
Generating 'Scanned Software' reports
I am looking to generate a scanned software report. Currently, I am using the following query: select SOFTWARENAME,SOFTWARETYPE,PRODUCTVERSION,COMPANYNAME,WORKSTATIONNAME from SoftwareList sl LEFT JOIN SoftwareInfo si ON sl.SOFTWAREID=si.SOFTWAREID LEFT JOIN SoftwareType st ON sl.SOFTWARETYPEID=st.SOFTWARETYPEID LEFT JOIN SystemInfo sys ON si.WORKSTATIONID=sys.WORKSTATIONID order by 1 However, the CSV export this query generates is not in a database-friendly format. Is it possible generate a 'Scanned
Issues with Automatic Scanning
Hi, Lots of my devices are showing a lost successful scan date of a couple of months ago, say 50% of my devices are in this state. Some of them is i press scan now then scan others still don't scan. Why is this I need to be reliant on this system. Thanks Paul
Request Closing Rules
Hi, Is it possible to adjust / set the Request Closing Rules in such away that a Support Rep is unable to close a call and is forced to use the Resolved option? Regards David
How to delete Category?
I would like to delete some unused categories from OpManager. I can't remove built-in categories, and what's worse, deleting manually created categories also doesn't work.
incorrect asset details.
Dear Team, Some solaris servers are displaying incorrect asset details. Regards abhishek
New device templates?
Are there any new or additional device templates for Centre Plus, I'm looking for one for a Microsoft Forefront server
Cisco ASA 5505 - receiving netflow but no graph
Dear all, I am trying to configure netflow on a cisco asa 5505 the device is updated to the latest ios and i can enter the netflow commands and i configured the device as per the instructions on the manageengine website.The device is shown in the netflow analyzer web interface and i can see the interfaces and i can see the netflow packets received but the graphs for the interfaces are not being displayed. it shows no traffic. device was added automatically and all the interfaces were listed and
Tasks can only be viewed by Technician Group
When a task is created to a Technician Group it should only be able to be viewed by that group. Not all task viewable by everyone (To global and not very secure)
aproval remainder
the service request have some aprovals, is posible that one of them don't see the first time the email, that request thir aproval, is posible configure a remainder each 2 days, etc... until this user aproval the service request?
Can I automatically set a due date in task
I'm doing a Incident Template with task in it and I would like to know if SD+ (8112) can automatically add a due (end date) to each task ? Thanks Frikdel
Power Management deploy as Computer Type (not user)
Hi, i was wondering if it is possible to deploy a Power Management policy to a group of computers and not of users. Thank You
OpManager - SDP integration.
Hi, currently I made that OpManager to make the ticket for ServiceDesk Plus. However, when ticket is made for SDP, that ticket does not have the asset information. So, when I go to the Assets tab and choose the asset to see the history or related request, there is nothing to see which requests were associated to this asset. Unless the technicians select the asset to corresponding request manually, it would be hard to find the asset - request / problem / change association. Can you help me how
Additional Request field not showing in available columns in custom report
Hi, I'm trying to create a custom report which uses an "Additional Field" in the request. Is there anything I need to do to make the field available in the "Available columns" list? Cheers Greg
Create Sub Department?
can i create sub Departments in the each deprtment? another question please what is Cost Center is useful for ?is it just label to be inserted in the purchase order or can i make any accounting operation on it Thanks
Disk utilization incorrect
Good Morning, I just recently upgrade to version 9011 and have has some issues with monitoring since. Our production SQL servers are being reported as using 100% disk utilization for the system, however its closer to 48%. This server has about 15 LUNs attached, none of which are near that number. Has anyone else had this problem?
Unused GPO report
I recently ran this report and noticed that GPOs were included in the results that are linked to an AD Site instead of an OU. Is this by design or am I missing something?
Extract email address from Distribution List (DL)
Hello All, I am using AD MANAGER PLUS and looking for email address of members part of the Distribtution list. ADMANAGER Plus does provides members name but not email address, please help. Its very urgent. Sumit
List Support Groups and 'Unpicked' notification to
Hello, I am trying to create a query report showing who receives the Unpicked notification for each group. I tried the query below, but it's not giving the correct results. select distinct queuename "Support Group", au.First_Name "Unpicked Notification" from queuedefinition qd Left Join queueEscalation qe on qd.queueid = qe.queueid Left Join aaaUser au on qe.escalatetoid = au.user_id I'm not quite sure what I'm missing. Any help is appreciated. Thanks, Sheila
Url response time peaks
I got a question about peaks that i got from the Url monitor From location A and location B we got the same peaks to the Hosting site C. This peaks comes at unregulated times but at least 5-10 times a day. Exactly what is the url response time and thats the measure? What can cause this peaks? cant find anything directly inside in the servers (like windows update and so on). Something must be wrong or is it normal and i need help to figure out where to start troubleshooting. Is there any good tool
ManageEngine NetFlow Analyzer 9.7 Build 9700 released!
We are glad to announce the release of NetFlow Analyzer 9.7 Build 9700. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: 1) Support for IP SLA Video Operations. * IP SLA - Video operations acts as a stress tester on the network. One can validate the effect of rich media applications on the performance of other applications on the network. This helps a great deal in ensuring that the
OpManager: strange process CPU usage (over 100%)
Hello. We have a strange issue. We get reports about CPU utilization, where a process utilize CPU more than 100%. Could you explain, how this could be? ---- Attention - "Server_name" CPU Utilization is 96%, threshold value for this monitor is 95%: Top 3 Processes:-w3wp#2 - 133.332%;sqlservr - 101.148%;w3wp - 13.793% CPU Utilization is 96%, threshold value for this monitor is 95%: Top 3 Processes:-w3wp#2 - 133.332%;sqlservr - 101.148%;w3wp - 13.793% ---- Please let me know what information I
Dashboard filtertering over subgroups shows no results
I want to create several dashboards using the "custom fields" as a filter. I have created a webserver group, that has sub groups ( like web server group ; application server group ; database server group ; etc) The subgroups have different "custom fields" configured. In this way i tried to make dashboards for , server-managers, application-managers , database-managers However, when applying a dashboard filter from customfields in subgroups it it shows no results Do any of you have a good solution?
installing opmanager on SQL
HI I'm trying to move my Opmanager from MySQL to a MMSQL server. But I'm getting the error as below. I've created the Database and made a SQL user for Opmanager. The database is in SQL 2000 mode. Any one that can help?
Bulk Rediscover VMs
Is there a way to rediscover my VMs in bulk? When I added my ESX hosts it automatically discovered all the VMs but assigned their template as 'Windows' instead of the one relevant to the OS. Is there anyway for me to get them to rediscover?
bulk insert
Hello Everyone, Databse size get increased by huge amount due to bulk insert exe.. Can anyone give me suggestion as it is eating all my hard-disk space
Daily Status Alert
Hello AppManager Gurus, I'm hit by a feature requested from my customer. They are a bank and they need to monitor their ATMs. They want an SMS to be sent to administrators that will show "total remaining cash" in the machine at the end of each day. They've given me an SQL Query that reads the database for this value (total remaining cash) but I'm wondering how do I make an SMS be sent daily at certain time, rather than at certain event. All I know that AppManager is event-driven system which will
EUM
Hello All, I have a very simple question. For the End User Monitoirng capability. Does the agent get deployed to desktop or server systems? I'm trying to identify if the agents would work on Windows 7, OSx, etc. Thanks
Operational Hours
Whats the use of Operational Hours. Is it just information or determines ticket assignment? CHeers! Julian
Failure in upgrade (8027-8100)
Dear Support team Greeting Please help I am having problem in upgrading SD from 8027 to 8100. I got this message when I reached 99% of the upgrade process " Failure, Please check the link" I went through rollback procedures and was successfully back to operation with the previous version. I do not know what was wrong. The following are the last output from the log file (Please help!) ep 12, 2012 7:26:58 PM [SYSERR] [INFO] : at java.lang.reflect.Method.invoke(Unknown Source) Sep 12, 2012 7:26:58
servicedesk plus and support-center, how do they fit together?
Hi, We as a support department (within a retail comany) have servicedesk plus , our customer service department want to try out the support-center product. Whilst I could install it standalone and seperate to our servicedesk installation, I would like to find out more about how these could interlink, has anyone any experience in having both these products and how to take advantage of having both products? The only thing I can think of at the moment is when a customer service ticket needs IT
Unassigned Time Report
I need a query to show me how long you were a ticket without being assigned. Ideally that allows me to select a specific support group, select a time range and is the last month. SDP Professional 8108 MSSQL Fields: request_id Date / time create Date / time assign Hours / minutes without to assign Group Category Subcategory Thanks a lot! Mauricio
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